{"id":10,"date":"2023-05-05T18:10:31","date_gmt":"2023-05-05T16:10:31","guid":{"rendered":"https:\/\/doc.pass-emploi.beta.gouv.fr\/brsa\/?page_id=10"},"modified":"2025-08-06T21:02:47","modified_gmt":"2025-08-06T19:02:47","slug":"foire-aux-questions","status":"publish","type":"page","link":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/foire-aux-questions\/","title":{"rendered":"Foire aux questions"},"content":{"rendered":"<p>[vc_section pix_over_visibility=&#8221;&#8221; pix_overlay_color=&#8221;custom-gradient&#8221; responsive_css=&#8221;{&#8220;pix_res_sm_pt&#8220;:&#8220;20&#8220;,&#8220;pix_res_sm_pr&#8220;:&#8220;20&#8220;,&#8220;pix_res_sm_pb&#8220;:&#8220;20&#8220;,&#8220;pix_res_sm_pl&#8220;:&#8220;20&#8220;,&#8220;pix_res_md_pt&#8220;:&#8220;30&#8220;,&#8220;pix_res_md_pr&#8220;:&#8220;30&#8220;,&#8220;pix_res_md_pb&#8220;:&#8220;03&#8220;,&#8220;pix_res_md_pl&#8220;:&#8220;30&#8220;}&#8221; css=&#8221;.vc_custom_1644791219806{margin-bottom: 80px !important;padding-top: 80px !important;padding-right: 80px !important;padding-bottom: 80px !important;padding-left: 80px !important;border-radius: 10px !important;}&#8221; pix_custom_gradient=&#8221;linear-gradient(to bottom, rgb(248,249,250) 0%, rgb(255,255,255) 100%)&#8221;][vc_row pix_particles_check=&#8221;&#8221;][vc_column]<div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2 \" id=\"accordion-1666770239048-dab1ae68-8b73\"><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1721993170052-383563e4-ca96\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1721993170052-383563e4-ca96\" data-icon=\"\" data-title=\"Onglet\" aria-labelledby=\"pix-tab-1721993170052-383563e4-ca96\"><\/div><\/div><div id=\"pix-el-1666716694826-152b836a-998b\" class=\"\"><div class=\"row pix-waiting pix_tabs_container\"><div class=\"col-12 col-md-4 d-inline-block\"><div class=\"\" style=\"top:110px;\"><div class=\"text-left\"><h5 class=\"pix-badge-element d-inline-block mr-1 \"  ><span class=\"badge font-weight-normal bg-primary-light   \" style=\" \"><span class=\"text-primary\" style=\"\">Foire Aux Questions<\/span><\/span><\/h5><\/div><div class=\"nav pix_tabs_btns text-left flex-column nav-pills pix-pills-1 \" data-anim-type=\"\" data-anim-delay=\"0\" role=\"tablist\" id=\"v-pills-tab\"  aria-orientation=\"vertical\" style=\"padding-top:20px;\"><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1666716694830-7ed65319-a59e\" id=\"pix-tab-btn-1666716694830-7ed65319-a59e\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1666716694830-7ed65319-a59e\"  aria-controls=\"pix-tab-1666716694830-7ed65319-a59e\" aria-selected=\"true\">Questions les plus fr\u00e9quentes<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1666716694830-63ecf0e4-28c6\" id=\"pix-tab-btn-1666716694830-63ecf0e4-28c6\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1666716694830-63ecf0e4-28c6\"  aria-controls=\"pix-tab-1666716694830-63ecf0e4-28c6\" aria-selected=\"true\">Premiers pas sur l'outil<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1671704924092-c9802b1d-0702\" id=\"pix-tab-btn-1671704924092-c9802b1d-0702\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1671704924092-c9802b1d-0702\"  aria-controls=\"pix-tab-1671704924092-c9802b1d-0702\" aria-selected=\"true\">Gestion de profil<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1666716845383-82796676-8f92\" id=\"pix-tab-btn-1666716845383-82796676-8f92\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1666716845383-82796676-8f92\"  aria-controls=\"pix-tab-1666716845383-82796676-8f92\" aria-selected=\"true\">Gestion de portefeuille<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1666770003298-91596133-879a\" id=\"pix-tab-btn-1666770003298-91596133-879a\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1666770003298-91596133-879a\"  aria-controls=\"pix-tab-1666770003298-91596133-879a\" aria-selected=\"true\">Connexion du b\u00e9n\u00e9ficiaire<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1666770006354-9093138f-46b5\" id=\"pix-tab-btn-1666770006354-9093138f-46b5\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1666770006354-9093138f-46b5\"  aria-controls=\"pix-tab-1666770006354-9093138f-46b5\" aria-selected=\"true\">R\u00e9affectation<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1671727189115-b3267a88-b656\" id=\"pix-tab-btn-1671727189115-b3267a88-b656\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1671727189115-b3267a88-b656\"  aria-controls=\"pix-tab-1671727189115-b3267a88-b656\" aria-selected=\"true\">Messagerie<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1671727199711-cc9c4786-b921\" id=\"pix-tab-btn-1671727199711-cc9c4786-b921\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1671727199711-cc9c4786-b921\"  aria-controls=\"pix-tab-1671727199711-cc9c4786-b921\" aria-selected=\"true\">D\u00e9marches<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1672760246333-41516b5d-b650\" id=\"pix-tab-btn-1672760246333-41516b5d-b650\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1672760246333-41516b5d-b650\"  aria-controls=\"pix-tab-1672760246333-41516b5d-b650\" aria-selected=\"true\">Offres<\/a><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-8 d-inline-block\"><div class=\"pix_tabs_content \" data-anim-type=\"\" data-anim-delay=\"0\"><div class=\"tab-content \"><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1666716694830-7ed65319-a59e\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1666716694830-7ed65319-a59e\" data-icon=\"\" data-title=\"Questions les plus fr\u00e9quentes\" aria-labelledby=\"pix-tab-1666716694830-7ed65319-a59e\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670252731\" id=\"accordion-1666716764591-70a8b8bf-6ef7\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666774925805-55ec7d05-d93d\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666774925805-55ec7d05-d93d\" aria-expanded=\"true\" aria-controls=\"collapse1666774925805-55ec7d05-d93d\" ><span class=\"font-weight-bold text-heading-default\" >En cas d'absence d'un conseiller, comment transf\u00e9rer un b\u00e9n\u00e9ficiaire vers un autre conseiller?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666774925805-55ec7d05-d93d\" class=\"collapse  \" aria-labelledby=\"heading1666774925805-55ec7d05-d93d\">\n             <div class=\"card-body\">\n                 [vc_column_text]Un conseiller <strong>dot\u00e9 du module de r\u00e9affectation<\/strong> est capable de t<strong>ransf\u00e9rer le b\u00e9n\u00e9ficiaire d&#8217;un portefeuille \u00e0 un autre<\/strong>. Une personne au sein de votre agence est peut-\u00eatre d\u00e9j\u00e0 dot\u00e9e de ce module, un(e) responsable d&#8217;\u00e9quipe par exemple.<\/p>\n<p>Si ce n&#8217;est pas encore le cas, la personne pertinente peut faire sa demande via le formulaire se trouvant sur la page <a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/assistance\/\" target=\"_blank\" rel=\"noopener\">Assistance<\/a>, en s\u00e9lectionnant comme motif : &#8216;Ma demande concerne la gestion des modules de r\u00e9affectation&#8217;. Pour plus d&#8217;informations sur le module de r\u00e9affectation, regardez la vid\u00e9o suivante:<\/p>\n<p><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/0ND6uZMEY4c\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666716764593-e8b6f7f9-c91c\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666716764593-e8b6f7f9-c91c\" aria-expanded=\"true\" aria-controls=\"collapse1666716764593-e8b6f7f9-c91c\" ><span class=\"font-weight-bold text-heading-default\" >Des documents peuvent-ils \u00eatre envoy\u00e9s via la messagerie ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666716764593-e8b6f7f9-c91c\" class=\"collapse  \" aria-labelledby=\"heading1666716764593-e8b6f7f9-c91c\">\n             <div class=\"card-body\">\n                 [vc_column_text]Le conseiller peut <strong>cliquer sur le symbole trombon<\/strong>e pour ajouter une pi\u00e8ce jointe \u00e0 son message. Cette fonctionnalit\u00e9 est \u00e9galement disponible pour les messages multi-destinataires et les listes de diffusion.<\/p>\n<p><strong>Il est \u00e0 noter que les b\u00e9n\u00e9ficiaires ne peuvent pas envoyer de pi\u00e8ces jointes \u00e0 leur conseiller pour des raisons de RGPD.<\/strong>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2 \" id=\"accordion-1666770188337-fce5466b-7369\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666770188338-12b82896-f9c7\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666770188338-12b82896-f9c7\" aria-expanded=\"true\" aria-controls=\"collapse1666770188338-12b82896-f9c7\" ><span class=\"font-weight-bold text-heading-default\" >Puis-je voir l'interface du b\u00e9n\u00e9ficiaire ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666770188338-12b82896-f9c7\" class=\"collapse  \" aria-labelledby=\"heading1666770188338-12b82896-f9c7\">\n             <div class=\"card-body\">\n                 [vc_column_text]En installant l&#8217;application, vous pouvez acc\u00e9dez au mode d\u00e9mo !<\/p>\n<p>Effectuez ces trois \u00e9tapes pour y acc\u00e9der :<\/p>\n<p>T\u00e9l\u00e9chargez l&#8217;application en scannant le QR code ou en recherchant &#8220;Pass emploi &#8221; dans votre store de t\u00e9l\u00e9chargement<br \/>\nInstallez l&#8217;application et ouvrez-la<br \/>\n<strong>Cliquez trois fois sur le logo \u00abPass emploi\u00bb sur la page d&#8217;accueil<\/strong> pour acc\u00e9der au mode d\u00e9mo.<\/p>\n<p><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/07\/qr-cod-pass-emploi-store-telechargement.png\"><img decoding=\"async\" class=\"wp-image-145 aligncenter\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/07\/qr-cod-pass-emploi-store-telechargement.png\" alt=\"\" width=\"136\" height=\"135\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/07\/qr-cod-pass-emploi-store-telechargement.png 782w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/07\/qr-cod-pass-emploi-store-telechargement-300x298.png 300w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/07\/qr-cod-pass-emploi-store-telechargement-150x150.png 150w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/07\/qr-cod-pass-emploi-store-telechargement-768x762.png 768w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/07\/qr-cod-pass-emploi-store-telechargement-400x400.png 400w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/07\/qr-cod-pass-emploi-store-telechargement-75x75.png 75w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/07\/qr-cod-pass-emploi-store-telechargement-460x460.png 460w\" sizes=\"(max-width: 136px) 100vw, 136px\" \/><\/a><\/p>\n<p>Il s&#8217;agit d&#8217;une version d\u00e9mo. Les r\u00e9sultats et interactions propos\u00e9s<br \/>\nsont purement illustratifs.<\/p>\n<p>&nbsp;[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1666716694830-63ecf0e4-28c6\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1666716694830-63ecf0e4-28c6\" data-icon=\"\" data-title=\"Premiers pas sur l'outil\" aria-labelledby=\"pix-tab-1666716694830-63ecf0e4-28c6\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670285210\" id=\"accordion-1667502781357-0a77ca40-df53\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666770239051-bc044092-b9c0\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666770239051-bc044092-b9c0\" aria-expanded=\"true\" aria-controls=\"collapse1666770239051-bc044092-b9c0\" ><span class=\"font-weight-bold text-heading-default\" >O\u00f9 trouver le lien de l'application ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666770239051-bc044092-b9c0\" class=\"collapse  \" aria-labelledby=\"heading1666770239051-bc044092-b9c0\">\n             <div class=\"card-body\">\n                 [vc_column_text]Le lien\u00a0 est le suivant: <strong>https:\/\/web.pass-emploi.beta.gouv.fr<\/strong><br \/>\nNous recommandons de le\u00a0mettre en favori\u00a0afin d\u2019y acc\u00e9der facilement depuis votre navigateur.<\/p>\n<p>Vous pouvez \u00e9galement trouver l&#8217;acc\u00e8s sur <strong>votre bureau m\u00e9tier<\/strong>.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1667499077368-1e57caf3-ae92\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1667499077368-1e57caf3-ae92\" aria-expanded=\"true\" aria-controls=\"collapse1667499077368-1e57caf3-ae92\" ><span class=\"font-weight-bold text-heading-default\" >Comment cr\u00e9er un compte b\u00e9n\u00e9ficiaire ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1667499077368-1e57caf3-ae92\" class=\"collapse  \" aria-labelledby=\"heading1667499077368-1e57caf3-ae92\">\n             <div class=\"card-body\">\n                 [vc_column_text css=&#8221;.vc_custom_1688555776823{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]Si vous souhaitez cr\u00e9er le compte d&#8217;un b\u00e9n\u00e9ficiaire et l&#8217;ajouter \u00e0 votre portefeuille, voici la proc\u00e9dure d\u00e9taill\u00e9e :<\/p>\n<p>Lorsque vous \u00eates sur votre espace conseiller, dans l&#8217;onglet &#8220;Portefeuille&#8221;, cliquez sur &#8220;<strong>Ajouter un b\u00e9n\u00e9ficiaire<\/strong>&#8220;, \u00e0 droite de la barre de recherche.<br \/>\nRenseignez le nom, le pr\u00e9nom et l&#8217;adresse email (<strong>Attention \u00e0 bien renseigner l&#8217;e-mail qui se trouve sous le dossier MAP du b\u00e9n\u00e9ficiaire<\/strong>) du b\u00e9n\u00e9ficiaire.<br \/>\nCliquez sur &#8220;cr\u00e9er le compte&#8221; et le compte est cr\u00e9\u00e9 !<\/p>\n<p>Le b\u00e9n\u00e9ficiaire peut alors t\u00e9l\u00e9charger et installer l&#8217;application sur son t\u00e9l\u00e9phone. I<strong>l se connecte avec ses identifiants P\u00f4le emploi.<\/strong>[\/vc_column_text][vc_column_text][\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1684785284245-0db245a2-6633\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1684785284245-0db245a2-6633\" aria-expanded=\"true\" aria-controls=\"collapse1684785284245-0db245a2-6633\" ><span class=\"font-weight-bold text-heading-default\" >Lors de ma connexion, le message d'erreur ``Votre compte n'est pas associ\u00e9 \u00e0 ce portail (CEJ ou BRSA)`` s'affiche, que faire?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1684785284245-0db245a2-6633\" class=\"collapse  \" aria-labelledby=\"heading1684785284245-0db245a2-6633\">\n             <div class=\"card-body\">\n                 [vc_column_text css=&#8221;.vc_custom_1688555862680{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]Ce message d&#8217;erreur s&#8217;affiche car vous aviez pr\u00e9c\u00e9demment un compte sur l&#8217;application du CEJ. Afin de pouvoir vous connecter au portail Pass emploi, vous devez, au pr\u00e9alable, <strong>supprimer votre compte de l&#8217;application du CEJ<\/strong>. Si ce n&#8217;est pas d\u00e9j\u00e0 fait, pensez \u00e0 effectuer le transfert de vos b\u00e9n\u00e9ficiaires vers le portefeuille d&#8217;un coll\u00e8gue Nous vous invitons \u00e0 vous rendre dans l&#8217;application du CEJ, cliquer sur votre nom, puis cliquer sur <strong>&#8220;supprimer mon compte&#8221;<\/strong>.<\/p>\n<p><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/06\/suppression-de-compte-cej.png\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-91 size-large\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/06\/suppression-de-compte-cej-1024x603.png\" alt=\"\" width=\"640\" height=\"377\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/06\/suppression-de-compte-cej-1024x603.png 1024w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/06\/suppression-de-compte-cej-300x177.png 300w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/06\/suppression-de-compte-cej-768x452.png 768w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/06\/suppression-de-compte-cej-1536x904.png 1536w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/06\/suppression-de-compte-cej-2048x1205.png 2048w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/a>[\/vc_column_text][vc_column_text][\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1671704924092-c9802b1d-0702\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1671704924092-c9802b1d-0702\" data-icon=\"\" data-title=\"Gestion de profil\" aria-labelledby=\"pix-tab-1671704924092-c9802b1d-0702\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670354768\" id=\"accordion-1671704924093-2f8b7a4b-8e61\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671704924093-3bb5e1d9-582b\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671704924093-3bb5e1d9-582b\" aria-expanded=\"true\" aria-controls=\"collapse1671704924093-3bb5e1d9-582b\" ><span class=\"font-weight-bold text-heading-default\" >Mon nom d'usage a chang\u00e9, comment puis-je le mettre \u00e0 jour ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671704924093-3bb5e1d9-582b\" class=\"collapse  \" aria-labelledby=\"heading1671704924093-3bb5e1d9-582b\">\n             <div class=\"card-body\">\n                 [vc_column_text]Afin d&#8217;effectuer votre changement de nom, merci de nous faire parvenir votre nouveau nom d&#8217;usage \u00e0 l&#8217;adresse mail suivante: support@pass-emploi.beta.gouv.fr[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1666716845383-82796676-8f92\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1666716845383-82796676-8f92\" data-icon=\"\" data-title=\"Gestion de portefeuille\" aria-labelledby=\"pix-tab-1666716845383-82796676-8f92\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670365689\" id=\"accordion-1667504242515-41c31a6c-9bec\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1667504242517-b662f49b-3c62\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1667504242517-b662f49b-3c62\" aria-expanded=\"true\" aria-controls=\"collapse1667504242517-b662f49b-3c62\" ><span class=\"font-weight-bold text-heading-default\" >Le portefeuille de b\u00e9n\u00e9ficiaires d'un conseiller est-il automatiquement rapatri\u00e9 par le SI de P\u00f4le emploi vers Pass emploi ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1667504242517-b662f49b-3c62\" class=\"collapse  \" aria-labelledby=\"heading1667504242517-b662f49b-3c62\">\n             <div class=\"card-body\">\n                 [vc_column_text]Le portefeuille d&#8217;un conseiller n&#8217;est pas rapatri\u00e9 automatiquement sur Pass emploi par le SI de P\u00f4le emploi.<\/p>\n<p>\u00c0 ce jour, le compte de chaque b\u00e9n\u00e9ficiaire doit \u00eatre cr\u00e9\u00e9 par le conseiller en suivant la proc\u00e9dure d\u00e9crite dans l&#8217;onglet &#8220;Premiers pas sur l&#8217;outil&#8221;[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2 \" id=\"accordion-1666770252313-351c6a10-d67a\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1667504251117-bffced9a-7a74\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1667504251117-bffced9a-7a74\" aria-expanded=\"true\" aria-controls=\"collapse1667504251117-bffced9a-7a74\" ><span class=\"font-weight-bold text-heading-default\" >Comment supprimer le compte d'un b\u00e9n\u00e9ficiaire ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1667504251117-bffced9a-7a74\" class=\"collapse  \" aria-labelledby=\"heading1667504251117-bffced9a-7a74\">\n             <div class=\"card-body\">\n                 [vc_column_text css=&#8221;.vc_custom_1754505870745{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]Vous pouvez supprimer son compte en autonomie en cliquant sur l&#8217;<strong>ic\u00f4ne poubelle pr\u00e9sente sur la fiche b\u00e9n\u00e9ficiaire.<\/strong>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1667504247974-58d2191f-9437\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1667504247974-58d2191f-9437\" aria-expanded=\"true\" aria-controls=\"collapse1667504247974-58d2191f-9437\" ><span class=\"font-weight-bold text-heading-default\" >En cas d'absence d'un conseiller, comment transf\u00e9rer un b\u00e9n\u00e9ficiaire vers le portefeuille d'un autre conseiller ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1667504247974-58d2191f-9437\" class=\"collapse  \" aria-labelledby=\"heading1667504247974-58d2191f-9437\">\n             <div class=\"card-body\">\n                 [vc_column_text css=&#8221;.vc_custom_1694017227095{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]Un conseiller dot\u00e9 du module de r\u00e9affectation est capable de transf\u00e9rer un b\u00e9n\u00e9ficiaire d&#8217;un portefeuille \u00e0 un autre. Une personne au sein de votre agence P\u00f4le emploi\u00a0 est peut-\u00eatre d\u00e9j\u00e0 dot\u00e9e de ce module, un(e) responsable d&#8217;\u00e9quipe par exemple.<\/p>\n<p>Si ce n&#8217;est pas encore le cas, la personne pertinente peut faire sa demande via le formulaire se trouvant sur la page Assistance , en s\u00e9lectionnant comme motif : &#8216;Ma demande concerne la gestion des modules de r\u00e9affectation&#8217;. Pour plus d&#8217;informations sur le module de r\u00e9affectation, regardez la vid\u00e9o suivante:<\/p>\n<p>https:\/\/youtu.be\/0ND6uZMEY4c[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666770252316-c39330e0-02e5\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666770252316-c39330e0-02e5\" aria-expanded=\"true\" aria-controls=\"collapse1666770252316-c39330e0-02e5\" ><span class=\"font-weight-bold text-heading-default\" >Comment ajouter au portefeuille de son nouveau conseiller, un b\u00e9n\u00e9ficiaire qui a d\u00e9m\u00e9nag\u00e9 ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666770252316-c39330e0-02e5\" class=\"collapse  \" aria-labelledby=\"heading1666770252316-c39330e0-02e5\">\n             <div class=\"card-body\">\n                 [vc_column_text]En cas de d\u00e9m\u00e9nagement, le compte du b\u00e9n\u00e9ficiaire peut \u00eatre transf\u00e9rer gr\u00e2ce au module de r\u00e9affectation. Pour cela, vous aurez besoin de l&#8217;adresse mail de l&#8217;ancien conseiller.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671556082688-7fce9e55-8ec5\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671556082688-7fce9e55-8ec5\" aria-expanded=\"true\" aria-controls=\"collapse1671556082688-7fce9e55-8ec5\" ><span class=\"font-weight-bold text-heading-default\" >Puis-je voir l'interface du b\u00e9n\u00e9ficiaire ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671556082688-7fce9e55-8ec5\" class=\"collapse  \" aria-labelledby=\"heading1671556082688-7fce9e55-8ec5\">\n             <div class=\"card-body\">\n                 [vc_column_text]En installant l&#8217;application, vous pouvez acc\u00e9dez au mode d\u00e9mo !<\/p>\n<p>Effectuez ces trois \u00e9tapes pour y acc\u00e9der :<\/p>\n<p>T\u00e9l\u00e9chargez l&#8217;application en scannant le QR code ou vous rendant sur les stores et cherchant pass emploi<br \/>\nInstallez l&#8217;application et ouvrez-la<br \/>\nCliquez trois fois sur le logo \u00abpass emploi\u00bb sur la page d&#8217;accueil pour acc\u00e9der au mode d\u00e9mo.<\/p>\n<p>Il s&#8217;agit d&#8217;une version d\u00e9mo. Les r\u00e9sultats et interactions propos\u00e9s<br \/>\nsont purement illustratifs<\/p>\n<p><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/brsa\/wp-content\/uploads\/sites\/5\/2023\/05\/qr-code-google-play-pass-emploi.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-58\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/brsa\/wp-content\/uploads\/sites\/5\/2023\/05\/qr-code-google-play-pass-emploi.png\" alt=\"\" width=\"242\" height=\"268\" \/><\/a><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/brsa\/wp-content\/uploads\/sites\/5\/2023\/05\/qr-code-app-pass-emploi-app-store.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-57\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/brsa\/wp-content\/uploads\/sites\/5\/2023\/05\/qr-code-app-pass-emploi-app-store.png\" alt=\"\" width=\"306\" height=\"272\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/05\/qr-code-app-pass-emploi-app-store.png 306w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/05\/qr-code-app-pass-emploi-app-store-300x267.png 300w\" sizes=\"(max-width: 306px) 100vw, 306px\" \/><\/a>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1666770003298-91596133-879a\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1666770003298-91596133-879a\" data-icon=\"\" data-title=\"Connexion du b\u00e9n\u00e9ficiaire\" aria-labelledby=\"pix-tab-1666770003298-91596133-879a\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670376142\" id=\"accordion-1666770264846-b243f4c0-2e1c\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1678874919062-a638641f-2432\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1678874919062-a638641f-2432\" aria-expanded=\"true\" aria-controls=\"collapse1678874919062-a638641f-2432\" ><span class=\"font-weight-bold text-heading-default\" >Le b\u00e9n\u00e9ficiaire voit un message d'erreur lorsqu'il se connecte, que faire ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1678874919062-a638641f-2432\" class=\"collapse  \" aria-labelledby=\"heading1678874919062-a638641f-2432\">\n             <div class=\"card-body\">\n                 [vc_column_text]La plupart des messages d\u2019erreur sont autoportants et leurs explications permettent aux b\u00e9n\u00e9ficiaires de corriger le probl\u00e8me par eux-m\u00eames. Cependant, trois messages d\u2019erreur n\u00e9cessitent que vous nous contactiez pour leur r\u00e9solution<\/p>\n<p>A.<\/p>\n<div class=\"wp-block-image\"><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-26-a-08.11.39.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wpa-warning wpa-image-missing-alt alignnone size-full wp-image-483\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-26-a-08.11.39.png\" alt=\"\" width=\"528\" height=\"280\" data-warning=\"Missing alt text\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-26-a-08.11.39.png 528w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-26-a-08.11.39-300x159.png 300w\" sizes=\"(max-width: 528px) 100vw, 528px\" \/><\/a><\/div>\n<div><\/div>\n<div>\n<p>Afin de poursuivre les investigations nous invitons votre b\u00e9n\u00e9ficiaire \u00e0 effectuer les \u00e9tapes suivantes :<\/p>\n<p>1. Ouvrir l\u2019application<\/p>\n<p>2. Appuyer deux fois sur le message d\u2019erreur rouge<\/p>\n<p>3 Effectuer une capture \u00e9cran du code erreur qui va se pr\u00e9senter.<\/p>\n<p>Vous pouvez nous la transmettre\u00a0 via le\u00a0<a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/assistance\/\"><strong>formulaire d\u2019assistance<\/strong><\/a><\/p>\n<p>B. et C.<\/p>\n<p>&nbsp;<\/p>\n<div class=\"wp-block-image\">\n<p><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wpa-warning wpa-image-missing-alt alignnone size-large wp-image-484\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25-1024x575.png\" alt=\"\" width=\"640\" height=\"359\" data-warning=\"Missing alt text\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25-1024x575.png 1024w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25-300x168.png 300w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25-768x431.png 768w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25-1536x862.png 1536w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25.png 1764w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<div class=\"wp-block-image\"><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-26-a-08.40.48.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wpa-warning wpa-image-missing-alt alignnone size-full wp-image-486\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-26-a-08.40.48.png\" alt=\"\" width=\"328\" height=\"300\" data-warning=\"Missing alt text\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-26-a-08.40.48.png 328w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-26-a-08.40.48-300x274.png 300w\" sizes=\"(max-width: 328px) 100vw, 328px\" \/><\/a><\/div>\n<div><\/div>\n<\/div>\n<div>Veuillez nous contacter via le\u00a0<a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/assistance\/\">formulaire d\u2019assistance .<\/a><\/div>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671731422202-13a8377f-252c\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671731422202-13a8377f-252c\" aria-expanded=\"true\" aria-controls=\"collapse1671731422202-13a8377f-252c\" ><span class=\"font-weight-bold text-heading-default\" >Si le b\u00e9n\u00e9ficiaire n'a ni t\u00e9l\u00e9phone, ni tablette, peut-il consulter son espace sur ordinateur?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671731422202-13a8377f-252c\" class=\"collapse  \" aria-labelledby=\"heading1671731422202-13a8377f-252c\">\n             <div class=\"card-body\">\n                 [vc_column_text]Les b\u00e9n\u00e9ficiaires ne peuvent installer l\u2019application Pass emploi sans smartphone ou tablette et ne pourront malheureusement pas utiliser l\u2019application.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671731424870-3598cf37-0d59\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671731424870-3598cf37-0d59\" aria-expanded=\"true\" aria-controls=\"collapse1671731424870-3598cf37-0d59\" ><span class=\"font-weight-bold text-heading-default\" >Le b\u00e9n\u00e9ficiaire d\u00e9tient un t\u00e9l\u00e9phone de la marque Huawei, peut-il installer l'application ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671731424870-3598cf37-0d59\" class=\"collapse  \" aria-labelledby=\"heading1671731424870-3598cf37-0d59\">\n             <div class=\"card-body\">\n                 [vc_column_text]L\u2019application Pass emploi n\u2019est pas disponible au t\u00e9l\u00e9chargement sur le Huawei Store.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1672750384603-85122cfa-c42f\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1672750384603-85122cfa-c42f\" aria-expanded=\"true\" aria-controls=\"collapse1672750384603-85122cfa-c42f\" ><span class=\"font-weight-bold text-heading-default\" >Comment cr\u00e9er un compte b\u00e9n\u00e9ficiaire lorsque le message 'ce compte existe d\u00e9j\u00e0' s'affiche ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1672750384603-85122cfa-c42f\" class=\"collapse  \" aria-labelledby=\"heading1672750384603-85122cfa-c42f\">\n             <div class=\"card-body\">\n                 [vc_column_text]Si le message &#8220;ce compte existe d\u00e9j\u00e0&#8221; s&#8217;affiche lorsque vous tentez de cr\u00e9er un compte \u00e0 votre b\u00e9n\u00e9ficiaire, cela signifie qu&#8217; un autre conseiller France Travail a d\u00e9j\u00e0 cr\u00e9\u00e9 ce compte. Nous vous invitons \u00e0 utiliser le module de r\u00e9affectation afin de transf\u00e9rer ce compte vers votre portefeuille.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1721993736386-7e1a2a36-4f6c\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1721993736386-7e1a2a36-4f6c\" aria-expanded=\"true\" aria-controls=\"collapse1721993736386-7e1a2a36-4f6c\" ><span class=\"font-weight-bold text-heading-default\" >Le b\u00e9n\u00e9ficiaire m'indique \u00eatre souvent d\u00e9connect\u00e9 de l'application, que faire ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1721993736386-7e1a2a36-4f6c\" class=\"collapse  \" aria-labelledby=\"heading1721993736386-7e1a2a36-4f6c\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div><b>Si un b\u00e9n\u00e9ficiaire ne se connecte pas r\u00e9guli\u00e8rement, pour des raisons de s\u00e9curit\u00e9 de ses donn\u00e9es, v<\/b><b>oila\u00a0la\u00a0r\u00e8gle\u00a0existante<\/b><\/div>\n<div>\n<ul>\n<li>un b\u00e9n\u00e9ficiaire inactif 21\u00a0jours\u00a0d\u2019affil\u00e9s est d\u00e9connect\u00e9.<\/li>\n<li>dans tous les cas, pour des raisons de s\u00e9curit\u00e9, un b\u00e9n\u00e9ficiaire est d\u00e9connect\u00e9\u00a042\u00a0jours\u00a0apr\u00e8s sa connexion.<\/li>\n<\/ul>\n<div><\/div>\n<\/div>\n<div>Dans le cas o\u00f9 vos b\u00e9n\u00e9ficiaires vous remontent des cas de d\u00e9connexions intempestives plus fr\u00e9quentes, n\u2019h\u00e9sitez pas \u00e0 nous le signaler.<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1666770006354-9093138f-46b5\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1666770006354-9093138f-46b5\" data-icon=\"\" data-title=\"R\u00e9affectation\" aria-labelledby=\"pix-tab-1666770006354-9093138f-46b5\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670391369\" id=\"accordion-1666770350934-ee290940-cbfa\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666770350937-87ee3180-f24c\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666770350937-87ee3180-f24c\" aria-expanded=\"true\" aria-controls=\"collapse1666770350937-87ee3180-f24c\" ><span class=\"font-weight-bold text-heading-default\" >\u00c0 quoi sert le module de r\u00e9affectation?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666770350937-87ee3180-f24c\" class=\"collapse  \" aria-labelledby=\"heading1666770350937-87ee3180-f24c\">\n             <div class=\"card-body\">\n                 [vc_column_text]Le module de r\u00e9affectation permet de transf\u00e9rer le dossier d&#8217;un b\u00e9n\u00e9ficiaire d&#8217;un portefeuille vers un autre portefeuille de fa\u00e7on permanente ou temporaire.<\/p>\n<p>https:\/\/youtu.be\/0ND6uZMEY4c[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671705029144-1cd23626-b316\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671705029144-1cd23626-b316\" aria-expanded=\"true\" aria-controls=\"collapse1671705029144-1cd23626-b316\" ><span class=\"font-weight-bold text-heading-default\" >Comment obtenir le module de r\u00e9affectation ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671705029144-1cd23626-b316\" class=\"collapse  \" aria-labelledby=\"heading1671705029144-1cd23626-b316\">\n             <div class=\"card-body\">\n                 [vc_column_text]Un superviseur (par exemple responsable d&#8217;\u00e9quipe) peut demander l&#8217;ajout du module de r\u00e9affectation via le formulaire se trouvant sur la page <a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/assistance\/\" target=\"_blank\" rel=\"noopener\">Assistance<\/a>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671705385910-75872c81-8ec9\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671705385910-75872c81-8ec9\" aria-expanded=\"true\" aria-controls=\"collapse1671705385910-75872c81-8ec9\" ><span class=\"font-weight-bold text-heading-default\" >Est-il possible de transf\u00e9rer le portefeuille d\u2019un conseiller vers un autre conseiller d\u2019une modalit\u00e9 diff\u00e9rente ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671705385910-75872c81-8ec9\" class=\"collapse  \" aria-labelledby=\"heading1671705385910-75872c81-8ec9\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<p data-start=\"314\" data-end=\"516\">Non, la r\u00e9affectation n\u2019est possible qu\u2019entre conseillers relevant <strong data-start=\"381\" data-end=\"421\">de la m\u00eame modalit\u00e9 d\u2019accompagnement<\/strong> (par exemple : un conseiller AIJ ne peut pas r\u00e9cup\u00e9rer les b\u00e9n\u00e9ficiaires d\u2019un conseiller CEJ ou d&#8217;un conseiller en accompagnement intensif).<\/p>\n<p data-start=\"518\" data-end=\"851\">Non, la r\u00e9affectation n\u2019est possible qu\u2019entre conseillers relevant <strong data-start=\"381\" data-end=\"421\">de la m\u00eame modalit\u00e9 d\u2019accompagnement dans l&#8217;application<\/strong> (par exemple : un conseiller connect\u00e9 en tant que conseiller AIJ ne peut pas r\u00e9cup\u00e9rer les b\u00e9n\u00e9ficiaires d\u2019un conseiller connect\u00e9 sur l&#8217;application du CEJ ou d&#8217;un conseiller connect\u00e9 sur pass emploi en tant que conseiller en accompagnement intensif).<\/p>\n<p data-start=\"518\" data-end=\"851\">Une \u00e9volution concernant les transferts entre modalit\u00e9 est en cours d&#8217;\u00e9tude.<\/p>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1754504698243-3d6fba7e-6d47\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1754504698243-3d6fba7e-6d47\" aria-expanded=\"true\" aria-controls=\"collapse1754504698243-3d6fba7e-6d47\" ><span class=\"font-weight-bold text-heading-default\" >Je suis responsable d'\u00e9quipe, puis-je obtenir le module pour g\u00e9rer toutes les modalit\u00e9s de mon agence ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1754504698243-3d6fba7e-6d47\" class=\"collapse  \" aria-labelledby=\"heading1754504698243-3d6fba7e-6d47\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<p data-start=\"209\" data-end=\"384\">Oui, les responsables peuvent demander l\u2019acc\u00e8s au module de r\u00e9affectationvia le formulaire se trouvant sur la page <a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/assistance\/\" target=\"_blank\" rel=\"noopener\">Assistance<\/a>. Une fois activ\u00e9, ils peuvent visualiser <strong data-start=\"324\" data-end=\"365\">toutes les modalit\u00e9s d\u2019accompagnement<\/strong> de leur structure.<\/p>\n<p data-start=\"386\" data-end=\"565\">Cependant, la r\u00e9affectation reste <strong data-start=\"423\" data-end=\"468\">limit\u00e9e \u00e0 une m\u00eame modalit\u00e9<\/strong> : par exemple, un responsable pourra r\u00e9affecter le portefeuille d&#8217;un conseiller AIJ qu\u2019\u00e0 un autre conseiller AIJ.<\/p>\n<p>&nbsp;[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671705388463-991f0ef0-db0d\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671705388463-991f0ef0-db0d\" aria-expanded=\"true\" aria-controls=\"collapse1671705388463-991f0ef0-db0d\" ><span class=\"font-weight-bold text-heading-default\" >Pourquoi un conseiller est-il introuvable dans le module de r\u00e9affectation ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671705388463-991f0ef0-db0d\" class=\"collapse  \" aria-labelledby=\"heading1671705388463-991f0ef0-db0d\">\n             <div class=\"card-body\">\n                 [vc_column_text]Il se peut que vous obteniez le message &#8221; aucun conseiller ne correspond &#8221; apr\u00e8s avoir entr\u00e9 l&#8217;adresse mail d&#8217;un conseiller dans le module pour cette raison :<\/p>\n<ul>\n<li>Le conseiller ne s&#8217;est jamais connect\u00e9 dans l&#8217;application du CEJ et n&#8217;est donc pas r\u00e9pertori\u00e9 dans notre base de donn\u00e9e. Il doit donc effectuer une premi\u00e8re connexion.<\/li>\n<li>Le conseiller n&#8217;est pas connect\u00e9 dans la m\u00eame modalit\u00e9 que la personne dont vous souhaitez r\u00e9affecter le portefeuille. Il n&#8217;est pas possible d&#8217;effectuer des r\u00e9affectations entre modalit\u00e9s diff\u00e9rentes.<\/li>\n<\/ul>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671705032758-731e067d-b31a\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671705032758-731e067d-b31a\" aria-expanded=\"true\" aria-controls=\"collapse1671705032758-731e067d-b31a\" ><span class=\"font-weight-bold text-heading-default\" >A quelles informations le nouveau conseiller a t-il acc\u00e8s lors du transfert d'un dossier ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671705032758-731e067d-b31a\" class=\"collapse  \" aria-labelledby=\"heading1671705032758-731e067d-b31a\">\n             <div class=\"card-body\">\n                 [vc_column_text]Lors du transfert d&#8217;un b\u00e9n\u00e9ficiaire au portefeuille d&#8217;un autre conseiller, l&#8217;ensemble des \u00e9l\u00e9ments n\u00e9cessaires au suivi sont transf\u00e9r\u00e9s.<br \/>\nLe nouveau conseiller verra toutes les d\u00e9marches, \u00e9v\u00e8nements et messages du b\u00e9n\u00e9ficiaire, y compris ceux qui ont \u00e9t\u00e9 cr\u00e9\u00e9s avec l\u2019ancien conseiller.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671705031066-10eae735-8d74\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671705031066-10eae735-8d74\" aria-expanded=\"true\" aria-controls=\"collapse1671705031066-10eae735-8d74\" ><span class=\"font-weight-bold text-heading-default\" >Peut-on acc\u00e9der \u00e0 la messagerie d'un conseiller absent via le module de r\u00e9affectation ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671705031066-10eae735-8d74\" class=\"collapse  \" aria-labelledby=\"heading1671705031066-10eae735-8d74\">\n             <div class=\"card-body\">\n                 [vc_column_text]Le module de r\u00e9affectation, en lui m\u00eame, ne permet pas d&#8217;avoir une visibilit\u00e9 sur le contenu de la messagerie des autres conseillers. Le module de r\u00e9affectation a pour seul objectif le transfert d\u2019un b\u00e9n\u00e9ficiaire d\u2019un portefeuille \u00e0 un autre. Seul le nouveau conseiller en charge du suivi du b\u00e9n\u00e9ficiaire aura la possibilit\u00e9 de voir les anciens messages \u00e9chang\u00e9s, une fois son dossier r\u00e9affect\u00e9.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1671727189115-b3267a88-b656\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1671727189115-b3267a88-b656\" data-icon=\"\" data-title=\"Messagerie\" aria-labelledby=\"pix-tab-1671727189115-b3267a88-b656\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670426159\" id=\"accordion-1671727189115-792a872e-1de9\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671727189116-025f882b-4b00\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671727189116-025f882b-4b00\" aria-expanded=\"true\" aria-controls=\"collapse1671727189116-025f882b-4b00\" ><span class=\"font-weight-bold text-heading-default\" >Suis-je notifi\u00e9 qu'un message m'a \u00e9t\u00e9 envoy\u00e9 lorsque je ne suis pas connect\u00e9 ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671727189116-025f882b-4b00\" class=\"collapse  \" aria-labelledby=\"heading1671727189116-025f882b-4b00\">\n             <div class=\"card-body\">\n                 [vc_column_text]Un email est envoy\u00e9 au conseiller toutes les 24 heures avec le r\u00e9capitulatif des messages non lus sur le tchat.<\/p>\n<p>Si vous ne recevez pas ce mail quotidien, nous vous invitons \u00e0\u00a0v\u00e9rifier vos courriers ind\u00e9sirables.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671729405549-902ad99d-2557\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671729405549-902ad99d-2557\" aria-expanded=\"true\" aria-controls=\"collapse1671729405549-902ad99d-2557\" ><span class=\"font-weight-bold text-heading-default\" >Comment puis-je acc\u00e9der \u00e0 la messagerie via mon t\u00e9l\u00e9phone portable ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671729405549-902ad99d-2557\" class=\"collapse  \" aria-labelledby=\"heading1671729405549-902ad99d-2557\">\n             <div class=\"card-body\">\n                 [vc_column_text]Pour acc\u00e9der \u00e0 la messagerie depuis un t\u00e9l\u00e9phone portable, il vous suffit de vous connecter depuis votre t\u00e9l\u00e9phone \u00e0 l&#8217;adresse de connexion de votre espace conseiller : https:\/\/web.pass-emploi.beta.gouv.fr\/login<\/p>\n<p>Vous pouvez \u00e9galement y acc\u00e9der en flashant ce QR Code:<\/p>\n<p><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/07\/qr-code-espace-conseiller.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-148\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/07\/qr-code-espace-conseiller.png\" alt=\"\" width=\"177\" height=\"178\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/07\/qr-code-espace-conseiller.png 302w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/07\/qr-code-espace-conseiller-298x300.png 298w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/07\/qr-code-espace-conseiller-150x150.png 150w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2023\/07\/qr-code-espace-conseiller-75x75.png 75w\" sizes=\"(max-width: 177px) 100vw, 177px\" \/><\/a><\/p>\n<p>En appuyant sur \u201c cr\u00e9er un raccourci \u201d\u00a0 lors de votre connexion, acc\u00e9dez au mode d&#8217;emploi pour cr\u00e9er un raccourci. Il apparaitra sur votre \u00e9cran d&#8217;accueil \u00e0 c\u00f4t\u00e9 de vos autres applications.<\/p>\n<p>Vous pourrez ainsi retrouvez facilement l&#8217;ensemble des conversations avec vos b\u00e9n\u00e9ficiaires.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671729407626-b3ae1267-e35b\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671729407626-b3ae1267-e35b\" aria-expanded=\"true\" aria-controls=\"collapse1671729407626-b3ae1267-e35b\" ><span class=\"font-weight-bold text-heading-default\" >Est-il possible d'envoyer des pi\u00e8ces jointes dans la messagerie ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671729407626-b3ae1267-e35b\" class=\"collapse  \" aria-labelledby=\"heading1671729407626-b3ae1267-e35b\">\n             <div class=\"card-body\">\n                 [vc_column_text]Oui, c&#8217;est tout \u00e0 fait possible. Le conseiller peut cliquer sur le symbole trombone pour ajouter une pi\u00e8ce jointe \u00e0 son message. Cette fonctionnalit\u00e9 est \u00e9galement disponible pour les messages multi-destinataires et les listes de diffusion.<\/p>\n<p>Il est \u00e0 noter que les b\u00e9n\u00e9ficiaires ne peuvent pas envoyer de pi\u00e8ces jointes \u00e0 leur conseiller pour des raisons de RGPD.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1721994382501-1fc6be3b-749f\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1721994382501-1fc6be3b-749f\" aria-expanded=\"true\" aria-controls=\"collapse1721994382501-1fc6be3b-749f\" ><span class=\"font-weight-bold text-heading-default\" >Puis-je supprimer un message en cas d'erreur ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1721994382501-1fc6be3b-749f\" class=\"collapse  \" aria-labelledby=\"heading1721994382501-1fc6be3b-749f\">\n             <div class=\"card-body\">\n                 [vc_column_text]Vous avez la possibilit\u00e9 de modifier ou supprimer un message d\u00e9j\u00e0 envoy\u00e9. Il en est de m\u00eame pour votre b\u00e9n\u00e9ficiaire. Il vous suffit d\u2019appuyer sur les trois points sous le message.<\/p>\n<div class=\"wp-block-image\"><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-26-a-12.14.53.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wpa-warning wpa-image-missing-alt alignnone size-full wp-image-485\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-26-a-12.14.53.png\" alt=\"\" width=\"322\" height=\"234\" data-warning=\"Missing alt text\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-26-a-12.14.53.png 322w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-26-a-12.14.53-300x218.png 300w\" sizes=\"(max-width: 322px) 100vw, 322px\" \/><\/a><\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1721994480519-584c4f39-e893\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1721994480519-584c4f39-e893\" aria-expanded=\"true\" aria-controls=\"collapse1721994480519-584c4f39-e893\" ><span class=\"font-weight-bold text-heading-default\" >Puis-je programmer un message d'absence ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1721994480519-584c4f39-e893\" class=\"collapse  \" aria-labelledby=\"heading1721994480519-584c4f39-e893\">\n             <div class=\"card-body\">\n                 [vc_column_text]Vous avez la possibilit\u00e9 de programmer un message important \u00e0 une date pr\u00e9d\u00e9finie (message d\u2019absence, information sur un atelier, etc.). Votre b\u00e9n\u00e9ficiaire aura acc\u00e8s \u00e0 ce message lorsqu\u2019il se rendra dans sa messagerie.<\/p>\n<div class=\"wp-block-image\">\n<div class=\"wp-block-image\"><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-15-a-12.43.01.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wpa-warning wpa-image-missing-alt alignnone size-full wp-image-487\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-15-a-12.43.01.png\" alt=\"\" width=\"309\" height=\"666\" data-warning=\"Missing alt text\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-15-a-12.43.01.png 309w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-content\/uploads\/sites\/5\/2024\/07\/Capture-decran-2024-07-15-a-12.43.01-139x300.png 139w\" sizes=\"(max-width: 309px) 100vw, 309px\" \/><\/a><\/div>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1671727199711-cc9c4786-b921\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1671727199711-cc9c4786-b921\" data-icon=\"\" data-title=\"D\u00e9marches\" aria-labelledby=\"pix-tab-1671727199711-cc9c4786-b921\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670444944\" id=\"accordion-1671727199711-76784fe3-98e1\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671777914515-4ab2ba04-033b\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671777914515-4ab2ba04-033b\" aria-expanded=\"true\" aria-controls=\"collapse1671777914515-4ab2ba04-033b\" ><span class=\"font-weight-bold text-heading-default\" >Les b\u00e9n\u00e9ficiaires peuvent-ils cr\u00e9er des d\u00e9marches via leur application mobile ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671777914515-4ab2ba04-033b\" class=\"collapse  \" aria-labelledby=\"heading1671777914515-4ab2ba04-033b\">\n             <div class=\"card-body\">\n                 [vc_column_text]Oui, tout \u00e0 fait. Les b\u00e9n\u00e9ficiaires peuvent cr\u00e9er des d\u00e9marches personnelles ou des d\u00e9marches pr\u00e9-enregistr\u00e9es (en les recherchant par mots clefs).[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1754400777067-671a7924-89b0\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1754400777067-671a7924-89b0\" aria-expanded=\"true\" aria-controls=\"collapse1754400777067-671a7924-89b0\" ><span class=\"font-weight-bold text-heading-default\" >Les b\u00e9n\u00e9ficiaires peuvent-ils noter des d\u00e9tails dans leurs d\u00e9marches?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1754400777067-671a7924-89b0\" class=\"collapse  \" aria-labelledby=\"heading1754400777067-671a7924-89b0\">\n             <div class=\"card-body\">\n                 [vc_column_text]Deux types de d\u00e9marches peuvent \u00eatre cr\u00e9ss :<\/p>\n<ul>\n<li>Les d\u00e9marches pr\u00e9d\u00e9finies dans lequel il n&#8217;est pas possible d&#8217;ajouter des d\u00e9tails.<\/li>\n<li>Les d\u00e9marches personnalis\u00e9es dans lequel le b\u00e9n\u00e9ficiaire peut indiquer un commentaire. il faut cliquer dans la d\u00e9marche pour voir le commentaire.<\/li>\n<\/ul>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671777907373-1a51a4c5-ee06\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671777907373-1a51a4c5-ee06\" aria-expanded=\"true\" aria-controls=\"collapse1671777907373-1a51a4c5-ee06\" ><span class=\"font-weight-bold text-heading-default\" >Les d\u00e9marches cr\u00e9\u00e9es ou modifi\u00e9es, sont-elles synchronis\u00e9es avec les outils m\u00e9tiers France Travail ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671777907373-1a51a4c5-ee06\" class=\"collapse  \" aria-labelledby=\"heading1671777907373-1a51a4c5-ee06\">\n             <div class=\"card-body\">\n                 [vc_column_text]Les d\u00e9marches sont synchronis\u00e9es avec ODD (outil d&#8217;organisation des d\u00e9marches) et SIA (Suivi d&#8217;intensit\u00e9 de l&#8217;Activit\u00e9). Vous verrez donc dans l&#8217;ODD les d\u00e9marches saisies par le b\u00e9n\u00e9ficiaire sur son application mobile et il pourra\u00a0 \u00e9galement voir les d\u00e9marches que vous avez cr\u00e9\u00e9es.<\/p>\n<p>Si vous constatez que les d\u00e9marches de vos b\u00e9n\u00e9ficiaires ne remontent pas dans vos outils m\u00e9tier, nous vous invitons \u00e0 contacter l&#8217;\u00e9quipe support France Travail via une fiche Cezam.<\/p>\n<p>&nbsp;[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1672752169828-2166c66d-a83a\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1672752169828-2166c66d-a83a\" aria-expanded=\"true\" aria-controls=\"collapse1672752169828-2166c66d-a83a\" ><span class=\"font-weight-bold text-heading-default\" >Qui peut modifier le statut des d\u00e9marches sur l'application Pass emploi ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1672752169828-2166c66d-a83a\" class=\"collapse  \" aria-labelledby=\"heading1672752169828-2166c66d-a83a\">\n             <div class=\"card-body\">\n                 [vc_column_text]Le b\u00e9n\u00e9ficiaire comme le conseiller peuvent modifier le statut des d\u00e9marches.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1672760246333-41516b5d-b650\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1672760246333-41516b5d-b650\" data-icon=\"\" data-title=\"Offres\" aria-labelledby=\"pix-tab-1672760246333-41516b5d-b650\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670444944\" id=\"accordion-1672760246334-a90a9568-0b5d\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1672760246335-71f4c7f4-566f\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1672760246335-71f4c7f4-566f\" aria-expanded=\"true\" aria-controls=\"collapse1672760246335-71f4c7f4-566f\" ><span class=\"font-weight-bold text-heading-default\" >D'o\u00f9 proviennent les offres d'emploi que peuvent consulter les b\u00e9n\u00e9ficiaires dans leur application ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1672760246335-71f4c7f4-566f\" class=\"collapse  \" aria-labelledby=\"heading1672760246335-71f4c7f4-566f\">\n             <div class=\"card-body\">\n                 [vc_column_text]Les offres disponibles actuellement sur Pass emploi sont les offres propos\u00e9es sur francetravail.fr.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1672760246335-036bdc4d-a1fc\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1672760246335-036bdc4d-a1fc\" aria-expanded=\"true\" aria-controls=\"collapse1672760246335-036bdc4d-a1fc\" ><span class=\"font-weight-bold text-heading-default\" >Le conseiller peut-il voir \u00e0 quelle offre le b\u00e9n\u00e9ficiaire a postul\u00e9 ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1672760246335-036bdc4d-a1fc\" class=\"collapse  \" aria-labelledby=\"heading1672760246335-036bdc4d-a1fc\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<p data-start=\"189\" data-end=\"351\">Lorsqu\u2019un b\u00e9n\u00e9ficiaire appuie sur\u00a0<strong data-start=\"223\" data-end=\"237\">\u201cPostuler\u201d<\/strong>\u00a0dans l\u2019application mobile, il est automatiquement redirig\u00e9 vers le\u00a0<strong data-start=\"305\" data-end=\"321\">site externe<\/strong>\u00a0qui h\u00e9berge l\u2019offre d\u2019emploi.<\/p>\n<p data-start=\"353\" data-end=\"456\">\u00c0 son retour sur l\u2019application, une\u00a0<strong data-start=\"389\" data-end=\"408\">fen\u00eatre s\u2019ouvre<\/strong>\u00a0pour lui demander s\u2019il a effectivement postul\u00e9.<\/p>\n<p data-start=\"458\" data-end=\"600\">S\u2019il r\u00e9pond\u00a0<strong data-start=\"470\" data-end=\"477\">oui<\/strong>, l\u2019information est enregistr\u00e9e et visible par le conseiller dans la\u00a0<strong data-start=\"546\" data-end=\"568\">fiche b\u00e9n\u00e9ficiaire<\/strong>, onglet\u00a0<strong data-start=\"577\" data-end=\"599\">\u201cSuivi des offres\u201d<\/strong>.<\/p>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1672760246336-8fe123d8-2c64\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1672760246336-8fe123d8-2c64\" aria-expanded=\"true\" aria-controls=\"collapse1672760246336-8fe123d8-2c64\" ><span class=\"font-weight-bold text-heading-default\" >D'o\u00f9 proviennent les immersions propos\u00e9es au b\u00e9n\u00e9ficiaire ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1672760246336-8fe123d8-2c64\" class=\"collapse  \" aria-labelledby=\"heading1672760246336-8fe123d8-2c64\">\n             <div class=\"card-body\">\n                 [vc_column_text]Les b\u00e9n\u00e9ficiaires ont la possibilit\u00e9 de rechercher des offres d&#8217;immersion en entreprise collect\u00e9es par la start-up d&#8217;\u00c9tat Immersion facilit\u00e9e.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1672761437371-866f8474-034f\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1672761437371-866f8474-034f\" aria-expanded=\"true\" aria-controls=\"collapse1672761437371-866f8474-034f\" ><span class=\"font-weight-bold text-heading-default\" >Puis-je partager une offre au b\u00e9n\u00e9ficiaire via l'application Pass emploi ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1672761437371-866f8474-034f\" class=\"collapse  \" aria-labelledby=\"heading1672761437371-866f8474-034f\">\n             <div class=\"card-body\">\n                 [vc_column_text]Il vous est possible de partager des offres d&#8217;emploi et d&#8217;immersion\u00a0 \u00e0 vos b\u00e9n\u00e9ficiaires.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column][vc_column_text]Une autre question ? utilisez la barre de recherche ou contactez-nous via la page &#8220;<a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/assistance\/\">Assistance<\/a>&#8220;[\/vc_column_text][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column]<form class=\"pix-small-search pix-ajax-search-container position-relative bg-white shadow-sm rounded-lg pix-small-search  pix-search-div w-100\"    method=\"get\" action=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/\">\n                <div class=\"input-group input-group-lg2 \">\n                    <input type=\"text\" class=\"form-control pix-ajax-search form-control-lg shadow-0 font-weight-bold text-body-default\" name=\"s\" autocomplete=\"off\" placeholder=\"Recherchez sur le site\" aria-label=\"Recherchez\" data-search-link=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-admin\/admin-ajax.php?action=pix_ajax_searcht&nonce=2c3c079e52\">\n                    <div class=\"input-group-append\">\n                        <button class=\"btn btn-lg2 btn-white m-0 text-body-default\" type=\"submit\">\n<svg width=\"18px\" height=\"18px\" viewBox=\"0 0 18 18\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n\n    <title>Recherchez<\/title>\n\n    <g id=\"Blog\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n        <g id=\"blog-with-sidebar\" transform=\"translate(-1217.000000, -831.000000)\" fill=\"#BBBBBB\" fill-rule=\"nonzero\">\n            <g id=\"Search\" transform=\"translate(905.000000, 765.000000)\">\n                <g id=\"search\" transform=\"translate(312.000000, 66.000000)\">\n                    <path d=\"M17.784,16.776 L12.168,11.124 C13.104,9.972 13.68,8.46 13.68,6.84 C13.68,3.06 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responsive_css=&#8221;{&#8220;pix_res_sm_pt&#8220;:&#8220;20&#8220;,&#8220;pix_res_sm_pr&#8220;:&#8220;20&#8220;,&#8220;pix_res_sm_pb&#8220;:&#8220;20&#8220;,&#8220;pix_res_sm_pl&#8220;:&#8220;20&#8220;,&#8220;pix_res_md_pt&#8220;:&#8220;30&#8220;,&#8220;pix_res_md_pr&#8220;:&#8220;30&#8220;,&#8220;pix_res_md_pb&#8220;:&#8220;03&#8220;,&#8220;pix_res_md_pl&#8220;:&#8220;30&#8220;}&#8221; css=&#8221;.vc_custom_1644791219806{margin-bottom: 80px !important;padding-top: 80px !important;padding-right: 80px !important;padding-bottom: 80px !important;padding-left: 80px !important;border-radius: 10px !important;}&#8221; pix_custom_gradient=&#8221;linear-gradient(to bottom, rgb(248,249,250) 0%, rgb(255,255,255) 100%)&#8221;][vc_row pix_particles_check=&#8221;&#8221;][vc_column][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column][vc_column_text]Une autre question ? utilisez la barre de recherche ou contactez-nous via la page &#8220;Assistance&#8220;[\/vc_column_text][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-json\/wp\/v2\/pages\/10"}],"collection":[{"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":32,"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":778,"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-json\/wp\/v2\/pages\/10\/revisions\/778"}],"wp:attachment":[{"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pebrsa\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}