{"id":13650,"date":"2023-01-03T18:59:12","date_gmt":"2023-01-03T17:59:12","guid":{"rendered":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/?page_id=13650"},"modified":"2025-08-07T00:22:11","modified_gmt":"2025-08-06T22:22:11","slug":"faq","status":"publish","type":"page","link":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/faq\/","title":{"rendered":"Foire Aux Questions"},"content":{"rendered":"<p>[vc_section pix_over_visibility=&#8221;&#8221; pix_overlay_color=&#8221;custom-gradient&#8221; responsive_css=&#8221;{&#8220;pix_res_sm_pt&#8220;:&#8220;20&#8220;,&#8220;pix_res_sm_pr&#8220;:&#8220;20&#8220;,&#8220;pix_res_sm_pb&#8220;:&#8220;20&#8220;,&#8220;pix_res_sm_pl&#8220;:&#8220;20&#8220;,&#8220;pix_res_md_pt&#8220;:&#8220;30&#8220;,&#8220;pix_res_md_pr&#8220;:&#8220;30&#8220;,&#8220;pix_res_md_pb&#8220;:&#8220;03&#8220;,&#8220;pix_res_md_pl&#8220;:&#8220;30&#8220;}&#8221; css=&#8221;.vc_custom_1644791219806{margin-bottom: 80px !important;padding-top: 80px !important;padding-right: 80px !important;padding-bottom: 80px !important;padding-left: 80px !important;border-radius: 10px !important;}&#8221; pix_custom_gradient=&#8221;linear-gradient(to bottom, rgb(248,249,250) 0%, rgb(255,255,255) 100%)&#8221;][vc_row pix_particles_check=&#8221;&#8221;][vc_column]<div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2 \" id=\"accordion-1666770239048-dab1ae68-8b73\"><\/div><div id=\"pix-el-1666716694826-152b836a-998b\" class=\"\"><div class=\"row pix-waiting pix_tabs_container\"><div class=\"col-12 col-md-4 d-inline-block\"><div class=\"\" style=\"top:110px;\"><div class=\"text-left\"><h5 class=\"pix-badge-element d-inline-block mr-1 \"  ><span class=\"badge font-weight-normal bg-primary-light   \" style=\" \"><span class=\"text-primary\" style=\"\">Foire Aux Questions<\/span><\/span><\/h5><\/div><div class=\"nav pix_tabs_btns text-left flex-column nav-pills pix-pills-1 \" data-anim-type=\"\" data-anim-delay=\"0\" role=\"tablist\" id=\"v-pills-tab\"  aria-orientation=\"vertical\" style=\"padding-top:20px;\"><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1666716694830-7ed65319-a59e\" id=\"pix-tab-btn-1666716694830-7ed65319-a59e\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1666716694830-7ed65319-a59e\"  aria-controls=\"pix-tab-1666716694830-7ed65319-a59e\" aria-selected=\"true\">Questions les plus fr\u00e9quentes<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1666716694830-63ecf0e4-28c6\" id=\"pix-tab-btn-1666716694830-63ecf0e4-28c6\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1666716694830-63ecf0e4-28c6\"  aria-controls=\"pix-tab-1666716694830-63ecf0e4-28c6\" aria-selected=\"true\">Premiers pas sur l'outil<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1671704924092-c9802b1d-0702\" id=\"pix-tab-btn-1671704924092-c9802b1d-0702\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1671704924092-c9802b1d-0702\"  aria-controls=\"pix-tab-1671704924092-c9802b1d-0702\" aria-selected=\"true\">Gestion de profil<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1666716845383-82796676-8f92\" id=\"pix-tab-btn-1666716845383-82796676-8f92\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1666716845383-82796676-8f92\"  aria-controls=\"pix-tab-1666716845383-82796676-8f92\" aria-selected=\"true\">Gestion de portefeuille<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1666770003298-91596133-879a\" id=\"pix-tab-btn-1666770003298-91596133-879a\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1666770003298-91596133-879a\"  aria-controls=\"pix-tab-1666770003298-91596133-879a\" aria-selected=\"true\">Connexion au compte jeune<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1666770006354-9093138f-46b5\" id=\"pix-tab-btn-1666770006354-9093138f-46b5\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1666770006354-9093138f-46b5\"  aria-controls=\"pix-tab-1666770006354-9093138f-46b5\" aria-selected=\"true\">R\u00e9affectation<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1671727189115-b3267a88-b656\" id=\"pix-tab-btn-1671727189115-b3267a88-b656\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1671727189115-b3267a88-b656\"  aria-controls=\"pix-tab-1671727189115-b3267a88-b656\" aria-selected=\"true\">Messagerie<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1671727199711-cc9c4786-b921\" id=\"pix-tab-btn-1671727199711-cc9c4786-b921\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1671727199711-cc9c4786-b921\"  aria-controls=\"pix-tab-1671727199711-cc9c4786-b921\" aria-selected=\"true\">D\u00e9marches<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1672760246333-41516b5d-b650\" id=\"pix-tab-btn-1672760246333-41516b5d-b650\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1672760246333-41516b5d-b650\"  aria-controls=\"pix-tab-1672760246333-41516b5d-b650\" aria-selected=\"true\">Offres<\/a><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-8 d-inline-block\"><div class=\"pix_tabs_content \" data-anim-type=\"\" data-anim-delay=\"0\"><div class=\"tab-content \"><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1666716694830-7ed65319-a59e\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1666716694830-7ed65319-a59e\" data-icon=\"\" data-title=\"Questions les plus fr\u00e9quentes\" aria-labelledby=\"pix-tab-1666716694830-7ed65319-a59e\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670252731\" id=\"accordion-1666716764591-70a8b8bf-6ef7\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666774925805-55ec7d05-d93d\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666774925805-55ec7d05-d93d\" aria-expanded=\"true\" aria-controls=\"collapse1666774925805-55ec7d05-d93d\" ><span class=\"font-weight-bold text-heading-default\" >En cas d'absence d'un conseiller, comment transf\u00e9rer un jeune vers un autre conseiller?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666774925805-55ec7d05-d93d\" class=\"collapse  \" aria-labelledby=\"heading1666774925805-55ec7d05-d93d\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div data-virtualparent=\"true\" data-slate-fragment=\"JTdCJTIyb2JqZWN0JTIyJTNBJTIyZG9jdW1lbnQlMjIlMkMlMjJkYXRhJTIyJTNBJTdCJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJibG9jayUyMiUyQyUyMnR5cGUlMjIlM0ElMjJwYXJhZ3JhcGglMjIlMkMlMjJpc1ZvaWQlMjIlM0FmYWxzZSUyQyUyMmRhdGElMjIlM0ElN0IlN0QlMkMlMjJub2RlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMnRleHQlMjIlMkMlMjJsZWF2ZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJsZWFmJTIyJTJDJTIydGV4dCUyMiUzQSUyMkxlJTIwbW9kdWxlJTIwZGUlMjByJUMzJUE5YWZmZWN0YXRpb24lMjBwZXJtZXQlMjBhdSUyMGNvbnNlaWxsZXIlMjBkZSUyMHRyYW5zZiVDMyVBOXJlciUyMGVuJTIwdG91dGUlMjBhdXRvbm9taWUlMjB1biUyMGpldW5lJTIwZCd1biUyMHBvcnRlZmV1aWxsZSUyMCVDMyVBMCUyMHVuJTIwYXV0cmUuJTIwJTIwJTIyJTJDJTIybWFya3MlMjIlM0ElNUIlNUQlMkMlMjJzZWxlY3Rpb25zJTIyJTNBJTVCJTVEJTdEJTVEJTJDJTIya2V5JTIyJTNBJTIyNDQyYzQ4M2QyZTE3NDIyNGI4ZGQwNzE2ZjFmZjE1M2MlMjIlN0QlNUQlMkMlMjJrZXklMjIlM0ElMjIzMjk1MzM2Yjc5ZWU0MGFkYmI3NGQyNTliYWQzYjkzNSUyMiU3RCUyQyU3QiUyMm9iamVjdCUyMiUzQSUyMmJsb2NrJTIyJTJDJTIydHlwZSUyMiUzQSUyMmhpbnQlMjIlMkMlMjJpc1ZvaWQlMjIlM0FmYWxzZSUyQyUyMmRhdGElMjIlM0ElN0IlMjJzdHlsZSUyMiUzQSUyMmluZm8lMjIlN0QlMkMlMjJub2RlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMmJsb2NrJTIyJTJDJTIydHlwZSUyMiUzQSUyMnBhcmFncmFwaCUyMiUyQyUyMmlzVm9pZCUyMiUzQWZhbHNlJTJDJTIyZGF0YSUyMiUzQSU3QiU3RCUyQyUyMm5vZGVzJTIyJTNBJTVCJTdCJTIyb2JqZWN0JTIyJTNBJTIydGV4dCUyMiUyQyUyMmxlYXZlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMmxlYWYlMjIlMkMlMjJ0ZXh0JTIyJTNBJTIyJTIyJTJDJTIybWFya3MlMjIlM0ElNUIlNUQlMkMlMjJzZWxlY3Rpb25zJTIyJTNBJTVCJTVEJTdEJTVEJTJDJTIya2V5JTIyJTNBJTIyZjYzNjYyZjhkYTE1NDQ3Y2I1YWM1ZDE1OWRiMzMwZDclMjIlN0QlNUQlMkMlMjJrZXklMjIlM0ElMjJmMzI5MDkxYzdjNDE0NGQ3OWMwNTQwMGE0ZjlmZDFmYSUyMiU3RCU1RCUyQyUyMmtleSUyMiUzQSUyMmE2M2RkMDRkNzAyNTQ5ZjQ4NmY5MjdiMzFmOWE1YjkzJTIyJTdEJTVEJTJDJTIya2V5JTIyJTNBJTIyMGIyMjk2ODk3MjViNGQ3MTkxYWRlNDFjMDhiNTdkMjUlMjIlN0Q=\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"e6feb8a22eda4f41878c1f48970ae0e1\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"e6feb8a22eda4f41878c1f48970ae0e1\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\">\n<div>Un conseiller dot\u00e9 du <strong>module de r\u00e9affectation<\/strong> est capable de transf\u00e9rer le jeune d&#8217;un portefeuille \u00e0 un autre. Une personne au sein de votre agence est peut-\u00eatre d\u00e9j\u00e0 dot\u00e9e de ce module, un(e) responsable d&#8217;\u00e9quipe par exemple.<\/div>\n<div><\/div>\n<\/div>\n<\/div>\n<div><\/div>\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"e6feb8a22eda4f41878c1f48970ae0e1\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\">\n<div>Si ce n&#8217;est pas encore le cas, la personne pertinente peut faire sa <strong>demande via le formulaire<\/strong> se trouvant sur la page <span style=\"text-decoration: underline;\"><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/assistance\/\" target=\"_blank\" rel=\"noopener\"><strong><em>Assistance<\/em><\/strong><\/a> <\/span>, en s\u00e9lectionnant comme motif : &#8216;Ma demande concerne la gestion des modules de r\u00e9affectation&#8217;. Pour plus d&#8217;informations sur le module de r\u00e9affectation, regardez la vid\u00e9o suivante:<\/div>\n<div><\/div>\n<\/div>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/sajSCmP04Ys\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666716764593-e8b6f7f9-c91c\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666716764593-e8b6f7f9-c91c\" aria-expanded=\"true\" aria-controls=\"collapse1666716764593-e8b6f7f9-c91c\" ><span class=\"font-weight-bold text-heading-default\" >Des documents peuvent-ils \u00eatre envoy\u00e9s via la messagerie ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666716764593-e8b6f7f9-c91c\" class=\"collapse  \" aria-labelledby=\"heading1666716764593-e8b6f7f9-c91c\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div class=\"css-1dbjc4n r-bnwqim\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1938-196__1936-_b1430-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1l5ssaz\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1937-__1935\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"661a1d03bbf44d97bcfab31f524026cd\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"661a1d03bbf44d97bcfab31f524026cd\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\">\n<p>Le conseiller peut cliquer sur le symbole trombone pour ajouter une pi\u00e8ce jointe \u00e0 son message. Cette fonctionnalit\u00e9 est \u00e9galement disponible pour les messages multi-destinataires.<\/p>\n<p>Il est \u00e0 noter que <strong>les jeunes ne peuvent pas envoyer de pi\u00e8ces jointes<\/strong> \u00e0 leur conseiller pour des raisons de RGPD.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2 \" id=\"accordion-1666770188337-fce5466b-7369\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666770188338-12b82896-f9c7\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666770188338-12b82896-f9c7\" aria-expanded=\"true\" aria-controls=\"collapse1666770188338-12b82896-f9c7\" ><span class=\"font-weight-bold text-heading-default\" >Puis-je voir l'interface du jeune ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666770188338-12b82896-f9c7\" class=\"collapse  \" aria-labelledby=\"heading1666770188338-12b82896-f9c7\">\n             <div class=\"card-body\">\n                 [vc_column_text]En installant l&#8217;application, vous pouvez acc\u00e9dez au <strong>mode d\u00e9mo<\/strong> !<\/p>\n<p>Effectuez ces trois \u00e9tapes pour y acc\u00e9der :<\/p>\n<ul>\n<li>T\u00e9l\u00e9chargez l&#8217;application en scannant le QR code ou vous rendant sur les stores et cherchant Contrat d&#8217;engagement Jeune<\/li>\n<\/ul>\n<ul>\n<li><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-13870 aligncenter\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2022\/12\/Capture-de\u0301cran-2022-12-23-a\u0300-07.29.44.png\" alt=\"\" width=\"242\" height=\"246\" \/>Installez l&#8217;application et ouvrez-la<\/li>\n<li><strong>Cliquez trois fois sur le logo \u00abapplication du CEJ\u00bb<\/strong> sur la page d&#8217;accueil pour acc\u00e9der au mode d\u00e9mo.<\/li>\n<\/ul>\n<p>Il s&#8217;agit d&#8217;une version d\u00e9mo. Les r\u00e9sultats et interactions propos\u00e9s<br \/>\nsont purement illustratifs.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1666716694830-63ecf0e4-28c6\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1666716694830-63ecf0e4-28c6\" data-icon=\"\" data-title=\"Premiers pas sur l'outil\" aria-labelledby=\"pix-tab-1666716694830-63ecf0e4-28c6\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670285210\" id=\"accordion-1667502781357-0a77ca40-df53\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666770239051-bc044092-b9c0\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666770239051-bc044092-b9c0\" aria-expanded=\"true\" aria-controls=\"collapse1666770239051-bc044092-b9c0\" ><span class=\"font-weight-bold text-heading-default\" >O\u00f9 trouver le lien de l'application ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666770239051-bc044092-b9c0\" class=\"collapse  \" aria-labelledby=\"heading1666770239051-bc044092-b9c0\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div dir=\"auto\"><span data-key=\"ad871fc6d93e4318b42110985b35c991\">Le lien\u00a0 est le suivant: <\/span><a class=\"css-4rbku5 css-1dbjc4n r-1loqt21 r-1471scf r-1otgn73 r-1i6wzkk r-lrvibr\" href=\"https:\/\/web.pass-emploi.beta.gouv.fr\/\" data-rnw-int-class=\"link____\" data-slate-fragment=\"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\"><span data-key=\"3cd258e82c13499f9987cf5e85da1b22\" data-rnw-int-class=\"nearest_266-1760_268-1761-244__\">https:\/\/web.pass-emploi.beta.gouv.fr<\/span><\/a><\/div>\n<div dir=\"auto\"><span data-key=\"186c22318378442da156490eb9b2fa99\">Nous recommandons de le\u00a0<strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"186c22318378442da156490eb9b2fa99:1\">mettre en favori<\/strong>\u00a0afin d\u2019y acc\u00e9der facilement depuis votre navigateur.<\/span><\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1667499077368-1e57caf3-ae92\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1667499077368-1e57caf3-ae92\" aria-expanded=\"true\" aria-controls=\"collapse1667499077368-1e57caf3-ae92\" ><span class=\"font-weight-bold text-heading-default\" >Comment cr\u00e9er un compte jeune ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1667499077368-1e57caf3-ae92\" class=\"collapse  \" aria-labelledby=\"heading1667499077368-1e57caf3-ae92\">\n             <div class=\"card-body\">\n                 [vc_column_text css=&#8221;.vc_custom_1708595758631{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]<\/p>\n<div data-virtualparent=\"true\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"82910bf163004766966048d763c44adf\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"82910bf163004766966048d763c44adf\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\">\n<p>Si vous souhaitez cr\u00e9er le compte d&#8217;un jeune et l&#8217;ajouter \u00e0 votre portefeuille, voici la proc\u00e9dure d\u00e9taill\u00e9e :<\/p>\n<ol>\n<li>Lorsque vous \u00eates sur votre espace conseiller, dans l&#8217;onglet &#8220;Mes jeunes&#8221;,\u00a0<strong>cliquez sur &#8220;Ajouter un jeune&#8221;<\/strong>, \u00e0 droite de la barre de recherche.<\/li>\n<li>Renseignez le nom, le pr\u00e9nom et l&#8217;adresse email (Attention \u00e0 bien renseigner l&#8217;e-mail qui se trouve sous le dossier MAP du jeune) du jeune.<\/li>\n<li>Cliquez sur &#8220;cr\u00e9er le compte&#8221; et le compte est cr\u00e9\u00e9 !<\/li>\n<\/ol>\n<p>Le jeune peut alors t\u00e9l\u00e9charger et installer l&#8217;application sur son t\u00e9l\u00e9phone.\u00a0<strong>Il se connecte avec ses identifiants France Travail.<\/strong><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_column_text][\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1686237511711-6363d175-2037\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1686237511711-6363d175-2037\" aria-expanded=\"true\" aria-controls=\"collapse1686237511711-6363d175-2037\" ><span class=\"font-weight-bold text-heading-default\" >Lors de ma connexion, le message d'erreur ``Votre compte n'est pas associ\u00e9 \u00e0 ce portail (CEJ ou BRSA)`` s'affiche, que faire?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1686237511711-6363d175-2037\" class=\"collapse  \" aria-labelledby=\"heading1686237511711-6363d175-2037\">\n             <div class=\"card-body\">\n                 [vc_column_text css=&#8221;.vc_custom_1686237898764{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]<\/p>\n<div data-virtualparent=\"true\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"82910bf163004766966048d763c44adf\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"82910bf163004766966048d763c44adf\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\">\n<p>Ce message d&#8217;erreur s&#8217;affiche car vous aviez pr\u00e9c\u00e9demment un compte Pass emploi BRSA. Afin de pouvoir vous connecter au portail de l&#8217;application du CEJ, vous devez, au pr\u00e9alable, <strong>supprimer votre compte Pass emploi BRSA<\/strong>. Nous vous invitons \u00e0 vous rendre dans l&#8217;application du CEJ, cliquer sur votre nom, puis cliquer sur <strong>&#8220;supprimer mon compte&#8221;<\/strong>.<\/p>\n<p><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2023\/06\/suppression-pass-emploi.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-14152\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2023\/06\/suppression-pass-emploi-1024x576.png\" alt=\"\" width=\"640\" height=\"360\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2023\/06\/suppression-pass-emploi-1024x576.png 1024w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2023\/06\/suppression-pass-emploi-300x169.png 300w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2023\/06\/suppression-pass-emploi-768x432.png 768w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2023\/06\/suppression-pass-emploi-1536x864.png 1536w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2023\/06\/suppression-pass-emploi-2048x1152.png 2048w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2023\/06\/suppression-pass-emploi-1920x1080.png 1920w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_column_text][\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1671704924092-c9802b1d-0702\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1671704924092-c9802b1d-0702\" data-icon=\"\" data-title=\"Gestion de profil\" aria-labelledby=\"pix-tab-1671704924092-c9802b1d-0702\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670354768\" id=\"accordion-1671704924093-2f8b7a4b-8e61\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671704924093-3bb5e1d9-582b\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671704924093-3bb5e1d9-582b\" aria-expanded=\"true\" aria-controls=\"collapse1671704924093-3bb5e1d9-582b\" ><span class=\"font-weight-bold text-heading-default\" >Mon nom d'usage a chang\u00e9, comment puis-je le mettre \u00e0 jour ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671704924093-3bb5e1d9-582b\" class=\"collapse  \" aria-labelledby=\"heading1671704924093-3bb5e1d9-582b\">\n             <div class=\"card-body\">\n                 [vc_column_text]Afin d&#8217;effectuer votre changement de nom, merci de nous faire parvenir votre nouveau nom d&#8217;usage \u00e0 l&#8217;adresse mail suivante: <span style=\"text-decoration: underline;\"><a href=\"mailto:support@pass-emploi.beta.gouv.fr\">support@pass-emploi.beta.gouv.fr\u00a0<\/a><\/span>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1666716845383-82796676-8f92\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1666716845383-82796676-8f92\" data-icon=\"\" data-title=\"Gestion de portefeuille\" aria-labelledby=\"pix-tab-1666716845383-82796676-8f92\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670365689\" id=\"accordion-1667504242515-41c31a6c-9bec\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1667504242517-b662f49b-3c62\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1667504242517-b662f49b-3c62\" aria-expanded=\"true\" aria-controls=\"collapse1667504242517-b662f49b-3c62\" ><span class=\"font-weight-bold text-heading-default\" >Le portefeuille de jeunes d'un conseiller est-il automatiquement rapatri\u00e9 par le SI de France Travail vers l'application du Contrat d'Engagement Jeune?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1667504242517-b662f49b-3c62\" class=\"collapse  \" aria-labelledby=\"heading1667504242517-b662f49b-3c62\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div data-virtualparent=\"true\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"b22f03fdedf74fc5bd4b8c8e1dd79c90\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"b22f03fdedf74fc5bd4b8c8e1dd79c90\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"419d739562e8427b8411d0b16d2bd1ea\">Le portefeuille d&#8217;un conseiller n&#8217;est pas rapatri\u00e9 automatiquement sur l&#8217;application du CEJ par le SI de France Travail.<\/span><\/div>\n<div dir=\"auto\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-virtualparent=\"true\" data-slate-fragment=\"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\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"4a2f8eb31adb4f8988b140f4a52976e1\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"4a2f8eb31adb4f8988b140f4a52976e1\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"8a2034512f984133bc9cc7c418372a27\">\u00c0 ce jour, <strong>le compte de chaque jeune doit \u00eatre cr\u00e9\u00e9 par le conseiller<\/strong> en suivant la proc\u00e9dure d\u00e9crite dans l&#8217;onglet &#8220;Premiers pas sur l&#8217;outil&#8221;<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2 \" id=\"accordion-1666770252313-351c6a10-d67a\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1667504251117-bffced9a-7a74\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1667504251117-bffced9a-7a74\" aria-expanded=\"true\" aria-controls=\"collapse1667504251117-bffced9a-7a74\" ><span class=\"font-weight-bold text-heading-default\" >Comment supprimer le compte d'un jeune ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1667504251117-bffced9a-7a74\" class=\"collapse  \" aria-labelledby=\"heading1667504251117-bffced9a-7a74\">\n             <div class=\"card-body\">\n                 [vc_column_text css=&#8221;.vc_custom_1754505912059{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]Vous pouvez supprimer son compte en autonomie en cliquant sur l&#8217;<strong>ic\u00f4ne poubelle pr\u00e9sente sur la fiche b\u00e9n\u00e9ficiaire.<\/strong>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1667504247974-58d2191f-9437\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1667504247974-58d2191f-9437\" aria-expanded=\"true\" aria-controls=\"collapse1667504247974-58d2191f-9437\" ><span class=\"font-weight-bold text-heading-default\" >En cas d'absence d'un conseiller, comment transf\u00e9rer un jeune vers le portefeuille d'un autre conseiller ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1667504247974-58d2191f-9437\" class=\"collapse  \" aria-labelledby=\"heading1667504247974-58d2191f-9437\">\n             <div class=\"card-body\">\n                 [vc_column_text css=&#8221;.vc_custom_1708596083779{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]<\/p>\n<div data-virtualparent=\"true\" data-slate-fragment=\"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\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"e6feb8a22eda4f41878c1f48970ae0e1\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"e6feb8a22eda4f41878c1f48970ae0e1\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\">\n<div>Un conseiller dot\u00e9 du <strong>module de r\u00e9affectation<\/strong> est capable de transf\u00e9rer le jeune d&#8217;un portefeuille \u00e0 un autre. Une personne au sein de votre agence France Travail est peut-\u00eatre d\u00e9j\u00e0 dot\u00e9e de ce module, un(e) responsable d&#8217;\u00e9quipe par exemple.<\/div>\n<div><\/div>\n<\/div>\n<\/div>\n<div><\/div>\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"e6feb8a22eda4f41878c1f48970ae0e1\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\">\n<div>Si ce n&#8217;est pas encore le cas, la personne pertinente peut faire sa <strong>demande via le formulaire<\/strong> se trouvant sur la page <span style=\"text-decoration: underline;\"><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/formuler-une-demande\/\" target=\"_blank\" rel=\"noopener\"><strong><em>Formuler une demande<\/em><\/strong><\/a> <\/span>, en s\u00e9lectionnant comme motif : &#8216;Ma demande concerne la gestion des modules de r\u00e9affectation&#8217;. Pour plus d&#8217;informations sur le module de r\u00e9affectation, regardez la vid\u00e9o suivante:<\/div>\n<div><\/div>\n<\/div>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/xY8YCN72KdA\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666770252316-c39330e0-02e5\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666770252316-c39330e0-02e5\" aria-expanded=\"true\" aria-controls=\"collapse1666770252316-c39330e0-02e5\" ><span class=\"font-weight-bold text-heading-default\" >Comment ajouter au portefeuille de son nouveau conseiller, un jeune qui a d\u00e9m\u00e9nag\u00e9 ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666770252316-c39330e0-02e5\" class=\"collapse  \" aria-labelledby=\"heading1666770252316-c39330e0-02e5\">\n             <div class=\"card-body\">\n                 [vc_column_text]En cas de d\u00e9m\u00e9nagement, le compte du b\u00e9n\u00e9ficiaire peut \u00eatre transf\u00e9rer gr\u00e2ce au module de r\u00e9affectation. Pour cela, vous aurez besoin de l&#8217;adresse mail de l&#8217;ancien conseiller.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1686127601761-2eb12836-97f2\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1686127601761-2eb12836-97f2\" aria-expanded=\"true\" aria-controls=\"collapse1686127601761-2eb12836-97f2\" ><span class=\"font-weight-bold text-heading-default\" >Mon b\u00e9n\u00e9ficiaire a chang\u00e9 de nom et\/ou adresse mail, que faire ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1686127601761-2eb12836-97f2\" class=\"collapse  \" aria-labelledby=\"heading1686127601761-2eb12836-97f2\">\n             <div class=\"card-body\">\n                 [vc_column_text]En cas de <strong>changement de nom et\/ou mail, <\/strong>nous vous invitons \u00e0 faire les modification dans MAP puis demander \u00e0 votre b\u00e9n\u00e9ficiaire de se d\u00e9connecter de l&#8217;application du CEJ. Lorsqu&#8217;il se reconnectera la mise \u00e0 jour se fera automatiquement.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671556082688-7fce9e55-8ec5\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671556082688-7fce9e55-8ec5\" aria-expanded=\"true\" aria-controls=\"collapse1671556082688-7fce9e55-8ec5\" ><span class=\"font-weight-bold text-heading-default\" >Puis-je voir l'interface du jeune ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671556082688-7fce9e55-8ec5\" class=\"collapse  \" aria-labelledby=\"heading1671556082688-7fce9e55-8ec5\">\n             <div class=\"card-body\">\n                 [vc_column_text]En installant l&#8217;application, vous pouvez acc\u00e9dez au <strong>mode d\u00e9mo<\/strong> !<\/p>\n<p>Effectuez ces trois \u00e9tapes pour y acc\u00e9der :<\/p>\n<ul>\n<li>T\u00e9l\u00e9chargez l&#8217;application en scannant le QR code ou vous rendant sur les stores et cherchant Contrat d&#8217;engagement Jeune<\/li>\n<\/ul>\n<ul>\n<li><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-13870 aligncenter\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2022\/12\/Capture-de\u0301cran-2022-12-23-a\u0300-07.29.44.png\" alt=\"\" width=\"242\" height=\"246\" \/>Installez l&#8217;application et ouvrez-la<\/li>\n<li><strong>Cliquez trois fois sur le logo \u00abapplication du CEJ\u00bb<\/strong> sur la page d&#8217;accueil pour acc\u00e9der au mode d\u00e9mo.<\/li>\n<\/ul>\n<p>Il s&#8217;agit d&#8217;une version d\u00e9mo. Les r\u00e9sultats et interactions propos\u00e9s<br \/>\nsont purement illustratifs[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1666770003298-91596133-879a\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1666770003298-91596133-879a\" data-icon=\"\" data-title=\"Connexion au compte jeune\" aria-labelledby=\"pix-tab-1666770003298-91596133-879a\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670376142\" id=\"accordion-1666770264846-b243f4c0-2e1c\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671731422202-13a8377f-252c\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671731422202-13a8377f-252c\" aria-expanded=\"true\" aria-controls=\"collapse1671731422202-13a8377f-252c\" ><span class=\"font-weight-bold text-heading-default\" >Si le jeune n'a ni t\u00e9l\u00e9phone, ni tablette, peut-il consulter son espace sur ordinateur?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671731422202-13a8377f-252c\" class=\"collapse  \" aria-labelledby=\"heading1671731422202-13a8377f-252c\">\n             <div class=\"card-body\">\n                 [vc_column_text]Les jeunes ne peuvent installer l\u2019application du CEJ sans smartphone ou tablette et ne pourront malheureusement pas utiliser l\u2019application.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671731424870-3598cf37-0d59\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671731424870-3598cf37-0d59\" aria-expanded=\"true\" aria-controls=\"collapse1671731424870-3598cf37-0d59\" ><span class=\"font-weight-bold text-heading-default\" >Le jeune d\u00e9tient un t\u00e9l\u00e9phone de la marque Huawei, peut-il installer l'application ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671731424870-3598cf37-0d59\" class=\"collapse  \" aria-labelledby=\"heading1671731424870-3598cf37-0d59\">\n             <div class=\"card-body\">\n                 [vc_column_text]L\u2019application du CEJ <strong>n\u2019est pas disponible au t\u00e9l\u00e9chargement sur le Huawei Store<\/strong>.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1672750384603-85122cfa-c42f\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1672750384603-85122cfa-c42f\" aria-expanded=\"true\" aria-controls=\"collapse1672750384603-85122cfa-c42f\" ><span class=\"font-weight-bold text-heading-default\" >Comment cr\u00e9er un compte jeune lorsque le message 'ce compte existe d\u00e9j\u00e0' s'affiche ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1672750384603-85122cfa-c42f\" class=\"collapse  \" aria-labelledby=\"heading1672750384603-85122cfa-c42f\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div data-virtualparent=\"true\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"dc1196fe43be4cf8bfe315f5efc316dd\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"dc1196fe43be4cf8bfe315f5efc316dd\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"d115e96e34204671a2326fc2a721fcdd\">Si le\u00a0<strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"d115e96e34204671a2326fc2a721fcdd:1\">message &#8220;ce compte existe d\u00e9j\u00e0&#8221; s&#8217;affiche<\/strong>\u00a0lorsque vous tentez de cr\u00e9er un compte jeune, cela peut s&#8217;expliquer de deux mani\u00e8res :<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-virtualparent=\"true\" data-slate-fragment=\"JTdCJTIyb2JqZWN0JTIyJTNBJTIyZG9jdW1lbnQlMjIlMkMlMjJkYXRhJTIyJTNBJTdCJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJibG9jayUyMiUyQyUyMnR5cGUlMjIlM0ElMjJwYXJhZ3JhcGglMjIlMkMlMjJpc1ZvaWQlMjIlM0FmYWxzZSUyQyUyMmRhdGElMjIlM0ElN0IlN0QlMkMlMjJub2RlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMnRleHQlMjIlMkMlMjJsZWF2ZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJsZWFmJTIyJTJDJTIydGV4dCUyMiUzQSUyMlNpJTIwbGUlMjAlMjIlMkMlMjJtYXJrcyUyMiUzQSU1QiU1RCUyQyUyMnNlbGVjdGlvbnMlMjIlM0ElNUIlNUQlN0QlMkMlN0IlMjJvYmplY3QlMjIlM0ElMjJsZWFmJTIyJTJDJTIydGV4dCUyMiUzQSUyMm1lc3NhZ2UlMjAlNUMlMjJjZSUyMGNvbXB0ZSUyMGV4aXN0ZSUyMGQlQzMlQTlqJUMzJUEwJTVDJTIyJTIwcydhZmZpY2hlJTIyJTJDJTIybWFya3MlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJtYXJrJTIyJTJDJTIydHlwZSUyMiUzQSUyMmJvbGQlMjIlMkMlMjJkYXRhJTIyJTNBJTdCJTdEJTdEJTVEJTJDJTIyc2VsZWN0aW9ucyUyMiUzQSU1QiU1RCU3RCUyQyU3QiUyMm9iamVjdCUyMiUzQSUyMmxlYWYlMjIlMkMlMjJ0ZXh0JTIyJTNBJTIyJTIwbG9yc3F1ZSUyMHZvdXMlMjB0ZW50ZXolMjBkZSUyMGNyJUMzJUE5ZXIlMjB1biUyMGNvbXB0ZSUyMGpldW5lJTJDJTIwY2VsYSUyMHBldXQlMjBzJ2V4cGxpcXVlciUyMGRlJTIwZGV1eCUyMG1hbmklQzMlQThyZXMlMjAlM0ElMjAlMjIlMkMlMjJtYXJrcyUyMiUzQSU1QiU1RCUyQyUyMnNlbGVjdGlvbnMlMjIlM0ElNUIlNUQlN0QlNUQlMkMlMjJrZXklMjIlM0ElMjJjMzBjY2M0NmVmODQ0M2Y1YjBjNWFlMGE4NDJlZTczMiUyMiU3RCU1RCUyQyUyMmtleSUyMiUzQSUyMmRkYTk3NzIwZTJkODQ4MmQ4OWRiZTU2Yjk2ZTdjMjQ3JTIyJTdEJTJDJTdCJTIyb2JqZWN0JTIyJTNBJTIyYmxvY2slMjIlMkMlMjJ0eXBlJTIyJTNBJTIybGlzdC11bm9yZGVyZWQlMjIlMkMlMjJpc1ZvaWQlMjIlM0FmYWxzZSUyQyUyMmRhdGElMjIlM0ElN0IlN0QlMkMlMjJub2RlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMmJsb2NrJTIyJTJDJTIydHlwZSUyMiUzQSUyMmxpc3QtaXRlbSUyMiUyQyUyMmlzVm9pZCUyMiUzQWZhbHNlJTJDJTIyZGF0YSUyMiUzQSU3QiU3RCUyQyUyMm5vZGVzJTIyJTNBJTVCJTdCJTIyb2JqZWN0JTIyJTNBJTIyYmxvY2slMjIlMkMlMjJ0eXBlJTIyJTNBJTIycGFyYWdyYXBoJTIyJTJDJTIyaXNWb2lkJTIyJTNBZmFsc2UlMkMlMjJkYXRhJTIyJTNBJTdCJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJ0ZXh0JTIyJTJDJTIybGVhdmVzJTIyJTNBJTVCJTdCJTIyb2JqZWN0JTIyJTNBJTIybGVhZiUyMiUyQyUyMnRleHQlMjIlM0ElMjJ1biUyMGF1dHJlJTIwY29uc2VpbGxlciUyMGVuJTIwTWlzc2lvbiUyMGxvY2FsZSUyMGElMjBkJUMzJUE5aiVDMyVBMCUyMGNyJUMzJUE5JUMzJUE5JTIwY2UlMjBjb21wdGUuJTIwTm91cyUyMHZvdXMlMjBpbnZpdG9ucyUyMCVDMyVBMCUyMHV0aWxpc2VyJTIwbGUlMjBtb2R1bGUlMjBkZSUyMHIlQzMlQTlhZmZlY3RhdGlvbiUyMGFmaW4lMjBkZSUyMHRyYW5zZiVDMyVBOXJlciUyMGNlJTIwY29tcHRlJTIwdmVycyUyMHZvdHJlJTIwcG9ydGVmZXVpbGxlLiUyMCUyMiUyQyUyMm1hcmtzJTIyJTNBJTVCJTVEJTJDJTIyc2VsZWN0aW9ucyUyMiUzQSU1QiU1RCU3RCU1RCUyQyUyMmtleSUyMiUzQSUyMmY5OWJkYzNiYWY3MDQ0NmFiMTAwNDk5YzJlYTAwZjY0JTIyJTdEJTVEJTJDJTIya2V5JTIyJTNBJTIyNmM3NDQ2NmQ1ODFiNDI2MDk1OGM4MTI4ZjRhNTRmMTYlMjIlN0QlNUQlMkMlMjJrZXklMjIlM0ElMjI5Zjk5NWQ0ZDIwOWU0MmRiYTE5Y2QyMTJkM2NlNTAzNyUyMiU3RCUyQyU3QiUyMm9iamVjdCUyMiUzQSUyMmJsb2NrJTIyJTJDJTIydHlwZSUyMiUzQSUyMmxpc3QtaXRlbSUyMiUyQyUyMmlzVm9pZCUyMiUzQWZhbHNlJTJDJTIyZGF0YSUyMiUzQSU3QiU3RCUyQyUyMm5vZGVzJTIyJTNBJTVCJTdCJTIyb2JqZWN0JTIyJTNBJTIyYmxvY2slMjIlMkMlMjJ0eXBlJTIyJTNBJTIycGFyYWdyYXBoJTIyJTJDJTIyaXNWb2lkJTIyJTNBZmFsc2UlMkMlMjJkYXRhJTIyJTNBJTdCJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJ0ZXh0JTIyJTJDJTIybGVhdmVzJTIyJTNBJTVCJTdCJTIyb2JqZWN0JTIyJTNBJTIybGVhZiUyMiUyQyUyMnRleHQlMjIlM0ElMjJsZSUyMGpldW5lJTIwYSUyMCVDMyVBOXQlQzMlQTklMjBlbiUyMENFSiUyMGF1cHIlQzMlQThzJTIwZGUlMjBQJUMzJUI0bGUlMjBlbXBsb2klMjBldCUyMHVuJTIwY29uc2VpbGxlciUyMGx1aSUyMGElMjBkJUMzJUE5aiVDMyVBMCUyMGNyJUMzJUE5JUMzJUE5JTIwdW4lMjBjb21wdGUuJTIwTm91cyUyMHZvdXMlMjBpbnZpdG9ucyUyMCVDMyVBMCUyMHN1aXZyZSUyMGxhJTIwJTIyJTJDJTIybWFya3MlMjIlM0ElNUIlNUQlMkMlMjJzZWxlY3Rpb25zJTIyJTNBJTVCJTVEJTdEJTVEJTJDJTIya2V5JTIyJTNBJTIyYmI4NGU5ZWE0ZjdlNDJkM2IyOWJlYmI2NDA2ZTQzYjklMjIlN0QlMkMlN0IlMjJvYmplY3QlMjIlM0ElMjJpbmxpbmUlMjIlMkMlMjJ0eXBlJTIyJTNBJTIybGluayUyMiUyQyUyMmlzVm9pZCUyMiUzQWZhbHNlJTJDJTIyZGF0YSUyMiUzQSU3QiUyMnJlZiUyMiUzQSU3QiUyMmtpbmQlMjIlM0ElMjJhbmNob3IlMjIlMkMlMjJhbmNob3IlMjIlM0ElMjJjb21tZW50LWFqb3V0ZXItYS1tb24tcG9ydGVmZXVpbGxlLXVuLWpldW5lLWRlamEtZW4tY2VqLWF2ZWMtcG9sZS1lbXBsb2klMjIlMkMlMjJwYWdlJTIyJTNBJTIyUVlGd1ViblZwMmJnOWRpNXZqMTYlMjIlN0QlN0QlMkMlMjJub2RlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMnRleHQlMjIlMkMlMjJsZWF2ZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJsZWFmJTIyJTJDJTIydGV4dCUyMiUzQSUyMnByb2MlQzMlQTlkdXJlJTIwZCVDMyVBOWNyaXRlJTIwZGFucyUyMGxlcyUyMHByZW1pZXJzJTIwcGFzJTIyJTJDJTIybWFya3MlMjIlM0ElNUIlNUQlMkMlMjJzZWxlY3Rpb25zJTIyJTNBJTVCJTVEJTdEJTVEJTJDJTIya2V5JTIyJTNBJTIyZWYzMmQzZmI2ZTdkNDJiOTg3ZDA2NzY3YmUwZDgyNjYlMjIlN0QlNUQlMkMlMjJrZXklMjIlM0ElMjI1ZDY3ZjFjNzNjYzA0ZWIyYTVhZGExYjViNGVhMGJkZCUyMiU3RCUyQyU3QiUyMm9iamVjdCUyMiUzQSUyMnRleHQlMjIlMkMlMjJsZWF2ZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJsZWFmJTIyJTJDJTIydGV4dCUyMiUzQSUyMi4lMjIlMkMlMjJtYXJrcyUyMiUzQSU1QiU1RCUyQyUyMnNlbGVjdGlvbnMlMjIlM0ElNUIlNUQlN0QlNUQlMkMlMjJrZXklMjIlM0ElMjIxNDY0YTRmOTNjMGM0YTJiYTlmNjYxMTM1MjBmNDU0NyUyMiU3RCU1RCUyQyUyMmtleSUyMiUzQSUyMjY2NzJlYWExMmQ3MjQ2OWRhNjI4YTFmMzQ1N2RlMGU3JTIyJTdEJTVEJTJDJTIya2V5JTIyJTNBJTIyZTVlNDliNDI5YmE5NDliZjhjNmZlYmYxMjM0NTJiMTclMjIlN0QlNUQlMkMlMjJrZXklMjIlM0ElMjI3YWVmOGUwMWY5Y2Q0NDg5ODIwNTc1ZWE5NDY2YzE3ZCUyMiU3RCU1RCUyQyUyMmtleSUyMiUzQSUyMjhlNjllZDk5ZjdiNzRjNjdhZjQ4NjAzOTMyMGQ3Yzk3JTIyJTdE\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"9f995d4d209e42dba19cd212d3ce5037\">\n<ul>\n<li class=\"r-1awozwy r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-18u37iz r-1q142lx r-1472mwg r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-1m04atk r-1pyaxff r-bnwqim r-417010\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"f99bdc3baf70446ab100499c2ea00f64\">un autre conseiller France Travail a d\u00e9j\u00e0 cr\u00e9\u00e9 ce compte. Nous vous invitons \u00e0 utiliser le module de r\u00e9affectation afin de transf\u00e9rer ce compte vers votre portefeuille.<\/span><\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"e5e49b429ba949bf8c6febf123452b17\">\n<div class=\"css-1dbjc4n r-13awgt0\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-key=\"6672eaa12d72469da628a1f3457de0e7\">\n<ul>\n<li class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\"><span data-key=\"bb84e9ea4f7e42d3b29bebb6406e43b9\">le jeune a \u00e9t\u00e9 en CEJ aupr\u00e8s d&#8217;une Mission locale et un conseiller lui a d\u00e9j\u00e0 cr\u00e9\u00e9 un compte. Nous vous invitons \u00e0 v\u00e9rifier que le suivi n&#8217;est plus actif et nous contacter pour la suppression du compte<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1678874919062-a638641f-2432\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1678874919062-a638641f-2432\" aria-expanded=\"true\" aria-controls=\"collapse1678874919062-a638641f-2432\" ><span class=\"font-weight-bold text-heading-default\" >Le b\u00e9n\u00e9ficiaire voit un message d'erreur lorsqu'il se connecte, que faire ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1678874919062-a638641f-2432\" class=\"collapse  \" aria-labelledby=\"heading1678874919062-a638641f-2432\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div data-virtualparent=\"true\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"dc1196fe43be4cf8bfe315f5efc316dd\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"dc1196fe43be4cf8bfe315f5efc316dd\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\">La plupart des messages d\u2019erreur sont autoportants et leurs explications permettent aux b\u00e9n\u00e9ficiaires de corriger le probl\u00e8me par eux-m\u00eames. Cependant, trois messages d\u2019erreur n\u00e9cessitent que vous nous contactiez pour leur r\u00e9solution.<\/div>\n<\/div>\n<div dir=\"auto\">A.<\/div>\n<div dir=\"auto\">\n<div class=\"wp-block-image\"><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2024\/07\/Capture-decran-2024-07-26-a-08.11.39.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wpa-warning wpa-image-missing-alt alignnone size-full wp-image-15293\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2024\/07\/Capture-decran-2024-07-26-a-08.11.39.png\" alt=\"\" width=\"528\" height=\"280\" data-warning=\"Missing alt text\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2024\/07\/Capture-decran-2024-07-26-a-08.11.39.png 528w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2024\/07\/Capture-decran-2024-07-26-a-08.11.39-300x159.png 300w\" sizes=\"(max-width: 528px) 100vw, 528px\" \/><\/a><\/div>\n<\/div>\n<div>\n<p>Afin de poursuivre les investigations nous invitons votre b\u00e9n\u00e9ficiaire \u00e0 effectuer les \u00e9tapes suivantes :<\/p>\n<p>1. Ouvrir l\u2019application<\/p>\n<p>2. Appuyer deux fois sur le message d\u2019erreur rouge<\/p>\n<p>3 Effectuer une capture \u00e9cran du code erreur qui va se pr\u00e9senter.<\/p>\n<p>Vous pouvez nous la transmettre\u00a0 via le\u00a0<a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/formuler-une-demande\/\"><strong>formulaire d\u2019assistance<\/strong><\/a><\/p>\n<p>B. et C.<\/p>\n<div class=\"wp-block-image\">\n<p><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wpa-warning wpa-image-missing-alt alignnone size-large wp-image-15294\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25-1024x575.png\" alt=\"\" width=\"640\" height=\"359\" data-warning=\"Missing alt text\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25-1024x575.png 1024w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25-300x168.png 300w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25-768x431.png 768w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25-1536x862.png 1536w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25.png 1764w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<div class=\"wp-block-image\"><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2024\/07\/Capture-decran-2024-07-26-a-08.40.48.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wpa-warning wpa-image-missing-alt alignnone size-full wp-image-15295\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2024\/07\/Capture-decran-2024-07-26-a-08.40.48.png\" alt=\"\" width=\"328\" height=\"300\" data-warning=\"Missing alt text\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2024\/07\/Capture-decran-2024-07-26-a-08.40.48.png 328w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-content\/uploads\/sites\/3\/2024\/07\/Capture-decran-2024-07-26-a-08.40.48-300x274.png 300w\" sizes=\"(max-width: 328px) 100vw, 328px\" \/><\/a><\/div>\n<div>Veuillez nous contacter via le\u00a0<a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/formuler-une-demande\/\">formulaire d\u2019assistance\u00a0<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1666770006354-9093138f-46b5\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1666770006354-9093138f-46b5\" data-icon=\"\" data-title=\"R\u00e9affectation\" aria-labelledby=\"pix-tab-1666770006354-9093138f-46b5\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670391369\" id=\"accordion-1666770350934-ee290940-cbfa\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666770350937-87ee3180-f24c\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666770350937-87ee3180-f24c\" aria-expanded=\"true\" aria-controls=\"collapse1666770350937-87ee3180-f24c\" ><span class=\"font-weight-bold text-heading-default\" >\u00c0 quoi sert le module de r\u00e9affectation?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666770350937-87ee3180-f24c\" class=\"collapse  \" aria-labelledby=\"heading1666770350937-87ee3180-f24c\">\n             <div class=\"card-body\">\n                 [vc_column_text]Le module de r\u00e9affectation permet de <strong>transf\u00e9rer le dossier d&#8217;un b\u00e9n\u00e9ficiaire d&#8217;un portefeuille vers un autre portefeuille<\/strong> de fa\u00e7on permanente ou temporaire.<\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/sajSCmP04Ys\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671705029144-1cd23626-b316\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671705029144-1cd23626-b316\" aria-expanded=\"true\" aria-controls=\"collapse1671705029144-1cd23626-b316\" ><span class=\"font-weight-bold text-heading-default\" >Comment obtenir le module de r\u00e9affectation ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671705029144-1cd23626-b316\" class=\"collapse  \" aria-labelledby=\"heading1671705029144-1cd23626-b316\">\n             <div class=\"card-body\">\n                 [vc_column_text]Un superviseur (par exemple responsable d&#8217;\u00e9quipe) peut demander l&#8217;ajout du module de r\u00e9affectation<strong> via le formulaire<\/strong> se trouvant sur la page <span style=\"text-decoration: underline;\"><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/formuler-une-demande\/\" target=\"_blank\" rel=\"noopener\">Formuler une demande<\/a><\/span>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1754506182084-a2d2507e-86a8\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1754506182084-a2d2507e-86a8\" aria-expanded=\"true\" aria-controls=\"collapse1754506182084-a2d2507e-86a8\" ><span class=\"font-weight-bold text-heading-default\" >Est-il possible de transf\u00e9rer le portefeuille d\u2019un conseiller vers un autre conseiller d\u2019une modalit\u00e9 diff\u00e9rente ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1754506182084-a2d2507e-86a8\" class=\"collapse  \" aria-labelledby=\"heading1754506182084-a2d2507e-86a8\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<p data-start=\"314\" data-end=\"516\">Non, la r\u00e9affectation n\u2019est possible qu\u2019entre conseillers relevant <strong data-start=\"381\" data-end=\"421\">de la m\u00eame modalit\u00e9 d\u2019accompagnement dans l&#8217;application<\/strong> (par exemple : un conseiller connect\u00e9 en tant que conseiller AIJ ne peut pas r\u00e9cup\u00e9rer les b\u00e9n\u00e9ficiaires d\u2019un conseiller connect\u00e9 sur l&#8217;application du CEJ ou d&#8217;un conseiller connect\u00e9 sur pass emploi en tant que conseiller en accompagnement intensif).<\/p>\n<p data-start=\"518\" data-end=\"851\">\ud83d\udc49 Si un conseiller ne peut pas r\u00e9affecter son portefeuille car aucun coll\u00e8gue ne peut se connecter dans la m\u00eame modalit\u00e9 que lui pour\u00a0 son portefeuille, nous lui recommandons de <strong data-start=\"641\" data-end=\"676\">param\u00e9trer un message important<\/strong> (3 points dans la messagerie) indiquant ses <strong data-start=\"722\" data-end=\"741\">dates d\u2019absence<\/strong> et <strong data-start=\"745\" data-end=\"850\">invitant les b\u00e9n\u00e9ficiaires \u00e0\u00a0 \u00e0 envoyer un mail pendant cette p\u00e9riode.<\/strong><\/p>\n<p data-start=\"518\" data-end=\"851\">Une \u00e9volution concernant les transferts entre modalit\u00e9 est en cours d&#8217;\u00e9tude.<\/p>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671705385910-75872c81-8ec9\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671705385910-75872c81-8ec9\" aria-expanded=\"true\" aria-controls=\"collapse1671705385910-75872c81-8ec9\" ><span class=\"font-weight-bold text-heading-default\" >Je suis responsable d'\u00e9quipe, puis-je obtenir le module pour g\u00e9rer toutes les modalit\u00e9s de mon agence ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671705385910-75872c81-8ec9\" class=\"collapse  \" aria-labelledby=\"heading1671705385910-75872c81-8ec9\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<p data-start=\"209\" data-end=\"384\">Oui, les responsables peuvent demander l\u2019acc\u00e8s au module de r\u00e9affectationvia le formulaire se trouvant sur la page <a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/formuler-une-demande\/\" target=\"_blank\" rel=\"noopener\">Formuler une demande<\/a>. Une fois activ\u00e9, ils peuvent visualiser <strong data-start=\"324\" data-end=\"365\">toutes les modalit\u00e9s d\u2019accompagnement<\/strong> de leur structure.<\/p>\n<p data-start=\"386\" data-end=\"565\">Cependant, la r\u00e9affectation reste <strong data-start=\"423\" data-end=\"468\">limit\u00e9e \u00e0 une m\u00eame modalit\u00e9<\/strong> : par exemple, un responsable pourra r\u00e9affecter le portefeuille d&#8217;un conseiller CEJ qu\u2019\u00e0 un autre conseiller connect\u00e9 \u00e0 l&#8217;application du CEJ.<\/p>\n<p>&nbsp;[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1689156691877-6413833d-f261\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1689156691877-6413833d-f261\" aria-expanded=\"true\" aria-controls=\"collapse1689156691877-6413833d-f261\" ><span class=\"font-weight-bold text-heading-default\" >Je ne vois pas le nom d'un conseiller dans la liste d\u00e9roulante, que faire ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1689156691877-6413833d-f261\" class=\"collapse  \" aria-labelledby=\"heading1689156691877-6413833d-f261\">\n             <div class=\"card-body\">\n                 [vc_column_text]Avant tout, sachez que vous avez tout de m\u00eame la possibilit\u00e9 de<strong> trouver le portefeuille d&#8217;un conseiller qui n&#8217;appara\u00eet pas dans la liste d\u00e9roulante en tapant son adresse mail dans le module de r\u00e9affectation<\/strong> \u00e0 la place de son nom et pr\u00e9nom.<\/p>\n<p>Vous ne voyez pas un conseiller dans la liste d\u00e9roulante car ce dernier ne fait pas partie de la m\u00eame agence que la v\u00f4tre ou n&#8217;a pas renseign\u00e9 son agence.<\/p>\n<ul>\n<li>Si son agence est diff\u00e9rente mais qu&#8217;elle ne devrait pas : envoyez nous un mail avec son adresse mail et sa nouvelle agence pour que nous puissions faire la modification :<a href=\"mailto:support@pass-emploi.beta.gouv.fr\"><strong>support@pass-emploi.beta.gouv.fr<\/strong><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>S&#8217;il n&#8217;a pas d&#8217;agence dans son profil : nous l&#8217;invitons \u00e0 se d\u00e9connecter (bouton d\u00e9connexion en bas \u00e0 gauche dans le menu)\u00a0 et se reconnecter afin de voir une pop up appara\u00eetre qui lui permettra de compl\u00e9ter son agence.<\/li>\n<\/ul>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671705388463-991f0ef0-db0d\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671705388463-991f0ef0-db0d\" aria-expanded=\"true\" aria-controls=\"collapse1671705388463-991f0ef0-db0d\" ><span class=\"font-weight-bold text-heading-default\" >Pourquoi un conseiller est-il introuvable dans le module de r\u00e9affectation ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671705388463-991f0ef0-db0d\" class=\"collapse  \" aria-labelledby=\"heading1671705388463-991f0ef0-db0d\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<blockquote><p>Il se peut que vous obteniez le message &#8221; aucun conseiller ne correspond &#8221; apr\u00e8s avoir entr\u00e9 l&#8217;adresse mail d&#8217;un conseiller dans le module pour cette raison :<\/p><\/blockquote>\n<ul>\n<li>Le conseiller ne s&#8217;est jamais connect\u00e9 dans l&#8217;application du CEJ et n&#8217;est donc pas r\u00e9pertori\u00e9 dans notre base de donn\u00e9e. <strong>Il doit donc effectuer une premi\u00e8re connexion.<\/strong><\/li>\n<\/ul>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671705032758-731e067d-b31a\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671705032758-731e067d-b31a\" aria-expanded=\"true\" aria-controls=\"collapse1671705032758-731e067d-b31a\" ><span class=\"font-weight-bold text-heading-default\" >A quelles informations le nouveau conseiller a t-il acc\u00e8s lors du transfert d'un dossier ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671705032758-731e067d-b31a\" class=\"collapse  \" aria-labelledby=\"heading1671705032758-731e067d-b31a\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div data-virtualparent=\"true\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"ae3c0ebd288246a383842cd852b8e37a\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"ae3c0ebd288246a383842cd852b8e37a\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"d4446e2d7fc54a69b12097fe0fa60262\">Lors du transfert d&#8217;un jeune au portefeuille d&#8217;un autre conseiller, <strong>l&#8217;ensemble des \u00e9l\u00e9ments n\u00e9cessaires au suivi sont transf\u00e9r\u00e9s<\/strong>.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-virtualparent=\"true\" data-slate-fragment=\"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\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"114de9d2199a4c8bb585f8b821906879\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"114de9d2199a4c8bb585f8b821906879\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"3463bca6c4234f0c85196a2e91c7e003\">Le nouveau conseiller verra toutes les d\u00e9marches, \u00e9v\u00e8nements et messages du jeune, y compris ceux qui ont \u00e9t\u00e9 cr\u00e9\u00e9s avec l\u2019ancien conseiller.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671705031066-10eae735-8d74\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671705031066-10eae735-8d74\" aria-expanded=\"true\" aria-controls=\"collapse1671705031066-10eae735-8d74\" ><span class=\"font-weight-bold text-heading-default\" >Peut-on acc\u00e9der \u00e0 la messagerie d'un conseiller absent via le module de r\u00e9affectation ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671705031066-10eae735-8d74\" class=\"collapse  \" aria-labelledby=\"heading1671705031066-10eae735-8d74\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div data-virtualparent=\"true\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"48d1e8a75bcd4636a9b330664b5e11e9\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"48d1e8a75bcd4636a9b330664b5e11e9\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"b2636e508c0a4aaf80c73ceeafc8dd83\">Le module de r\u00e9affectation, en lui m\u00eame, ne permet pas d&#8217;avoir une visibilit\u00e9 sur le contenu de la messagerie des autres conseillers. Le module de r\u00e9affectation a pour seul objectif le transfert d\u2019un jeune d\u2019un portefeuille \u00e0 un autre. <strong>Seul le nouveau conseiller en charge du suivi du jeune aura la possibilit\u00e9 de voir les anciens messages \u00e9chang\u00e9s, une fois son dossier r\u00e9affect\u00e9.<\/strong><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-virtualparent=\"true\" data-slate-fragment=\"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\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"782102a47a44441695d31d69bed70eba\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"782102a47a44441695d31d69bed70eba\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1671727189115-b3267a88-b656\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1671727189115-b3267a88-b656\" data-icon=\"\" data-title=\"Messagerie\" aria-labelledby=\"pix-tab-1671727189115-b3267a88-b656\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670426159\" id=\"accordion-1671727189115-792a872e-1de9\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671727189116-025f882b-4b00\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671727189116-025f882b-4b00\" aria-expanded=\"true\" aria-controls=\"collapse1671727189116-025f882b-4b00\" ><span class=\"font-weight-bold text-heading-default\" >Suis-je notifi\u00e9 qu'un message m'a \u00e9t\u00e9 envoy\u00e9 lorsque je ne suis pas connect\u00e9 ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671727189116-025f882b-4b00\" class=\"collapse  \" aria-labelledby=\"heading1671727189116-025f882b-4b00\">\n             <div class=\"card-body\">\n                 [vc_column_text]<span data-slate-fragment=\"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\">Un email est envoy\u00e9 au conseiller toutes les 24 heures avec le r\u00e9capitulatif des messages non lus sur le tchat.<\/span><\/p>\n<p><span data-offset-key=\"85f9cb03b05b4122b4f05d5659a1dbbf:0\">Si vous ne recevez pas ce mail quotidien, nous vous invitons \u00e0\u00a0<\/span><strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"85f9cb03b05b4122b4f05d5659a1dbbf:1\" data-slate-fragment=\"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\">v\u00e9rifier vos courriers ind\u00e9sirables.<\/strong>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671729405549-902ad99d-2557\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671729405549-902ad99d-2557\" aria-expanded=\"true\" aria-controls=\"collapse1671729405549-902ad99d-2557\" ><span class=\"font-weight-bold text-heading-default\" >Comment puis-je acc\u00e9der \u00e0 la messagerie via mon t\u00e9l\u00e9phone portable ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671729405549-902ad99d-2557\" class=\"collapse  \" aria-labelledby=\"heading1671729405549-902ad99d-2557\">\n             <div class=\"card-body\">\n                 [vc_column_text]Pour acc\u00e9der \u00e0 la messagerie depuis un t\u00e9l\u00e9phone portable, il vous suffit de vous connecter depuis votre t\u00e9l\u00e9phone \u00e0 l&#8217;adresse de connexion de votre espace conseiller :<a href=\"https:\/\/web.pass-emploi.beta.gouv.fr\/login\"> https:\/\/web.pass-emploi.beta.gouv.fr\/login\u00a0<\/a><\/p>\n<p>Vous pouvez \u00e9galement y acc\u00e9der en flashant ce QR Code:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-13871 aligncenter\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2022\/12\/qr-code-espace-conseiller-298x300.png\" alt=\"\" width=\"298\" height=\"300\" \/>En appuyant sur \u201c cr\u00e9er un raccourci \u201d\u00a0 lors de votre connexion, acc\u00e9dez au mode d&#8217;emploi pour cr\u00e9er un raccourci. Il apparaitra sur votre \u00e9cran d&#8217;accueil \u00e0 c\u00f4t\u00e9 de vos autres applications.<\/p>\n<p>Vous pourrez ainsi retrouvez facilement l&#8217;ensemble des conversations avec vos b\u00e9n\u00e9ficiaires.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671729407626-b3ae1267-e35b\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671729407626-b3ae1267-e35b\" aria-expanded=\"true\" aria-controls=\"collapse1671729407626-b3ae1267-e35b\" ><span class=\"font-weight-bold text-heading-default\" >Est-il possible d'envoyer des pi\u00e8ces jointes dans la messagerie ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671729407626-b3ae1267-e35b\" class=\"collapse  \" aria-labelledby=\"heading1671729407626-b3ae1267-e35b\">\n             <div class=\"card-body\">\n                 [vc_column_text]Oui, c&#8217;est tout \u00e0 fait possible. Le conseiller peut cliquer sur le symbole trombone pour ajouter une pi\u00e8ce jointe \u00e0 son message. Cette fonctionnalit\u00e9 est \u00e9galement disponible pour les messages multi-destinataires.<\/p>\n<p>Il est \u00e0 noter que <strong>les jeunes ne peuvent pas envoyer de pi\u00e8ces jointes<\/strong> \u00e0 leur conseiller pour des raisons de RGPD.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1671727199711-cc9c4786-b921\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1671727199711-cc9c4786-b921\" data-icon=\"\" data-title=\"D\u00e9marches\" aria-labelledby=\"pix-tab-1671727199711-cc9c4786-b921\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670444944\" id=\"accordion-1671727199711-76784fe3-98e1\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671777914515-4ab2ba04-033b\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671777914515-4ab2ba04-033b\" aria-expanded=\"true\" aria-controls=\"collapse1671777914515-4ab2ba04-033b\" ><span class=\"font-weight-bold text-heading-default\" >Les jeunes peuvent-ils cr\u00e9er des d\u00e9marches via leur application mobile ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671777914515-4ab2ba04-033b\" class=\"collapse  \" aria-labelledby=\"heading1671777914515-4ab2ba04-033b\">\n             <div class=\"card-body\">\n                 [vc_column_text]Oui, tout \u00e0 fait. Les jeunes peuvent\u00a0<strong>cr\u00e9er des d\u00e9marches personnelles ou des d\u00e9marches pr\u00e9enregistr\u00e9es<\/strong>\u00a0(en les recherchant par mots clefs).[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671777907373-1a51a4c5-ee06\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671777907373-1a51a4c5-ee06\" aria-expanded=\"true\" aria-controls=\"collapse1671777907373-1a51a4c5-ee06\" ><span class=\"font-weight-bold text-heading-default\" >Les d\u00e9marches cr\u00e9\u00e9es ou modifi\u00e9es, sont-elles synchronis\u00e9es avec les outils m\u00e9tiers France Travail ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671777907373-1a51a4c5-ee06\" class=\"collapse  \" aria-labelledby=\"heading1671777907373-1a51a4c5-ee06\">\n             <div class=\"card-body\">\n                 [vc_column_text]Les d\u00e9marches sont synchronis\u00e9es avec ODD (outil d&#8217;organisation des d\u00e9marches) et SIA (Suivi d&#8217;intensit\u00e9 de l&#8217;Activit\u00e9). Vous verrez donc dans l&#8217;ODD les d\u00e9marches saisies par le b\u00e9n\u00e9ficiaire sur son application mobile et il pourra\u00a0 \u00e9galement voir les d\u00e9marches que vous avez cr\u00e9\u00e9es.<\/p>\n<p>Si vous constatez que les d\u00e9marches de vos b\u00e9n\u00e9ficiaires ne remontent pas dans vos outils m\u00e9tier, nous vous invitons \u00e0 contacter l&#8217;\u00e9quipe support France Travail via une fiche Cezam.<\/p>\n<p>&nbsp;[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1672752169828-2166c66d-a83a\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1672752169828-2166c66d-a83a\" aria-expanded=\"true\" aria-controls=\"collapse1672752169828-2166c66d-a83a\" ><span class=\"font-weight-bold text-heading-default\" >Qui peut modifier le statut des d\u00e9marches sur l'application du Contrat d'Engagement Jeune?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1672752169828-2166c66d-a83a\" class=\"collapse  \" aria-labelledby=\"heading1672752169828-2166c66d-a83a\">\n             <div class=\"card-body\">\n                 [vc_column_text]<strong>Le jeune comme le conseiller<\/strong> peuvent modifier le statut des d\u00e9marches.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1672760246333-41516b5d-b650\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1672760246333-41516b5d-b650\" data-icon=\"\" data-title=\"Offres\" aria-labelledby=\"pix-tab-1672760246333-41516b5d-b650\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670444944\" id=\"accordion-1672760246334-a90a9568-0b5d\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1672760246335-71f4c7f4-566f\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1672760246335-71f4c7f4-566f\" aria-expanded=\"true\" aria-controls=\"collapse1672760246335-71f4c7f4-566f\" ><span class=\"font-weight-bold text-heading-default\" >D'o\u00f9 proviennent les offres d'emploi que peuvent consulter les jeunes dans leur application ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1672760246335-71f4c7f4-566f\" class=\"collapse  \" aria-labelledby=\"heading1672760246335-71f4c7f4-566f\">\n             <div class=\"card-body\">\n                 [vc_column_text]Les offres disponibles actuellement sur l\u2019application du Contrat d\u2019Engagement Jeune sont les offres propos\u00e9es sur FranceTravail.fr.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1672760246335-036bdc4d-a1fc\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1672760246335-036bdc4d-a1fc\" aria-expanded=\"true\" aria-controls=\"collapse1672760246335-036bdc4d-a1fc\" ><span class=\"font-weight-bold text-heading-default\" >Le conseiller peut-il voir \u00e0 quelle offre le jeune a postul\u00e9 ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1672760246335-036bdc4d-a1fc\" class=\"collapse  \" aria-labelledby=\"heading1672760246335-036bdc4d-a1fc\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<p data-start=\"189\" data-end=\"351\">Lorsqu\u2019un b\u00e9n\u00e9ficiaire appuie sur\u00a0<strong data-start=\"223\" data-end=\"237\">\u201cPostuler\u201d<\/strong>\u00a0dans l\u2019application mobile, il est automatiquement redirig\u00e9 vers le\u00a0<strong data-start=\"305\" data-end=\"321\">site externe<\/strong>\u00a0qui h\u00e9berge l\u2019offre d\u2019emploi.<\/p>\n<p data-start=\"353\" data-end=\"456\">\u00c0 son retour sur l\u2019application, une\u00a0<strong data-start=\"389\" data-end=\"408\">fen\u00eatre s\u2019ouvre<\/strong>\u00a0pour lui demander s\u2019il a effectivement postul\u00e9.<\/p>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1672760246336-8fe123d8-2c64\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1672760246336-8fe123d8-2c64\" aria-expanded=\"true\" aria-controls=\"collapse1672760246336-8fe123d8-2c64\" ><span class=\"font-weight-bold text-heading-default\" >D'o\u00f9 proviennent les immersions propos\u00e9es au jeune ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1672760246336-8fe123d8-2c64\" class=\"collapse  \" aria-labelledby=\"heading1672760246336-8fe123d8-2c64\">\n             <div class=\"card-body\">\n                 [vc_column_text]les jeunes ont la possibilit\u00e9 de rechercher des offres d&#8217;immersion en entreprise collect\u00e9es par la start-up d&#8217;\u00c9tat <strong>Immersion facilit\u00e9e.<\/strong>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1672761437371-866f8474-034f\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1672761437371-866f8474-034f\" aria-expanded=\"true\" aria-controls=\"collapse1672761437371-866f8474-034f\" ><span class=\"font-weight-bold text-heading-default\" >Puis-je partager une offre au jeune via l'application du CEJ ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1672761437371-866f8474-034f\" class=\"collapse  \" aria-labelledby=\"heading1672761437371-866f8474-034f\">\n             <div class=\"card-body\">\n                 [vc_column_text]Comme indiqu\u00e9 dans le pas \u00e0 pas ci-dessous, il vous est possible de partager des offres d&#8217;emploi, d&#8217;alternance, d&#8217;immersion et de service civique \u00e0 vos b\u00e9n\u00e9ficiaires.<br \/>\n<iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/k7N2rhtQ0WA\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column][vc_column_text]<\/p>\n<h5 style=\"text-align: center;\">Une autre question ? utilisez la barre de recherche ou contactez-nous via la page<span style=\"text-decoration: underline;\"><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/formuler-une-demande\/\"> &#8220;Formuler une demande&#8221;<\/a><\/span><\/h5>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column]<form class=\"pix-small-search pix-ajax-search-container position-relative bg-white shadow-sm rounded-lg pix-small-search  pix-search-div w-100\"    method=\"get\" action=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/\">\n                <div class=\"input-group input-group-lg2 \">\n                    <input type=\"text\" class=\"form-control pix-ajax-search form-control-lg shadow-0 font-weight-bold text-body-default\" name=\"s\" autocomplete=\"off\" placeholder=\"Recherchez sur le site\" aria-label=\"Recherchez\" data-search-link=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-admin\/admin-ajax.php?action=pix_ajax_searcht&nonce=67bc73189f\">\n                    <div class=\"input-group-append\">\n                        <button class=\"btn btn-lg2 btn-white m-0 text-body-default\" type=\"submit\">\n<svg width=\"18px\" height=\"18px\" viewBox=\"0 0 18 18\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n\n    <title>Recherchez<\/title>\n\n    <g id=\"Blog\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n        <g id=\"blog-with-sidebar\" transform=\"translate(-1217.000000, -831.000000)\" fill=\"#BBBBBB\" fill-rule=\"nonzero\">\n            <g id=\"Search\" transform=\"translate(905.000000, 765.000000)\">\n                <g id=\"search\" transform=\"translate(312.000000, 66.000000)\">\n                    <path d=\"M17.784,16.776 L12.168,11.124 C13.104,9.972 13.68,8.46 13.68,6.84 C13.68,3.06 10.62,0 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&#8220;Formuler&#8230;","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-13650","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-json\/wp\/v2\/pages\/13650"}],"collection":[{"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-json\/wp\/v2\/comments?post=13650"}],"version-history":[{"count":26,"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-json\/wp\/v2\/pages\/13650\/revisions"}],"predecessor-version":[{"id":15430,"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-json\/wp\/v2\/pages\/13650\/revisions\/15430"}],"wp:attachment":[{"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-pe\/wp-json\/wp\/v2\/media?parent=13650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}