{"id":13641,"date":"2022-10-26T12:04:05","date_gmt":"2022-10-26T10:04:05","guid":{"rendered":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/?page_id=13641"},"modified":"2026-01-30T10:20:55","modified_gmt":"2026-01-30T09:20:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/faq\/","title":{"rendered":"Foire Aux Questions"},"content":{"rendered":"<p>[vc_section pix_over_visibility=&#8221;&#8221; responsive_css=&#8221;{&#8220;pix_res_sm_pt&#8220;:&#8220;20&#8220;,&#8220;pix_res_sm_pr&#8220;:&#8220;20&#8220;,&#8220;pix_res_sm_pb&#8220;:&#8220;20&#8220;,&#8220;pix_res_sm_pl&#8220;:&#8220;20&#8220;,&#8220;pix_res_md_pt&#8220;:&#8220;30&#8220;,&#8220;pix_res_md_pr&#8220;:&#8220;30&#8220;,&#8220;pix_res_md_pb&#8220;:&#8220;03&#8220;,&#8220;pix_res_md_pl&#8220;:&#8220;30&#8220;}&#8221; css=&#8221;.vc_custom_1702999531490{margin-bottom: 80px !important;padding-top: 80px !important;padding-right: 80px !important;padding-bottom: 80px !important;padding-left: 80px !important;border-radius: 10px !important;}&#8221;][vc_row pix_particles_check=&#8221;&#8221;][vc_column]<div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2 \" id=\"accordion-1666770239048-dab1ae68-8b73\"><\/div><div id=\"pix-el-1666716694826-152b836a-998b\" class=\"\"><div class=\"row pix-waiting pix_tabs_container\"><div class=\"col-12 col-md-4 d-inline-block\"><div class=\"\" style=\"top:110px;\"><div class=\"text-left\"><h5 class=\"pix-badge-element d-inline-block mr-1 \"  ><span class=\"badge font-weight-normal bg-primary-light   \" style=\" \"><span class=\"text-primary\" style=\"\">Foire Aux Questions<\/span><\/span><\/h5><\/div><div class=\"nav pix_tabs_btns text-left flex-column nav-pills pix-pills-1 \" data-anim-type=\"\" data-anim-delay=\"0\" role=\"tablist\" id=\"v-pills-tab\"  aria-orientation=\"vertical\" style=\"padding-top:20px;\"><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1666716694830-7ed65319-a59e\" id=\"pix-tab-btn-1666716694830-7ed65319-a59e\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1666716694830-7ed65319-a59e\"  aria-controls=\"pix-tab-1666716694830-7ed65319-a59e\" aria-selected=\"true\">Questions les plus fr\u00e9quentes<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1666716694830-63ecf0e4-28c6\" id=\"pix-tab-btn-1666716694830-63ecf0e4-28c6\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1666716694830-63ecf0e4-28c6\"  aria-controls=\"pix-tab-1666716694830-63ecf0e4-28c6\" aria-selected=\"true\">Premiers pas sur l'outil<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1671704924092-c9802b1d-0702\" id=\"pix-tab-btn-1671704924092-c9802b1d-0702\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1671704924092-c9802b1d-0702\"  aria-controls=\"pix-tab-1671704924092-c9802b1d-0702\" aria-selected=\"true\">Gestion de profil<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1666716845383-82796676-8f92\" id=\"pix-tab-btn-1666716845383-82796676-8f92\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1666716845383-82796676-8f92\"  aria-controls=\"pix-tab-1666716845383-82796676-8f92\" aria-selected=\"true\">Gestion de portefeuille<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1666770003298-91596133-879a\" id=\"pix-tab-btn-1666770003298-91596133-879a\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1666770003298-91596133-879a\"  aria-controls=\"pix-tab-1666770003298-91596133-879a\" aria-selected=\"true\">Connexion au compte jeune<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1666770006354-9093138f-46b5\" id=\"pix-tab-btn-1666770006354-9093138f-46b5\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1666770006354-9093138f-46b5\"  aria-controls=\"pix-tab-1666770006354-9093138f-46b5\" aria-selected=\"true\">R\u00e9affectation<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1666770008964-1b567274-e625\" id=\"pix-tab-btn-1666770008964-1b567274-e625\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1666770008964-1b567274-e625\"  aria-controls=\"pix-tab-1666770008964-1b567274-e625\" aria-selected=\"true\">Agenda<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1671727189115-b3267a88-b656\" id=\"pix-tab-btn-1671727189115-b3267a88-b656\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1671727189115-b3267a88-b656\"  aria-controls=\"pix-tab-1671727189115-b3267a88-b656\" aria-selected=\"true\">Messagerie<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1671727199711-cc9c4786-b921\" id=\"pix-tab-btn-1671727199711-cc9c4786-b921\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1671727199711-cc9c4786-b921\"  aria-controls=\"pix-tab-1671727199711-cc9c4786-b921\" aria-selected=\"true\">Actions<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1672820539620-e1757e5c-97f0\" id=\"pix-tab-btn-1672820539620-e1757e5c-97f0\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1672820539620-e1757e5c-97f0\"  aria-controls=\"pix-tab-1672820539620-e1757e5c-97f0\" aria-selected=\"true\">Offres<\/a><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-8 d-inline-block\"><div class=\"pix_tabs_content \" data-anim-type=\"\" data-anim-delay=\"0\"><div class=\"tab-content \"><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1666716694830-7ed65319-a59e\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1666716694830-7ed65319-a59e\" data-icon=\"\" data-title=\"Questions les plus fr\u00e9quentes\" aria-labelledby=\"pix-tab-1666716694830-7ed65319-a59e\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670252731\" id=\"accordion-1666716764591-70a8b8bf-6ef7\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666774925805-55ec7d05-d93d\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666774925805-55ec7d05-d93d\" aria-expanded=\"true\" aria-controls=\"collapse1666774925805-55ec7d05-d93d\" ><span class=\"font-weight-bold text-heading-default\" >En cas d'absence d'un conseiller, comment transf\u00e9rer un jeune vers un autre conseiller?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666774925805-55ec7d05-d93d\" class=\"collapse  \" aria-labelledby=\"heading1666774925805-55ec7d05-d93d\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div data-virtualparent=\"true\" data-slate-fragment=\"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\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"e6feb8a22eda4f41878c1f48970ae0e1\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"e6feb8a22eda4f41878c1f48970ae0e1\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\">\n<div>Un conseiller dot\u00e9 du <strong>module de r\u00e9affectation<\/strong> est capable de transf\u00e9rer le jeune d&#8217;un portefeuille \u00e0 un autre. Pour plus d&#8217;informations sur le module de r\u00e9affectation, regardez la vid\u00e9o suivante:<\/div>\n<\/div>\n<\/div>\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"e6feb8a22eda4f41878c1f48970ae0e1\">\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/sr-5rzY9dk4\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666716764593-e8b6f7f9-c91c\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666716764593-e8b6f7f9-c91c\" aria-expanded=\"true\" aria-controls=\"collapse1666716764593-e8b6f7f9-c91c\" ><span class=\"font-weight-bold text-heading-default\" >Que faire lorsque le lien d'activation a expir\u00e9 avant que le jeune ne cr\u00e9e son compte ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666716764593-e8b6f7f9-c91c\" class=\"collapse  \" aria-labelledby=\"heading1666716764593-e8b6f7f9-c91c\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div>\n<div class=\"css-1dbjc4n r-bnwqim\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1938-196__1936-_b1430-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1l5ssaz\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1937-__1935\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"661a1d03bbf44d97bcfab31f524026cd\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"661a1d03bbf44d97bcfab31f524026cd\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"37a7f62d01b944ebbd5a466b28697b21\">Le lien d\u2019activation envoy\u00e9 par e-mail au jeune est <strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"37a7f62d01b944ebbd5a466b28697b21:1\">valide pendant 24 heures<\/strong> seulement.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div class=\"css-1dbjc4n r-bnwqim\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1938-196__1936-_b1430-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1l5ssaz\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1937-__1935\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"728ebdd9fac94e57bc9d6c9a49c7ee17\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"728ebdd9fac94e57bc9d6c9a49c7ee17\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"78300961afd84c05a5fb4219d2bdde06\">Si le lien d&#8217;activation a expir\u00e9, le ou la jeune peut :<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div class=\"css-1dbjc4n r-bnwqim\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1938-196__1936-_b1430-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1l5ssaz\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1937-__1935\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"0991506f20514ef3842c285125c1cdf2\">\n<div class=\"css-1dbjc4n r-13awgt0\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-key=\"e636bb9f69904c3080f215d00e29e3b9\">\n<ul>\n<li class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"b4f09fcbe48445589ea13b0c953ee990\">Ouvrir l\u2019application<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"css-1dbjc4n r-bnwqim\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1938-196__1936-_b1430-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1l5ssaz\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1937-__1935\">\n<div class=\"css-1dbjc4n\">\n<ul>\n<li class=\"css-4rbku5 r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-iphfwy r-1h8ys4a r-1yzf0co r-bnwqim r-417010\" data-key=\"9dbbfd735c90468abc86f52cce421e5e\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"9dbbfd735c90468abc86f52cce421e5e\">\n<div class=\"css-1dbjc4n r-13awgt0\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-key=\"c459f06da2544fcca94939a593cf4b91\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"12156a6a20874350bd2073487a643f1b\">Cliquer sur <strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"12156a6a20874350bd2073487a643f1b:1\">&#8220;Je suis suivi par un conseiller Mission Locale&#8221;<\/strong><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"css-1dbjc4n r-bnwqim\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1938-196__1936-_b1430-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1l5ssaz\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1937-__1935\">\n<div class=\"css-1dbjc4n\">\n<ul>\n<li class=\"css-4rbku5 r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-1mdbw0j r-1h8ys4a r-1yzf0co r-bnwqim r-417010\" data-key=\"a928328f68454f3f89445b4949aada55\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"a928328f68454f3f89445b4949aada55\">\n<div class=\"css-1dbjc4n r-13awgt0\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-key=\"dc2c7b5c749844f1b3b6cc549d3d203b\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"5ef36f84f18645f7abb350fa9809a5aa\">Cliquer ensuite sur <strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"5ef36f84f18645f7abb350fa9809a5aa:1\">&#8220;Mot de passe oubli\u00e9 ?&#8221;<\/strong>. <\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-slate-fragment=\"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\">\n<div class=\"css-1dbjc4n r-bnwqim\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1938-196__1936-_b1430-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1l5ssaz\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1937-__1935\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"27e63628717a425d84a272f0f7c3bb25\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"27e63628717a425d84a272f0f7c3bb25\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"b812ac2cc2ec49f38f0b8a96dc4d0964\">Cette proc\u00e9dure d\u00e9clenche l\u2019<strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"b812ac2cc2ec49f38f0b8a96dc4d0964:1\">envoi d\u2019un nouveau mail d\u2019activation <\/strong>de son compte.<\/span><\/div>\n<\/div>\n<div dir=\"auto\">Si malgr\u00e9 \u00e7a votre b\u00e9n\u00e9ficiaire ne re\u00e7oit pas le lien merci de vous rendre sur notre <a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/assistance\/\">formulaire d&#8217;assistance\u00a0 <\/a><\/div>\n<div dir=\"auto\">\u00a0et de s\u00e9lectionner les motifs suivants : Un besoin d&#8217;assistance\/Mon b\u00e9n\u00e9ficiaire rencontre des difficult\u00e9s \u00e0 se connecter \u00e0 l&#8217;application.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2 \" id=\"accordion-1666770188337-fce5466b-7369\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666770188338-12b82896-f9c7\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666770188338-12b82896-f9c7\" aria-expanded=\"true\" aria-controls=\"collapse1666770188338-12b82896-f9c7\" ><span class=\"font-weight-bold text-heading-default\" >Puis-je voir l'interface du jeune ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666770188338-12b82896-f9c7\" class=\"collapse  \" aria-labelledby=\"heading1666770188338-12b82896-f9c7\">\n             <div class=\"card-body\">\n                 [vc_column_text]En installant l&#8217;application, vous pouvez acc\u00e9dez au <strong>mode d\u00e9mo<\/strong> !<\/p>\n<p>Effectuez ces trois \u00e9tapes pour y acc\u00e9der :<\/p>\n<ul>\n<li>T\u00e9l\u00e9chargez l&#8217;application en scannant le QR code ou vous rendant sur les stores et cherchant Contrat d&#8217;engagement Jeune<\/li>\n<\/ul>\n<ul>\n<li><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-13870 aligncenter\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2022\/12\/Capture-de\u0301cran-2022-12-23-a\u0300-07.29.44.png\" alt=\"\" width=\"242\" height=\"246\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2022\/12\/Capture-de\u0301cran-2022-12-23-a\u0300-07.29.44.png 242w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2022\/12\/Capture-de\u0301cran-2022-12-23-a\u0300-07.29.44-75x75.png 75w\" sizes=\"(max-width: 242px) 100vw, 242px\" \/>Installez l&#8217;application et ouvrez-la<\/li>\n<li><strong>Cliquez trois fois sur le logo \u00abapplication du CEJ\u00bb<\/strong> sur la page d&#8217;accueil pour acc\u00e9der au mode d\u00e9mo.<\/li>\n<\/ul>\n<p>Il s&#8217;agit d&#8217;une version d\u00e9mo. Les r\u00e9sultats et interactions propos\u00e9s<br \/>\nsont purement illustratifs.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1666716694830-63ecf0e4-28c6\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1666716694830-63ecf0e4-28c6\" data-icon=\"\" data-title=\"Premiers pas sur l'outil\" aria-labelledby=\"pix-tab-1666716694830-63ecf0e4-28c6\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670285210\" id=\"accordion-1667502781357-0a77ca40-df53\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666770239051-bc044092-b9c0\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666770239051-bc044092-b9c0\" aria-expanded=\"true\" aria-controls=\"collapse1666770239051-bc044092-b9c0\" ><span class=\"font-weight-bold text-heading-default\" >O\u00f9 trouver le lien de l'application ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666770239051-bc044092-b9c0\" class=\"collapse  \" aria-labelledby=\"heading1666770239051-bc044092-b9c0\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div dir=\"auto\"><span data-key=\"ad871fc6d93e4318b42110985b35c991\">Le lien\u00a0 est le suivant: <\/span><a class=\"css-4rbku5 css-1dbjc4n r-1loqt21 r-1471scf r-1otgn73 r-1i6wzkk r-lrvibr\" href=\"https:\/\/web.pass-emploi.beta.gouv.fr\/\" data-rnw-int-class=\"link____\" data-slate-fragment=\"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\"><span data-key=\"3cd258e82c13499f9987cf5e85da1b22\" data-rnw-int-class=\"nearest_266-1760_268-1761-244__\">https:\/\/web.pass-emploi.beta.gouv.fr<\/span><\/a><\/div>\n<div dir=\"auto\"><span data-key=\"186c22318378442da156490eb9b2fa99\">Nous recommandons de le\u00a0<strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"186c22318378442da156490eb9b2fa99:1\">mettre en favori<\/strong>\u00a0afin d\u2019y acc\u00e9der facilement depuis votre navigateur.<\/span><\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1667499077368-1e57caf3-ae92\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1667499077368-1e57caf3-ae92\" aria-expanded=\"true\" aria-controls=\"collapse1667499077368-1e57caf3-ae92\" ><span class=\"font-weight-bold text-heading-default\" >O\u00f9 trouver le num\u00e9ro de dossier du jeune pour cr\u00e9er son compte ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1667499077368-1e57caf3-ae92\" class=\"collapse  \" aria-labelledby=\"heading1667499077368-1e57caf3-ae92\">\n             <div class=\"card-body\">\n                 [vc_column_text css=&#8221;.vc_custom_1667502097433{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]<\/p>\n<div data-virtualparent=\"true\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"82910bf163004766966048d763c44adf\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"82910bf163004766966048d763c44adf\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"de4aab5b6ed54be4b49a770851928753\">Le num\u00e9ro de dossier \u00e0\u00a0<strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"de4aab5b6ed54be4b49a770851928753:1\">6 chiffres<\/strong>\u00a0\u00e0 saisir pour cr\u00e9er le compte du jeune est son\u00a0<strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"de4aab5b6ed54be4b49a770851928753:3\">num\u00e9ro de dossier technique<\/strong>, et non pas le num\u00e9ro de dossier de la synth\u00e8se du jeune.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-virtualparent=\"true\" data-slate-fragment=\"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\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"15283dab07dc473e919e0b8fc7fa6d0b\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"15283dab07dc473e919e0b8fc7fa6d0b\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"7fffe9c98365475d8681fe00be35ae0d\">Vous pouvez retrouver ce num\u00e9ro de dossier technique dans<strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"7fffe9c98365475d8681fe00be35ae0d:1\">\u00a0l\u2019URL de votre i-milo<\/strong>\u00a0lorsque vous \u00eates sur la synth\u00e8se de votre jeune (voir encadr\u00e9 rouge dans l\u2019image ci-dessous).<\/span><\/div>\n<div dir=\"auto\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-65 size-large\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2022\/02\/I-MILO-Nume\u0301ro-de-dossier-1024x546.jpeg\" alt=\"\" width=\"640\" height=\"341\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2022\/02\/I-MILO-Nume\u0301ro-de-dossier-1024x546.jpeg 1024w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2022\/02\/I-MILO-Nume\u0301ro-de-dossier-300x160.jpeg 300w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2022\/02\/I-MILO-Nume\u0301ro-de-dossier-768x409.jpeg 768w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2022\/02\/I-MILO-Nume\u0301ro-de-dossier.jpeg 1280w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_column_text][\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666770239050-b95236fa-d222\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666770239050-b95236fa-d222\" aria-expanded=\"true\" aria-controls=\"collapse1666770239050-b95236fa-d222\" ><span class=\"font-weight-bold text-heading-default\" >Comment cr\u00e9er un compte jeune ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666770239050-b95236fa-d222\" class=\"collapse  \" aria-labelledby=\"heading1666770239050-b95236fa-d222\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<ol>\n<li>Sur votre espace conseiller,\u00a0<strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"6d230a2a8d334c90a4c035c939974d8d:1\">cliquer sur &#8220;Ajouter un jeune&#8221;<\/strong><\/li>\n<li>Munissez vous du\u00a0<strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"27e21b1e037041e7accf033145628adc:1\">num\u00e9ros de dossier i-milo<\/strong>\u00a0et de\u00a0<strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"27e21b1e037041e7accf033145628adc:3\">l&#8217;adresse email<\/strong>\u00a0associ\u00e9 \u00e0 ce compte et suivez la proc\u00e9dure<\/li>\n<li>Le jeune va recevoir un\u00a0<strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"b79b8183b674425fb4032cc9a8709f75:1\">lien d&#8217;activation valide envoy\u00e9 par i-milo\u00a0<\/strong>sur sa bo\u00eete email. Ce lien est valide <strong>24<\/strong><strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"b79b8183b674425fb4032cc9a8709f75:3\">\u00a0heures.<\/strong><\/li>\n<\/ol>\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"314d24cdde6848b299a92e1bcdab5856\">\n<div dir=\"auto\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div dir=\"auto\">\n<div class=\"css-1dbjc4n\">\n<ul>\n<li class=\"css-4rbku5 r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-iphfwy r-wk8lta r-1yzf0co r-bnwqim r-417010\" data-key=\"8ba2f8aef326430da367b05aaec42089\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"8ba2f8aef326430da367b05aaec42089\">\n<div class=\"css-1dbjc4n r-13awgt0\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-key=\"821930fb88d44dd9bd20641067af9492\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"4c57409e927149688582d737376ea11f\">L\u2019envoi du lien\u00a0<strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"4c57409e927149688582d737376ea11f:1\">n\u2019est pas n\u00e9cessairement instantan\u00e9<\/strong>\u00a0et peut mettre du temps \u00e0 arriver dans les bo\u00eetes des jeunes.<\/span><\/div>\n<div dir=\"auto\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"css-1dbjc4n\">\n<ul>\n<li class=\"css-4rbku5 r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-iphfwy r-1h8ys4a r-1yzf0co r-bnwqim r-417010\" data-key=\"db28e402a323498c921dff1724f7f9e0\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"db28e402a323498c921dff1724f7f9e0\">\n<div class=\"css-1dbjc4n r-13awgt0\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-key=\"a3aec0d9c7bd442d82b685668c4f788e\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"adc9911f191f419990ba00086036d741\">L&#8217;email peut parfois arriver dans\u00a0<strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"adc9911f191f419990ba00086036d741:1\">les spams du jeunes<\/strong>. Pensez \u00e0 lui demander de les v\u00e9rifier. Ils peuvent \u00e9galement rechercher dans leur bo\u00eete l\u2019\u00e9metteur de l\u2019e-mail, qui est\u00a0<\/span><span style=\"text-decoration: underline;\"><a class=\"css-4rbku5 css-1dbjc4n r-1loqt21 r-1471scf r-1otgn73 r-1i6wzkk r-lrvibr\" href=\"mailto:ne-pas-repondre@qlf.i-milo.fr\" data-rnw-int-class=\"link____\">ne-pas-repondre@qlf.i-milo.fr<\/a><\/span><\/div>\n<div dir=\"auto\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"css-1dbjc4n\" data-slate-fragment=\"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\">\n<ul>\n<li class=\"css-4rbku5 r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-1mdbw0j r-1h8ys4a r-1yzf0co r-bnwqim r-417010\" data-key=\"f9ebf738569c4ca3a323ccd9d4abe1ad\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"f9ebf738569c4ca3a323ccd9d4abe1ad\">\n<div class=\"css-1dbjc4n r-13awgt0\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-key=\"55a6d8c9bb3143edade6ad3797adbcc3\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"ecdf10ef0950412bbf56c4db5d4ecb0f\">Si le jeune ne re\u00e7oit jamais cet email, il peut en recevoir un nouveau en allant sur l\u2019application, cliquant sur &#8220;Je suis suivi par Mission locale&#8221;, et <strong>en cliquant sur &#8220;Mot de passe oubli\u00e9 ?&#8221;<\/strong>.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1671704924092-c9802b1d-0702\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1671704924092-c9802b1d-0702\" data-icon=\"\" data-title=\"Gestion de profil\" aria-labelledby=\"pix-tab-1671704924092-c9802b1d-0702\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670354768\" id=\"accordion-1671704924093-2f8b7a4b-8e61\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671727382079-def14a48-a9ac\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671727382079-def14a48-a9ac\" aria-expanded=\"true\" aria-controls=\"collapse1671727382079-def14a48-a9ac\" ><span class=\"font-weight-bold text-heading-default\" >Comment modifier mon adresse mail?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671727382079-def14a48-a9ac\" class=\"collapse  \" aria-labelledby=\"heading1671727382079-def14a48-a9ac\">\n             <div class=\"card-body\">\n                 [vc_column_text]Afin de mettre \u00e0 jour votre adresse mail, vous devez au pr\u00e9alable la <strong>modifier sur i-milo dans l&#8217;onglet &#8220;contact personnel&#8221;<\/strong>. Une fois la modification effectu\u00e9e, nous vous invitons \u00e0 vous rendre dans l&#8217;application du CEJ et vous d\u00e9connecter (onglet d\u00e9connexion en bas \u00e0 gauche). <strong>Lorsque vous vous reconnecterez, la mise \u00e0 jour sera effectu\u00e9e.<\/strong>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671704924093-3bb5e1d9-582b\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671704924093-3bb5e1d9-582b\" aria-expanded=\"true\" aria-controls=\"collapse1671704924093-3bb5e1d9-582b\" ><span class=\"font-weight-bold text-heading-default\" >Mon nom d'usage a chang\u00e9, comment puis-je le mettre \u00e0 jour ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671704924093-3bb5e1d9-582b\" class=\"collapse  \" aria-labelledby=\"heading1671704924093-3bb5e1d9-582b\">\n             <div class=\"card-body\">\n                 [vc_column_text]Afin d&#8217;effectuer votre changement de nom, merci de nous faire parvenir votre nouveau nom d&#8217;usage \u00e0 l&#8217;adresse mail suivante: <span style=\"text-decoration: underline;\"><a href=\"mailto:support@pass-emploi.beta.gouv.fr\">support@pass-emploi.beta.gouv.fr\u00a0<\/a><\/span>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671727378837-067b1496-4fcc\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671727378837-067b1496-4fcc\" aria-expanded=\"true\" aria-controls=\"collapse1671727378837-067b1496-4fcc\" ><span class=\"font-weight-bold text-heading-default\" >J'ai chang\u00e9 d'\u00e9tablissement, comment le mettre \u00e0 jour ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671727378837-067b1496-4fcc\" class=\"collapse  \" aria-labelledby=\"heading1671727378837-067b1496-4fcc\">\n             <div class=\"card-body\">\n                 [vc_column_text]Nous <strong>r\u00e9cup\u00e9rons automatiquement la structure factur\u00e9e saisie dans i-milo<\/strong>. Si vous constatez que votre \u00e9tablissement ne correspond pas dans l&#8217;application du CEJ, nous vous invitons \u00e0 vous rapprocher de votre administrateur de structure si la modification a bien \u00e9t\u00e9 faite.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1666716845383-82796676-8f92\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1666716845383-82796676-8f92\" data-icon=\"\" data-title=\"Gestion de portefeuille\" aria-labelledby=\"pix-tab-1666716845383-82796676-8f92\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670365689\" id=\"accordion-1667504242515-41c31a6c-9bec\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1667504242517-b662f49b-3c62\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1667504242517-b662f49b-3c62\" aria-expanded=\"true\" aria-controls=\"collapse1667504242517-b662f49b-3c62\" ><span class=\"font-weight-bold text-heading-default\" >Le portefeuille de jeunes d'un conseiller est-il automatiquement rapatri\u00e9 depuis i-milo vers l'application du Contrat d'Engagement Jeune?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1667504242517-b662f49b-3c62\" class=\"collapse  \" aria-labelledby=\"heading1667504242517-b662f49b-3c62\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div data-virtualparent=\"true\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"b22f03fdedf74fc5bd4b8c8e1dd79c90\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"b22f03fdedf74fc5bd4b8c8e1dd79c90\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"419d739562e8427b8411d0b16d2bd1ea\">Le portefeuille d&#8217;un conseiller n&#8217;est pas rapatri\u00e9 automatiquement sur l&#8217;application du CEJ depuis i-milo.<\/span><\/div>\n<div dir=\"auto\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-virtualparent=\"true\" data-slate-fragment=\"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\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"4a2f8eb31adb4f8988b140f4a52976e1\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"4a2f8eb31adb4f8988b140f4a52976e1\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"8a2034512f984133bc9cc7c418372a27\">\u00c0 ce jour, <strong>le compte de chaque jeune doit \u00eatre cr\u00e9\u00e9 par le conseiller<\/strong> en suivant la proc\u00e9dure d\u00e9crite dans l&#8217;onglet &#8220;Premiers pas sur l&#8217;outil&#8221;<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2 \" id=\"accordion-1666770252313-351c6a10-d67a\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1667504251117-bffced9a-7a74\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1667504251117-bffced9a-7a74\" aria-expanded=\"true\" aria-controls=\"collapse1667504251117-bffced9a-7a74\" ><span class=\"font-weight-bold text-heading-default\" >Comment supprimer le compte d'un jeune ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1667504251117-bffced9a-7a74\" class=\"collapse  \" aria-labelledby=\"heading1667504251117-bffced9a-7a74\">\n             <div class=\"card-body\">\n                 [vc_column_text css=&#8221;.vc_custom_1754320114387{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]<span data-offset-key=\"8d105c389afd4640949660de11ddb406:0\">Vous pouvez\u00a0<\/span><strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"8d105c389afd4640949660de11ddb406:1\">supprimer son compte en autonomie<\/strong><span data-offset-key=\"8d105c389afd4640949660de11ddb406:2\" data-slate-fragment=\"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\">, en cliquant sur la fiche du jeune puis sur l&#8217;ic\u00f4ne poubelle.<\/span>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1667504247974-58d2191f-9437\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1667504247974-58d2191f-9437\" aria-expanded=\"true\" aria-controls=\"collapse1667504247974-58d2191f-9437\" ><span class=\"font-weight-bold text-heading-default\" >En cas d'absence d'un conseiller, comment transf\u00e9rer un jeune vers le portefeuille d'un autre conseiller ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1667504247974-58d2191f-9437\" class=\"collapse  \" aria-labelledby=\"heading1667504247974-58d2191f-9437\">\n             <div class=\"card-body\">\n                 [vc_column_text css=&#8221;.vc_custom_1721747219334{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]<\/p>\n<div data-virtualparent=\"true\" data-slate-fragment=\"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\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"e6feb8a22eda4f41878c1f48970ae0e1\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"e6feb8a22eda4f41878c1f48970ae0e1\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\">\n<div>Un conseiller dot\u00e9 du <strong>module de r\u00e9affectation<\/strong> est capable de transf\u00e9rer le jeune d&#8217;un portefeuille \u00e0 un autre. Tous les conseillers sont d\u00e9sormais d\u00e9tenteurs du module de r\u00e9affectation.\u00a0 Pour plus d&#8217;informations sur le module de r\u00e9affectation, regardez la vid\u00e9o suivante:<\/div>\n<\/div>\n<\/div>\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"e6feb8a22eda4f41878c1f48970ae0e1\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\">\n<div><\/div>\n<\/div>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/sr-5rzY9dk4\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666770252316-c39330e0-02e5\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666770252316-c39330e0-02e5\" aria-expanded=\"true\" aria-controls=\"collapse1666770252316-c39330e0-02e5\" ><span class=\"font-weight-bold text-heading-default\" >Comment ajouter au portefeuille de son nouveau conseiller, un jeune qui a d\u00e9m\u00e9nag\u00e9 ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666770252316-c39330e0-02e5\" class=\"collapse  \" aria-labelledby=\"heading1666770252316-c39330e0-02e5\">\n             <div class=\"card-body\">\n                 [vc_column_text]<strong>En cas de d\u00e9m\u00e9nagement, le compte du b\u00e9n\u00e9ficiaire doit \u00eatre supprim\u00e9 par son pr\u00e9c\u00e9dent conseiller<\/strong>. Vous pourrez ensuite lui cr\u00e9er un nouveau compte via votre espace conseiller.<\/p>\n<p><b>V\u00e9rifier au pr\u00e9alable que le rapprochement de dossier a \u00e9t\u00e9 r\u00e9alis\u00e9 avant de cr\u00e9er le nouveau compte.<\/b>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1686126507654-6ae2abf1-57b9\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1686126507654-6ae2abf1-57b9\" aria-expanded=\"true\" aria-controls=\"collapse1686126507654-6ae2abf1-57b9\" ><span class=\"font-weight-bold text-heading-default\" >Le b\u00e9n\u00e9ficiaire a chang\u00e9 de nom et\/ou adresse mail que faire ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1686126507654-6ae2abf1-57b9\" class=\"collapse  \" aria-labelledby=\"heading1686126507654-6ae2abf1-57b9\">\n             <div class=\"card-body\">\n                 [vc_column_text]En cas de <strong>changement d&#8217;adresse mail, <\/strong>nous vous invitons \u00e0 la modifier dans i-milo et demander \u00e0 votre b\u00e9n\u00e9ficiaire de se d\u00e9connecter de l&#8217;application du CEJ. Lorsqu&#8217;il se reconnectera il devra indiquer la nouvelle adresse mail et son ancien mot de passe (en cas d&#8217;oubli de mot de passe, il a la possibilit\u00e9 d&#8217;appuyer sur mot de passe oubli\u00e9 ). La mise \u00e0 jour se fera automatiquement.<\/p>\n<p>En cas de <strong>changement de nom et\/ou pr\u00e9nom<\/strong>, nous vous invitons \u00e0 faire la modification dans i-milo et nous faire parvenir un mail \u00e0 l&#8217;adresse support : <a href=\"mailto:support@pass-emploi.beta.gouv.fr\">support@pass-emploi.beta.gouv.fr \u00a0<\/a>en nous indiquant le num\u00e9ro de dossier, l&#8217;ancien nom et le nouveau nom afin que nous demandions l&#8217;intervention de l&#8217;\u00e9quipe support i-milo.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671556082688-7fce9e55-8ec5\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671556082688-7fce9e55-8ec5\" aria-expanded=\"true\" aria-controls=\"collapse1671556082688-7fce9e55-8ec5\" ><span class=\"font-weight-bold text-heading-default\" >Puis-je voir l'interface du jeune ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671556082688-7fce9e55-8ec5\" class=\"collapse  \" aria-labelledby=\"heading1671556082688-7fce9e55-8ec5\">\n             <div class=\"card-body\">\n                 [vc_column_text]En installant l&#8217;application, vous pouvez acc\u00e9dez au <strong>mode d\u00e9mo<\/strong> !<\/p>\n<p>Effectuez ces trois \u00e9tapes pour y acc\u00e9der :<\/p>\n<ul>\n<li>T\u00e9l\u00e9chargez l&#8217;application en scannant le QR code ou vous rendant sur les stores et cherchant Contrat d&#8217;engagement Jeune<\/li>\n<\/ul>\n<ul>\n<li><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-13870 aligncenter\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2022\/12\/Capture-de\u0301cran-2022-12-23-a\u0300-07.29.44.png\" alt=\"\" width=\"242\" height=\"246\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2022\/12\/Capture-de\u0301cran-2022-12-23-a\u0300-07.29.44.png 242w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2022\/12\/Capture-de\u0301cran-2022-12-23-a\u0300-07.29.44-75x75.png 75w\" sizes=\"(max-width: 242px) 100vw, 242px\" \/>Installez l&#8217;application et ouvrez-la<\/li>\n<li><strong>Cliquez trois fois sur le logo \u00abapplication du CEJ\u00bb<\/strong> sur la page d&#8217;accueil pour acc\u00e9der au mode d\u00e9mo.<\/li>\n<\/ul>\n<p>Il s&#8217;agit d&#8217;une version d\u00e9mo. Les r\u00e9sultats et interactions propos\u00e9s<br \/>\nsont purement illustratifs[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1666770003298-91596133-879a\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1666770003298-91596133-879a\" data-icon=\"\" data-title=\"Connexion au compte jeune\" aria-labelledby=\"pix-tab-1666770003298-91596133-879a\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670376142\" id=\"accordion-1666770264846-b243f4c0-2e1c\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666770264849-8ed3e356-bff8\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666770264849-8ed3e356-bff8\" aria-expanded=\"true\" aria-controls=\"collapse1666770264849-8ed3e356-bff8\" ><span class=\"font-weight-bold text-heading-default\" >Le jeune n'a pas re\u00e7u le lien d'activation que faire ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666770264849-8ed3e356-bff8\" class=\"collapse  \" aria-labelledby=\"heading1666770264849-8ed3e356-bff8\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"8ba2f8aef326430da367b05aaec42089\">\n<div class=\"css-1dbjc4n r-13awgt0\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-key=\"821930fb88d44dd9bd20641067af9492\">\n<div dir=\"auto\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"db28e402a323498c921dff1724f7f9e0\">\n<div class=\"css-1dbjc4n r-13awgt0\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-key=\"a3aec0d9c7bd442d82b685668c4f788e\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\">\n<div>\n<div class=\"css-1dbjc4n r-bnwqim\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1938-196__1936-_b1430-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1l5ssaz\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1937-__1935\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"661a1d03bbf44d97bcfab31f524026cd\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"661a1d03bbf44d97bcfab31f524026cd\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"37a7f62d01b944ebbd5a466b28697b21\">Le lien d\u2019activation envoy\u00e9 par e-mail au jeune est <strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"37a7f62d01b944ebbd5a466b28697b21:1\">valide pendant 24 heures<\/strong> seulement.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div class=\"css-1dbjc4n r-bnwqim\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1938-196__1936-_b1430-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1l5ssaz\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1937-__1935\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"728ebdd9fac94e57bc9d6c9a49c7ee17\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"728ebdd9fac94e57bc9d6c9a49c7ee17\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"78300961afd84c05a5fb4219d2bdde06\">Si le lien n&#8217;a pas \u00e9t\u00e9 re\u00e7u, le ou la jeune peut, apr\u00e8s que vous ayez v\u00e9rifi\u00e9 qu&#8217;il n&#8217;y a pas d&#8217;erreur dans son adresse e-mail:<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div class=\"css-1dbjc4n r-bnwqim\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1938-196__1936-_b1430-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1l5ssaz\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1937-__1935\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"0991506f20514ef3842c285125c1cdf2\">\n<div class=\"css-1dbjc4n r-13awgt0\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-key=\"e636bb9f69904c3080f215d00e29e3b9\">\n<ul>\n<li class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"b4f09fcbe48445589ea13b0c953ee990\">Ouvrir l\u2019application<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"css-1dbjc4n r-bnwqim\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1938-196__1936-_b1430-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1l5ssaz\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1937-__1935\">\n<div class=\"css-1dbjc4n\">\n<ul>\n<li class=\"css-4rbku5 r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-iphfwy r-1h8ys4a r-1yzf0co r-bnwqim r-417010\" data-key=\"9dbbfd735c90468abc86f52cce421e5e\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"9dbbfd735c90468abc86f52cce421e5e\">\n<div class=\"css-1dbjc4n r-13awgt0\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-key=\"c459f06da2544fcca94939a593cf4b91\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"12156a6a20874350bd2073487a643f1b\">Cliquer sur <strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"12156a6a20874350bd2073487a643f1b:1\">&#8220;Je suis suivi par un conseiller Mission Locale&#8221;<\/strong><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"css-1dbjc4n r-bnwqim\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1938-196__1936-_b1430-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1l5ssaz\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1937-__1935\">\n<div class=\"css-1dbjc4n\">\n<ul>\n<li class=\"css-4rbku5 r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-1mdbw0j r-1h8ys4a r-1yzf0co r-bnwqim r-417010\" data-key=\"a928328f68454f3f89445b4949aada55\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"a928328f68454f3f89445b4949aada55\">\n<div class=\"css-1dbjc4n r-13awgt0\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-key=\"dc2c7b5c749844f1b3b6cc549d3d203b\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"5ef36f84f18645f7abb350fa9809a5aa\">Cliquer ensuite sur <strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"5ef36f84f18645f7abb350fa9809a5aa:1\">&#8220;Mot de passe oubli\u00e9 ?&#8221;<\/strong>. <\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-slate-fragment=\"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\">\n<div class=\"css-1dbjc4n r-bnwqim\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1938-196__1936-_b1430-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1l5ssaz\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1937-__1935\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"27e63628717a425d84a272f0f7c3bb25\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"27e63628717a425d84a272f0f7c3bb25\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"b812ac2cc2ec49f38f0b8a96dc4d0964\">Cette proc\u00e9dure d\u00e9clenche l\u2019<strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"b812ac2cc2ec49f38f0b8a96dc4d0964:1\">envoi d\u2019un nouveau mail d\u2019activation <\/strong>de son compte.<\/span><\/div>\n<\/div>\n<div dir=\"auto\">Si malgr\u00e9 \u00e7a votre b\u00e9n\u00e9ficiaire ne re\u00e7oit pas le lien merci de vous rendre sur notre <a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/assistance\/\">formulaire d&#8217;assistance\u00a0 <\/a><\/div>\n<div dir=\"auto\">\u00a0et de s\u00e9lectionner les motifs suivants : Un besoin d&#8217;assistance\/Mon b\u00e9n\u00e9ficiaire rencontre des difficult\u00e9s \u00e0 se connecter \u00e0 l&#8217;application.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1678735916430-cf4d85f6-6a2e\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1678735916430-cf4d85f6-6a2e\" aria-expanded=\"true\" aria-controls=\"collapse1678735916430-cf4d85f6-6a2e\" ><span class=\"font-weight-bold text-heading-default\" >Le jeune voit un message d'erreur lorsqu'il tente de se connecter, que faire ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1678735916430-cf4d85f6-6a2e\" class=\"collapse  \" aria-labelledby=\"heading1678735916430-cf4d85f6-6a2e\">\n             <div class=\"card-body\">\n                 [vc_column_text]La plupart des messages d&#8217;erreur sont autoportants et leurs explications permettent aux b\u00e9n\u00e9ficiaires de corriger le probl\u00e8me par eux-m\u00eames. Cependant, trois messages d&#8217;erreur n\u00e9cessitent que vous nous contactiez pour leur r\u00e9solution.<\/p>\n<p>&nbsp;<\/p>\n<p>A.<\/p>\n<p><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-26-a-08.11.39.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wpa-warning wpa-image-missing-alt alignnone size-full wp-image-16015\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-26-a-08.11.39.png\" alt=\"\" width=\"528\" height=\"280\" data-warning=\"Missing alt text\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-26-a-08.11.39.png 528w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-26-a-08.11.39-300x159.png 300w\" sizes=\"(max-width: 528px) 100vw, 528px\" \/><\/a><\/p>\n<p>Afin de poursuivre les investigations nous invitons votre b\u00e9n\u00e9ficiaire \u00e0 effectuer les \u00e9tapes suivantes :<\/p>\n<p>1. Ouvrir l&#8217;application<\/p>\n<p>2. Appuyer deux fois sur le message d&#8217;erreur rouge<\/p>\n<p>3 Effectuer une capture \u00e9cran du code erreur qui va se pr\u00e9senter.<\/p>\n<p>Vous pouvez nous la transmettre\u00a0 via le <a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/assistance\/\"><strong>formulaire d&#8217;assistance<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>B. et C.<\/p>\n<div class=\"wp-block-image\"><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wpa-warning wpa-image-missing-alt alignnone size-large wp-image-16016\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25-1024x575.png\" alt=\"\" width=\"640\" height=\"359\" data-warning=\"Missing alt text\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25-1024x575.png 1024w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25-300x168.png 300w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25-768x431.png 768w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25-1536x862.png 1536w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-26-a-08.10.25.png 1764w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/a><\/div>\n<div>\n<div class=\"wp-block-image\"><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-26-a-08.40.48.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wpa-warning wpa-image-missing-alt alignnone size-full wp-image-16017\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-26-a-08.40.48.png\" alt=\"\" width=\"328\" height=\"300\" data-warning=\"Missing alt text\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-26-a-08.40.48.png 328w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-26-a-08.40.48-300x274.png 300w\" sizes=\"(max-width: 328px) 100vw, 328px\" \/><\/a><\/div>\n<div><\/div>\n<p>Veuillez nous contacter via le <a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/assistance\/\">formulaire d&#8217;assistance\u00a0 <\/a><\/div>\n<div><\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1711712526524-2632bded-74d3\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1711712526524-2632bded-74d3\" aria-expanded=\"true\" aria-controls=\"collapse1711712526524-2632bded-74d3\" ><span class=\"font-weight-bold text-heading-default\" >Le jeune a chang\u00e9 son adresse e-mail, comment la mettre \u00e0 jour sur l'application ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1711712526524-2632bded-74d3\" class=\"collapse  \" aria-labelledby=\"heading1711712526524-2632bded-74d3\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"8ba2f8aef326430da367b05aaec42089\">\n<div class=\"css-1dbjc4n r-13awgt0\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-key=\"821930fb88d44dd9bd20641067af9492\">\n<div dir=\"auto\">Si le jeune a chang\u00e9 son adresse e-mail nous vous invitons \u00e0 la mettre \u00e0 jour sur i-milo. Une fois mis \u00e0 jour, il pourra se connecter avec sa nouvelle adresse e-mail et l&#8217;ancien mot de passe. S&#8217;il a oubli\u00e9 le mot de passe, il a la possibilit\u00e9 d&#8217;appuyer sur &#8220;mot de passe oubli\u00e9&#8221;.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1712595145676-2d8f97a6-4ff3\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1712595145676-2d8f97a6-4ff3\" aria-expanded=\"true\" aria-controls=\"collapse1712595145676-2d8f97a6-4ff3\" ><span class=\"font-weight-bold text-heading-default\" >Le jeune m'indique \u00eatre souvent d\u00e9connect\u00e9 de l'application, que faire ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1712595145676-2d8f97a6-4ff3\" class=\"collapse  \" aria-labelledby=\"heading1712595145676-2d8f97a6-4ff3\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div><b>Si un jeune ne se connecte pas r\u00e9guli\u00e8rement, pour des raisons de s\u00e9curit\u00e9 de ses donn\u00e9es, v<\/b><b>oila\u00a0la\u00a0r\u00e8gle\u00a0existante<\/b><\/div>\n<div>\n<ul>\n<li>un jeune inactif 21\u00a0jours\u00a0d&#8217;affil\u00e9s est d\u00e9connect\u00e9.<\/li>\n<li>dans tous les cas, pour des raisons de s\u00e9curit\u00e9, un jeune est d\u00e9connect\u00e9\u00a042\u00a0jours\u00a0apr\u00e8s sa connexion.<\/li>\n<\/ul>\n<div><\/div>\n<\/div>\n<div>Dans le cas o\u00f9 vos b\u00e9n\u00e9ficiaires vous remontent des cas de d\u00e9connexions intempestives plus fr\u00e9quentes, n&#8217;h\u00e9sitez pas \u00e0 nous le signaler.<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671731422202-13a8377f-252c\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671731422202-13a8377f-252c\" aria-expanded=\"true\" aria-controls=\"collapse1671731422202-13a8377f-252c\" ><span class=\"font-weight-bold text-heading-default\" >Si le jeune n'a ni t\u00e9l\u00e9phone, ni tablette, peut-il consulter son espace sur ordinateur?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671731422202-13a8377f-252c\" class=\"collapse  \" aria-labelledby=\"heading1671731422202-13a8377f-252c\">\n             <div class=\"card-body\">\n                 [vc_column_text]Les jeunes ne peuvent installer l\u2019application du CEJ sans smartphone ou tablette et ne pourront malheureusement pas utiliser l\u2019application.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671731424870-3598cf37-0d59\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671731424870-3598cf37-0d59\" aria-expanded=\"true\" aria-controls=\"collapse1671731424870-3598cf37-0d59\" ><span class=\"font-weight-bold text-heading-default\" >Le jeune d\u00e9tient un t\u00e9l\u00e9phone de la marque Huawei, peut-il installer l'application ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671731424870-3598cf37-0d59\" class=\"collapse  \" aria-labelledby=\"heading1671731424870-3598cf37-0d59\">\n             <div class=\"card-body\">\n                 [vc_column_text]L\u2019application du CEJ <strong>n\u2019est pas disponible au t\u00e9l\u00e9chargement sur le Huawei Store<\/strong>.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1666770006354-9093138f-46b5\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1666770006354-9093138f-46b5\" data-icon=\"\" data-title=\"R\u00e9affectation\" aria-labelledby=\"pix-tab-1666770006354-9093138f-46b5\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670391369\" id=\"accordion-1666770350934-ee290940-cbfa\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666770350937-87ee3180-f24c\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666770350937-87ee3180-f24c\" aria-expanded=\"true\" aria-controls=\"collapse1666770350937-87ee3180-f24c\" ><span class=\"font-weight-bold text-heading-default\" >\u00c0 quoi sert le module de r\u00e9affectation?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666770350937-87ee3180-f24c\" class=\"collapse  \" aria-labelledby=\"heading1666770350937-87ee3180-f24c\">\n             <div class=\"card-body\">\n                 [vc_column_text]Le module de r\u00e9affectation permet de <strong>transf\u00e9rer le dossier d&#8217;un b\u00e9n\u00e9ficiaire d&#8217;un portefeuille vers un autre portefeuille<\/strong> de fa\u00e7on permanente ou temporaire.<\/p>\n<p>https:\/\/www.youtube.com\/watch?v=0ihTaBpApok[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671705029144-1cd23626-b316\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671705029144-1cd23626-b316\" aria-expanded=\"true\" aria-controls=\"collapse1671705029144-1cd23626-b316\" ><span class=\"font-weight-bold text-heading-default\" >Comment obtenir le module de r\u00e9affectation ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671705029144-1cd23626-b316\" class=\"collapse  \" aria-labelledby=\"heading1671705029144-1cd23626-b316\">\n             <div class=\"card-body\">\n                 [vc_column_text]Le module de r\u00e9affectation est d\u00e9sormais accessible \u00e0 tous. Il vous suffit de vous d\u00e9connecter et vous reconnecter \u00e0 l&#8217;application du CEJ pour le voir appara\u00eetre ![\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671705385910-75872c81-8ec9\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671705385910-75872c81-8ec9\" aria-expanded=\"true\" aria-controls=\"collapse1671705385910-75872c81-8ec9\" ><span class=\"font-weight-bold text-heading-default\" >Puis-je utiliser le module de r\u00e9affectation en cas de d\u00e9m\u00e9nagement de mon b\u00e9n\u00e9ficiaire ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671705385910-75872c81-8ec9\" class=\"collapse  \" aria-labelledby=\"heading1671705385910-75872c81-8ec9\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div>\n<p>Un b\u00e9n\u00e9ficiaire <strong>ne peut pas \u00eatre transf\u00e9r\u00e9 d&#8217;une Mission Locale \u00e0 une autre via le module de r\u00e9affectation<\/strong>. Le module de r\u00e9affectation est \u00e0 utiliser en cas de changement dans une m\u00eame Mission Locale (par exemple en cas de cong\u00e9s d&#8217;un coll\u00e8gue). En cas de d\u00e9m\u00e9nagement il doit \u00eatre <strong>supprim\u00e9 de l&#8217;application par l&#8217;ancien conseiller puis recr\u00e9\u00e9 par le nouveau<\/strong> car le num\u00e9ro de dossier i-milo est\u00a0 diff\u00e9rent.<\/p>\n<\/div>\n<div>\n<p>Si vous un message d&#8217;erreur se pr\u00e9sente lorsque vous essayez de le recr\u00e9er, nous vous invitons \u00e0 nous le signaler, nous nous rapprocherons du service support i-milo.<\/p>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671705388463-991f0ef0-db0d\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671705388463-991f0ef0-db0d\" aria-expanded=\"true\" aria-controls=\"collapse1671705388463-991f0ef0-db0d\" ><span class=\"font-weight-bold text-heading-default\" >Pourquoi un conseiller est-il introuvable dans le module de r\u00e9affectation ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671705388463-991f0ef0-db0d\" class=\"collapse  \" aria-labelledby=\"heading1671705388463-991f0ef0-db0d\">\n             <div class=\"card-body\">\n                 [vc_column_text]Il se peut que vous obteniez le message &#8221; aucun conseiller ne correspond&#8221; apr\u00e8s avoir entr\u00e9 l&#8217;adresse mail d&#8217;un conseiller dans le module pour deux raisons :<\/p>\n<ul>\n<li>L&#8217;adresse mail entr\u00e9e n&#8217;est pas enregistr\u00e9e dans le profil du conseiller. Pour y rem\u00e9dier, <strong>il doit l&#8217;enregistrer dans l&#8217;onglet &#8220;contact personnel&#8221; se trouvant dans son profil i-milo<\/strong>. Apr\u00e8s avoir enregistr\u00e9 son adresse mail, il doit se rendre dans l&#8217;application du CEJ, se d\u00e9connecter et se connecter \u00e0 nouveau pour que l&#8217;information soit enregistr\u00e9e.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Le conseiller ne s&#8217;est jamais connect\u00e9 dans l&#8217;application du CEJ et n&#8217;est donc pas r\u00e9pertori\u00e9 dans notre base de donn\u00e9e. <strong>Il doit donc effectuer une premi\u00e8re connexion.<\/strong><\/li>\n<\/ul>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671705032758-731e067d-b31a\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671705032758-731e067d-b31a\" aria-expanded=\"true\" aria-controls=\"collapse1671705032758-731e067d-b31a\" ><span class=\"font-weight-bold text-heading-default\" >A quelles informations le nouveau conseiller a t-il acc\u00e8s lors du transfert d'un dossier ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671705032758-731e067d-b31a\" class=\"collapse  \" aria-labelledby=\"heading1671705032758-731e067d-b31a\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div data-virtualparent=\"true\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"ae3c0ebd288246a383842cd852b8e37a\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"ae3c0ebd288246a383842cd852b8e37a\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"d4446e2d7fc54a69b12097fe0fa60262\">Lors du transfert d&#8217;un jeune au portefeuille d&#8217;un autre conseiller, <strong>l&#8217;ensemble des \u00e9l\u00e9ments n\u00e9cessaires au suivi sont transf\u00e9r\u00e9s<\/strong>.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-virtualparent=\"true\" data-slate-fragment=\"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\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"114de9d2199a4c8bb585f8b821906879\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"114de9d2199a4c8bb585f8b821906879\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"3463bca6c4234f0c85196a2e91c7e003\">Le nouveau conseiller verra toutes les actions, \u00e9v\u00e8nements et messages du jeune, y compris ceux qui ont \u00e9t\u00e9 cr\u00e9\u00e9s avec l\u2019ancien conseiller.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671705031066-10eae735-8d74\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671705031066-10eae735-8d74\" aria-expanded=\"true\" aria-controls=\"collapse1671705031066-10eae735-8d74\" ><span class=\"font-weight-bold text-heading-default\" >Peut-on acc\u00e9der \u00e0 la messagerie d'un conseiller absent via le module de r\u00e9affectation ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671705031066-10eae735-8d74\" class=\"collapse  \" aria-labelledby=\"heading1671705031066-10eae735-8d74\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div data-virtualparent=\"true\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"48d1e8a75bcd4636a9b330664b5e11e9\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"48d1e8a75bcd4636a9b330664b5e11e9\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><span data-key=\"b2636e508c0a4aaf80c73ceeafc8dd83\">Le module de r\u00e9affectation, en lui m\u00eame, ne permet pas d&#8217;avoir une visibilit\u00e9 sur le contenu de la messagerie des autres conseillers. Le module de r\u00e9affectation a pour seul objectif le transfert d\u2019un jeune d\u2019un portefeuille \u00e0 un autre. <strong>Seul le nouveau conseiller en charge du suivi du jeune aura la possibilit\u00e9 de voir les anciens messages \u00e9chang\u00e9s, une fois son dossier r\u00e9affect\u00e9.<\/strong><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-virtualparent=\"true\" data-slate-fragment=\"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\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-18u37iz r-16y2uox r-1wbh5a2 r-1777fci\" data-rnw-media-class=\"1465-196__1463-_b1670-196\">\n<div class=\"css-1dbjc4n r-1ro0kt6 r-16y2uox r-1wbh5a2 r-1vco6b3 r-9aemit\">\n<div class=\"css-1dbjc4n\" data-rnw-media-class=\"1464-__1462\">\n<div class=\"css-1dbjc4n\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1mlwlqe r-eqz5dr r-1q142lx r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-xd6kpl r-tskmnb r-1yzf0co r-bnwqim r-417010\" data-key=\"782102a47a44441695d31d69bed70eba\">\n<div class=\"r-1oszu61 r-1xc7w19 r-1phboty r-1yadl64 r-deolkf r-6koalj r-1ro0kt6 r-eqz5dr r-16y2uox r-1wbh5a2 r-crgep1 r-ifefl9 r-bcqeeo r-t60dpp r-bnwqim r-417010\" data-block-content=\"782102a47a44441695d31d69bed70eba\">\n<div class=\"css-901oao r-1nf4jbm r-gg6oyi r-ubezar r-16dba41 r-135wba7 r-fdjqy7 r-1xnzce8\" dir=\"auto\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1666770008964-1b567274-e625\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1666770008964-1b567274-e625\" data-icon=\"\" data-title=\"Agenda\" aria-labelledby=\"pix-tab-1666770008964-1b567274-e625\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670401642\" id=\"accordion-1666770342154-3ac9a3b2-191d\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1666770342157-bbe9d350-1ccc\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1666770342157-bbe9d350-1ccc\" aria-expanded=\"true\" aria-controls=\"collapse1666770342157-bbe9d350-1ccc\" ><span class=\"font-weight-bold text-heading-default\" >Comment exporter un rendez-vous?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1666770342157-bbe9d350-1ccc\" class=\"collapse  \" aria-labelledby=\"heading1666770342157-bbe9d350-1ccc\">\n             <div class=\"card-body\">\n                 [vc_column_text]Lorsque vous cr\u00e9ez un rendez-vous via l&#8217;application du CEJ, vous avez la possibilit\u00e9 d&#8217;int\u00e9grer votre rendez-vous \u00e0 votre adresse e-mail. Cela vous permettra de recevoir un fichier au format .ics, compatible avec tous les agendas, que vous pourrez alors <strong>int\u00e9grer \u00e0 l&#8217;outil de votre choix.<\/strong>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671779981573-a93db965-4935\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671779981573-a93db965-4935\" aria-expanded=\"true\" aria-controls=\"collapse1671779981573-a93db965-4935\" ><span class=\"font-weight-bold text-heading-default\" >Le jeune peut-il s'inscrire \u00e0 un \u00e9v\u00e8nement via son application ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671779981573-a93db965-4935\" class=\"collapse  \" aria-labelledby=\"heading1671779981573-a93db965-4935\">\n             <div class=\"card-body\">\n                 [vc_column_text]<b>Le jeune peut s&#8217;inscrire en toute autonomie sur les sessions dont l&#8217;inscription en autonomie est activ\u00e9e. <\/b>S&#8217;il le fait, son nom appara\u00eetra pour tous les conseillers sur la session et son conseiller sera pr\u00e9venu via la messagerie. En revanche il ne peut pas se d\u00e9sinscrire seul, il doit contacter son conseiller.<\/p>\n<p>Vous pouvez consulter cette vid\u00e9o pour avoir plus de d\u00e9tails : https:\/\/youtu.be\/40pJWVmravA[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1684934171958-502bd06e-2149\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1684934171958-502bd06e-2149\" aria-expanded=\"true\" aria-controls=\"collapse1684934171958-502bd06e-2149\" ><span class=\"font-weight-bold text-heading-default\" >Mon b\u00e9n\u00e9ficiaire s'est connect\u00e9 mais ne voit pas les rdv et sessions auxquels il est inscrit, pourquoi  ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1684934171958-502bd06e-2149\" class=\"collapse  \" aria-labelledby=\"heading1684934171958-502bd06e-2149\">\n             <div class=\"card-body\">\n                 [vc_column_text]Si vous avez inscrit votre b\u00e9n\u00e9ficiaire a des \u00e9v\u00e8nements (rendez-vous ou session) sur i-milo, ces derniers ne peuvent pas redescendre vers l&#8217;application du CEJ si votre b\u00e9n\u00e9ficiaire n&#8217;avait pas de compte au moment de la cr\u00e9ation des \u00e9v\u00e8nements. \u00c0 date, il n&#8217;est techniquement pas possible de rapatrier les \u00e9v\u00e8nements apr\u00e8s la premi\u00e8re connexion du b\u00e9n\u00e9ficiaire. <strong>Seuls les \u00e9v\u00e8nements auxquels vous inscrirez vos b\u00e9n\u00e9ficiaires apr\u00e8s leur premi\u00e8re connexion \u00e0 l&#8217;application du CEJ pourront \u00eatre visibles sur leur application.<\/strong>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1721991615035-28d7e53f-a597\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1721991615035-28d7e53f-a597\" aria-expanded=\"true\" aria-controls=\"collapse1721991615035-28d7e53f-a597\" ><span class=\"font-weight-bold text-heading-default\" >Quels \u00e9v\u00e9nements peut voir le b\u00e9n\u00e9ficiaire dans son application ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1721991615035-28d7e53f-a597\" class=\"collapse  \" aria-labelledby=\"heading1721991615035-28d7e53f-a597\">\n             <div class=\"card-body\">\n                 [vc_column_text]Le b\u00e9n\u00e9ficiaire a acc\u00e8s :<\/p>\n<ul>\n<li>aux \u00e9v\u00e9nements cr\u00e9\u00e9s dans l&#8217;application du CEJ par vous ou vos coll\u00e8gues<\/li>\n<li>aux sessions rendues visibles par vous ou vos coll\u00e8gues<\/li>\n<li>aux \u00e9v\u00e9nements inscrits dans la plateforme Mes \u00c9v\u00e9nements Emploi<\/li>\n<\/ul>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1721991795991-5d54bfa0-87b1\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1721991795991-5d54bfa0-87b1\" aria-expanded=\"true\" aria-controls=\"collapse1721991795991-5d54bfa0-87b1\" ><span class=\"font-weight-bold text-heading-default\" >Ma Mission Locale cr\u00e9e des sessions dans i-milo, quelle est l'interaction avec l'application du CEJ ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1721991795991-5d54bfa0-87b1\" class=\"collapse  \" aria-labelledby=\"heading1721991795991-5d54bfa0-87b1\">\n             <div class=\"card-body\">\n                 [vc_column_text]Les sessions (ateliers et informations collectives cr\u00e9\u00e9es dans le cadre d&#8217;une offre de service) appara\u00eet automatiquement dans l&#8217;onglet &#8220;agenda Mission Locale&#8221;.<\/p>\n<p>Elles sont par d\u00e9faut invisibles pour le b\u00e9n\u00e9ficiaire, il vous suffit de la rendre visible en un clic.<\/p>\n<p>Vous avez la possibilit\u00e9 d&#8217;inscrire et d\u00e9sinscrire un b\u00e9n\u00e9ficiaire depuis l&#8217;application du CEJ, les informations seront report\u00e9e dans i-milo et inversement.<\/p>\n<p>Nous vous invitons \u00e0 vous rendre sur la page<a href=\"https:\/\/youtu.be\/40pJWVmravA\"> Vid\u00e9o<\/a> pour d\u00e9couvrir les replays des formations et d\u00e9couvrir cette fonctionnalit\u00e9.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1671727189115-b3267a88-b656\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1671727189115-b3267a88-b656\" data-icon=\"\" data-title=\"Messagerie\" aria-labelledby=\"pix-tab-1671727189115-b3267a88-b656\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670426159\" id=\"accordion-1671727189115-792a872e-1de9\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671727189116-025f882b-4b00\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671727189116-025f882b-4b00\" aria-expanded=\"true\" aria-controls=\"collapse1671727189116-025f882b-4b00\" ><span class=\"font-weight-bold text-heading-default\" >Suis-je notifi\u00e9 qu'un message m'a \u00e9t\u00e9 envoy\u00e9 lorsque je ne suis pas connect\u00e9 ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671727189116-025f882b-4b00\" class=\"collapse  \" aria-labelledby=\"heading1671727189116-025f882b-4b00\">\n             <div class=\"card-body\">\n                 [vc_column_text]<span data-slate-fragment=\"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\">Un email est envoy\u00e9 au conseiller toutes les 24 heures avec le r\u00e9capitulatif des messages non lus sur le tchat.<\/span><\/p>\n<p><span data-offset-key=\"85f9cb03b05b4122b4f05d5659a1dbbf:0\">Si vous ne recevez pas ce mail quotidien, nous vous invitons \u00e0\u00a0<\/span><strong class=\"r-b88u0q\" data-slate-leaf=\"true\" data-offset-key=\"85f9cb03b05b4122b4f05d5659a1dbbf:1\" data-slate-fragment=\"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\">v\u00e9rifier vos courriers ind\u00e9sirables et v\u00e9rifier que votre adresse mail est bien pr\u00e9sente dans vos informations de profil.<\/strong>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671729405549-902ad99d-2557\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671729405549-902ad99d-2557\" aria-expanded=\"true\" aria-controls=\"collapse1671729405549-902ad99d-2557\" ><span class=\"font-weight-bold text-heading-default\" >Comment puis-je acc\u00e9der \u00e0 la messagerie via mon t\u00e9l\u00e9phone portable ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671729405549-902ad99d-2557\" class=\"collapse  \" aria-labelledby=\"heading1671729405549-902ad99d-2557\">\n             <div class=\"card-body\">\n                 [vc_column_text]Pour acc\u00e9der \u00e0 la messagerie depuis un t\u00e9l\u00e9phone portable, il vous suffit de vous connecter depuis votre t\u00e9l\u00e9phone \u00e0 l&#8217;adresse de connexion de votre espace conseiller :<a href=\"https:\/\/web.pass-emploi.beta.gouv.fr\/login\"> https:\/\/web.pass-emploi.beta.gouv.fr\/login\u00a0<\/a><\/p>\n<p>Vous pouvez \u00e9galement y acc\u00e9der en flashant ce QR Code:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-13871 aligncenter\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2022\/12\/qr-code-espace-conseiller-298x300.png\" alt=\"\" width=\"298\" height=\"300\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2022\/12\/qr-code-espace-conseiller-298x300.png 298w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2022\/12\/qr-code-espace-conseiller-150x150.png 150w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2022\/12\/qr-code-espace-conseiller-75x75.png 75w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2022\/12\/qr-code-espace-conseiller.png 302w\" sizes=\"(max-width: 298px) 100vw, 298px\" \/>En appuyant sur \u201c cr\u00e9er un raccourci \u201d\u00a0 lors de votre connexion, acc\u00e9dez au mode d&#8217;emploi pour cr\u00e9er un raccourci. Il apparaitra sur votre \u00e9cran d&#8217;accueil \u00e0 c\u00f4t\u00e9 de vos autres applications.<\/p>\n<p>Vous pourrez ainsi retrouvez facilement l&#8217;ensemble des conversations avec vos b\u00e9n\u00e9ficiaires.<\/p>\n<p>&nbsp;[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671729407626-b3ae1267-e35b\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671729407626-b3ae1267-e35b\" aria-expanded=\"true\" aria-controls=\"collapse1671729407626-b3ae1267-e35b\" ><span class=\"font-weight-bold text-heading-default\" >Est-il possible d'envoyer des pi\u00e8ces jointes dans la messagerie ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671729407626-b3ae1267-e35b\" class=\"collapse  \" aria-labelledby=\"heading1671729407626-b3ae1267-e35b\">\n             <div class=\"card-body\">\n                 [vc_column_text]Oui, c&#8217;est tout \u00e0 fait possible <strong>aussi bien par le conseiller que par le b\u00e9n\u00e9ficiaire<\/strong>. Le conseiller peut cliquer sur le symbole trombone pour ajouter une pi\u00e8ce jointe \u00e0 son message. Cette fonctionnalit\u00e9 est \u00e9galement disponible pour les messages multi-destinataires.<\/p>\n<p>&nbsp;[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1721988784308-be9c7d12-4474\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1721988784308-be9c7d12-4474\" aria-expanded=\"true\" aria-controls=\"collapse1721988784308-be9c7d12-4474\" ><span class=\"font-weight-bold text-heading-default\" >Puis-je supprimer un message en cas d'erreur ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1721988784308-be9c7d12-4474\" class=\"collapse  \" aria-labelledby=\"heading1721988784308-be9c7d12-4474\">\n             <div class=\"card-body\">\n                 [vc_column_text]Vous avez la possibilit\u00e9 de modifier ou supprimer un message d\u00e9j\u00e0 envoy\u00e9. Il en est de m\u00eame pour votre b\u00e9n\u00e9ficiaire. Il vous suffit d&#8217;appuyer sur les trois points sous le message.<\/p>\n<div class=\"wp-block-image\"><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-26-a-12.14.53.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wpa-warning wpa-image-missing-alt alignnone size-full wp-image-16023\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-26-a-12.14.53.png\" alt=\"\" width=\"322\" height=\"234\" data-warning=\"Missing alt text\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-26-a-12.14.53.png 322w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-26-a-12.14.53-300x218.png 300w\" sizes=\"(max-width: 322px) 100vw, 322px\" \/><\/a><\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1721989060141-b48dce69-7768\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1721989060141-b48dce69-7768\" aria-expanded=\"true\" aria-controls=\"collapse1721989060141-b48dce69-7768\" ><span class=\"font-weight-bold text-heading-default\" >Puis-je programmer un message d'absence ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1721989060141-b48dce69-7768\" class=\"collapse  \" aria-labelledby=\"heading1721989060141-b48dce69-7768\">\n             <div class=\"card-body\">\n                 [vc_column_text]Vous avez la possibilit\u00e9 de programmer un message important \u00e0 une date pr\u00e9d\u00e9finie (message d&#8217;absence, information sur un atelier, etc.). Votre b\u00e9n\u00e9ficiaire aura acc\u00e8s \u00e0 ce message lorsqu&#8217;il se rendra dans sa messagerie.<\/p>\n<div class=\"wp-block-image\"><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-15-a-12.43.01.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wpa-warning wpa-image-missing-alt alignnone size-full wp-image-16024\" src=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-15-a-12.43.01.png\" alt=\"\" width=\"309\" height=\"666\" data-warning=\"Missing alt text\" srcset=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-15-a-12.43.01.png 309w, https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-content\/uploads\/sites\/4\/2024\/07\/Capture-decran-2024-07-15-a-12.43.01-139x300.png 139w\" sizes=\"(max-width: 309px) 100vw, 309px\" \/><\/a><\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1671727199711-cc9c4786-b921\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1671727199711-cc9c4786-b921\" data-icon=\"\" data-title=\"Actions\" aria-labelledby=\"pix-tab-1671727199711-cc9c4786-b921\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670444944\" id=\"accordion-1671727199711-76784fe3-98e1\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671777914515-4ab2ba04-033b\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671777914515-4ab2ba04-033b\" aria-expanded=\"true\" aria-controls=\"collapse1671777914515-4ab2ba04-033b\" ><span class=\"font-weight-bold text-heading-default\" >Qui peut modifier le statut des actions sur l'application du contrat d'Engagement Jeune ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671777914515-4ab2ba04-033b\" class=\"collapse  \" aria-labelledby=\"heading1671777914515-4ab2ba04-033b\">\n             <div class=\"card-body\">\n                 [vc_column_text]Le jeune comme le conseiller peuvent modifier le statut des actions et les commenter. L&#8217;action pass\u00e9e en &#8220;termin\u00e9e&#8221; par le jeune ne peut pas cr\u00e9er de Situation Non Professionnelle. <strong>Seuls les conseillers peuvent qualifier les actions en SNP.<\/strong>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1712058464579-f9ac9b27-a676\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1712058464579-f9ac9b27-a676\" aria-expanded=\"true\" aria-controls=\"collapse1712058464579-f9ac9b27-a676\" ><span class=\"font-weight-bold text-heading-default\" >Puis-je supprimer l'action qu'un b\u00e9n\u00e9ficiaire a cr\u00e9\u00e9e car je ne souhaite pas la qualifier en SNP et qu'elle soit r\u00e9pertori\u00e9e dans I-milo<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1712058464579-f9ac9b27-a676\" class=\"collapse  \" aria-labelledby=\"heading1712058464579-f9ac9b27-a676\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<div>Un conseiller peut supprimer uniquement une action qu&#8217;il a cr\u00e9\u00e9e. <strong>Une action cr\u00e9\u00e9e par un jeune ne peut \u00eatre supprim\u00e9e que par le jeune.\u00a0<\/strong><\/div>\n<div><\/div>\n<div>Pour les actions qui ne doivent pas \u00eatre prises en compte comme Situation Non Professionnelle, vous avez la possibilit\u00e9, de les <strong>qualifier en Non SNP depuis la page pilotage ou la fiche b\u00e9n\u00e9ficiaire<\/strong>. Les actions qualifi\u00e9es en non SNP ne sont pas transmises \u00e0 i-milo et aucune heure n&#8217;est donc associ\u00e9e.<\/div>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1671777907373-1a51a4c5-ee06\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1671777907373-1a51a4c5-ee06\" aria-expanded=\"true\" aria-controls=\"collapse1671777907373-1a51a4c5-ee06\" ><span class=\"font-weight-bold text-heading-default\" >La cr\u00e9ation d'une action, cr\u00e9e t-elle automatiquement une Situation Non Professionnelle sur I-milo ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1671777907373-1a51a4c5-ee06\" class=\"collapse  \" aria-labelledby=\"heading1671777907373-1a51a4c5-ee06\">\n             <div class=\"card-body\">\n                 [vc_column_text]Seules les <strong>actions termin\u00e9es<\/strong> peuvent \u00eatre qualifi\u00e9es en Situation Non Professionnelle par le conseiller. Cette SNP cr\u00e9era un \u00e9v\u00e8nement de type administratif sur I-milo.<\/p>\n<p>Visionnez ce pas \u00e0 pas pour en savoir plus.<\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/wt1ZKlH55ew\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1678735683879-6149161d-77f0\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1678735683879-6149161d-77f0\" aria-expanded=\"true\" aria-controls=\"collapse1678735683879-6149161d-77f0\" ><span class=\"font-weight-bold text-heading-default\" >J'ai cr\u00e9\u00e9 une Situation Non Professionnelle depuis l'application du CEJ, puis-je la modifier dans i-milo ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1678735683879-6149161d-77f0\" class=\"collapse  \" aria-labelledby=\"heading1678735683879-6149161d-77f0\">\n             <div class=\"card-body\">\n                 [vc_column_text]Oui, vous ne pouvez plus modifier la Situation Non Professionnelle dans l&#8217;application du CEJ mais vous avez la possibilit\u00e9 de la modifier dans i-milo.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1672820539620-e1757e5c-97f0\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1672820539620-e1757e5c-97f0\" data-icon=\"\" data-title=\"Offres\" aria-labelledby=\"pix-tab-1672820539620-e1757e5c-97f0\"><div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2  vc_custom_1672670444944\" id=\"accordion-1672820539621-20eaaa0b-2dc3\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1672820539621-df136e16-240a\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1672820539621-df136e16-240a\" aria-expanded=\"true\" aria-controls=\"collapse1672820539621-df136e16-240a\" ><span class=\"font-weight-bold text-heading-default\" >D'o\u00f9 proviennent les offres d'emploi que peuvent consulter les jeunes dans leur application ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1672820539621-df136e16-240a\" class=\"collapse  \" aria-labelledby=\"heading1672820539621-df136e16-240a\">\n             <div class=\"card-body\">\n                 [vc_column_text]Les offres disponibles actuellement sur l\u2019application du Contrat d\u2019Engagement Jeune sont les offres propos\u00e9es sur pole-emploi.fr.[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1672820539621-8244023c-a4f5\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1672820539621-8244023c-a4f5\" aria-expanded=\"true\" aria-controls=\"collapse1672820539621-8244023c-a4f5\" ><span class=\"font-weight-bold text-heading-default\" >La conseiller peut-il voir \u00e0 quelle offre le jeune a postul\u00e9 ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1672820539621-8244023c-a4f5\" class=\"collapse  \" aria-labelledby=\"heading1672820539621-8244023c-a4f5\">\n             <div class=\"card-body\">\n                 [vc_column_text]<\/p>\n<p data-start=\"189\" data-end=\"351\">Lorsqu\u2019un b\u00e9n\u00e9ficiaire appuie sur <strong data-start=\"223\" data-end=\"237\">&#8220;Postuler&#8221;<\/strong> dans l\u2019application mobile, il est automatiquement redirig\u00e9 vers le <strong data-start=\"305\" data-end=\"321\">site externe<\/strong> qui h\u00e9berge l\u2019offre d\u2019emploi.<\/p>\n<p data-start=\"353\" data-end=\"456\">\u00c0 son retour sur l\u2019application, une <strong data-start=\"389\" data-end=\"408\">fen\u00eatre s\u2019ouvre<\/strong> pour lui demander s\u2019il a effectivement postul\u00e9.<\/p>\n<p data-start=\"458\" data-end=\"600\">S\u2019il r\u00e9pond <strong data-start=\"470\" data-end=\"477\">oui<\/strong>, l\u2019information est enregistr\u00e9e et visible par le conseiller dans la <strong data-start=\"546\" data-end=\"568\">fiche b\u00e9n\u00e9ficiaire<\/strong>, onglet <strong data-start=\"577\" data-end=\"599\">&#8220;Suivi des offres&#8221;<\/strong>.<\/p>\n<p>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1672820781989-0d5acabf-4f44\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1672820781989-0d5acabf-4f44\" aria-expanded=\"true\" aria-controls=\"collapse1672820781989-0d5acabf-4f44\" ><span class=\"font-weight-bold text-heading-default\" >D'o\u00f9 proviennent les immersions propos\u00e9es au jeune ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1672820781989-0d5acabf-4f44\" class=\"collapse  \" aria-labelledby=\"heading1672820781989-0d5acabf-4f44\">\n             <div class=\"card-body\">\n                 [vc_column_text]les jeunes ont la possibilit\u00e9 de rechercher des offres d&#8217;immersion en entreprise collect\u00e9es par la start-up d&#8217;\u00c9tat <strong>Immersion facilit\u00e9e<\/strong>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1672820855639-f52d7a32-5231\">\n               <button class=\"btn btn-link text-left rounded-lg bg-transparent\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1672820855639-f52d7a32-5231\" aria-expanded=\"true\" aria-controls=\"collapse1672820855639-f52d7a32-5231\" ><span class=\"font-weight-bold text-heading-default\" >Puis-je partager une offre au jeune via l'application du CEJ ?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1672820855639-f52d7a32-5231\" class=\"collapse  \" aria-labelledby=\"heading1672820855639-f52d7a32-5231\">\n             <div class=\"card-body\">\n                 [vc_column_text]Comme indiqu\u00e9 dans le pas \u00e0 pas ci-dessous, il vous est possible de partager des offres d&#8217;emploi, d&#8217;alternance, d&#8217;immersion et de service civique \u00e0 vos b\u00e9n\u00e9ficiaires.<br \/>\n<iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/k7N2rhtQ0WA\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text]\n             <\/div>\n           <\/div>\n         <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column][vc_column_text]<\/p>\n<h5 style=\"text-align: center;\">Une autre question ? utilisez la barre de recherche ou contactez-nous via la page<span style=\"text-decoration: underline;\"><a href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/assistance\/\"> &#8220;Assistance&#8221;<\/a><\/span><\/h5>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column]<form class=\"pix-small-search pix-ajax-search-container position-relative bg-white shadow-sm rounded-lg pix-small-search  pix-search-div w-100\"    method=\"get\" action=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/\">\n                <div class=\"input-group input-group-lg2 \">\n     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pix_particles_check=&#8221;&#8221;][vc_column][\/vc_column][\/vc_row][\/vc_section]","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-13641","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-json\/wp\/v2\/pages\/13641"}],"collection":[{"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-json\/wp\/v2\/comments?post=13641"}],"version-history":[{"count":66,"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-json\/wp\/v2\/pages\/13641\/revisions"}],"predecessor-version":[{"id":16460,"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-json\/wp\/v2\/pages\/13641\/revisions\/16460"}],"wp:attachment":[{"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-json\/wp\/v2\/media?parent=13641"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}