{"id":13600,"date":"2022-10-24T11:23:32","date_gmt":"2022-10-24T09:23:32","guid":{"rendered":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/?page_id=13600"},"modified":"2026-02-16T08:45:40","modified_gmt":"2026-02-16T07:45:40","slug":"assistance","status":"publish","type":"page","link":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/assistance\/","title":{"rendered":"Assistance"},"content":{"rendered":"<p>[vc_row pix_particles_check=&#8221;&#8221;][vc_column][vc_column_text][\/vc_column_text][\/vc_column][vc_column css=&#8221;.vc_custom_1711379538096{margin-top: -60px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1771227938901{background-color: #dda8a8 !important;}&#8221;][\/vc_column_text][vc_column_text]<span style=\"color: #800000;\"><strong>Pour obtenir une r\u00e9ponse plus rapide, pensez \u00e0 consulter <span style=\"color: #000080;\"><a style=\"color: #000080;\" href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/faq\/\">\u00a0FAQ<\/a><\/span> avant toute demande d&#8217;assistance.<\/strong><\/span>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1754467682891{background-color: #e5e5e5 !important;}&#8221;][\/vc_column_text][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221; css=&#8221;.vc_custom_1753863822201{background-color: #ffffff !important;}&#8221;][vc_column css=&#8221;.vc_custom_1711379422120{margin-top: -30px !important;background-color: #eef1f8 !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1736257340989{background-color: #ddbaba !important;border-radius: 4px !important;}&#8221;][\/vc_column_text]<div id=\"pix-el-1666595370451-6cb81674-d378\" class=\"\"><div class=\"row pix-waiting pix_tabs_container\"><div class=\"col-12 col-md-4 d-inline-block\"><div class=\"\" style=\"top:110px;\"><div class=\"nav pix_tabs_btns text-left flex-column nav-pills pix-pills-1 \" data-anim-type=\"\" data-anim-delay=\"0\" role=\"tablist\" id=\"v-pills-tab\"  aria-orientation=\"vertical\" style=\"padding-top:20px;\"><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1666595370452-97227d1b-7223\" id=\"pix-tab-btn-1666595370452-97227d1b-7223\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1666595370452-97227d1b-7223\"  aria-controls=\"pix-tab-1666595370452-97227d1b-7223\" aria-selected=\"true\"><i class=\"pixicon-browser-edit mr-2\"><\/i> Formulaire de contact<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1666598340757-6b0422d0-b7e4\" id=\"pix-tab-btn-1666598340757-6b0422d0-b7e4\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1666598340757-6b0422d0-b7e4\"  aria-controls=\"pix-tab-1666598340757-6b0422d0-b7e4\" aria-selected=\"true\"><i class=\"pixicon-support-1 mr-2\"><\/i> Assistance t\u00e9l\u00e9phonique<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  \" data-id=\"1666601061570-2e5fdfb7-6192\" id=\"pix-tab-btn-1666601061570-2e5fdfb7-6192\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-1666601061570-2e5fdfb7-6192\"  aria-controls=\"pix-tab-1666601061570-2e5fdfb7-6192\" aria-selected=\"true\"><i class=\"pixicon-email-2 mr-2\"><\/i> Adresse courriel<\/a><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-8 d-inline-block\"><div class=\"pix_tabs_content \" data-anim-type=\"\" data-anim-delay=\"0\"><div class=\"tab-content \"><div class=\"tab-pane  show   vc_custom_1666620407654\" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1666595370452-97227d1b-7223\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1666595370452-97227d1b-7223\" data-icon=\"pixicon-browser-edit\" data-title=\"Formulaire de contact\" aria-labelledby=\"pix-tab-1666595370452-97227d1b-7223\">[vc_column_text]&nbsp;<\/p>\n<p><iframe title=\"Formulaire de contact milo\" width=\"100%\" height=\"356\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" data-tally-src=\"https:\/\/tally.so\/embed\/wAddXk?alignLeft=1&amp;hideTitle=1&amp;transparentBackground=1&amp;dynamicHeight=1\"><\/iframe><script>var d=document,w=\"https:\/\/tally.so\/widgets\/embed.js\",v=function(){\"undefined\"!=typeof Tally?Tally.loadEmbeds():d.querySelectorAll(\"iframe[data-tally-src]:not([src])\").forEach((function(e){e.src=e.dataset.tallySrc}))};if(\"undefined\"!=typeof Tally)v();else if(d.querySelector('script[src=\"'+w+'\"]')==null){var s=d.createElement(\"script\");s.src=w,s.onload=v,s.onerror=v,d.body.appendChild(s);}<\/script>[\/vc_column_text]<\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1666598340757-6b0422d0-b7e4\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1666598340757-6b0422d0-b7e4\" data-icon=\"pixicon-support-1\" data-title=\"Assistance t\u00e9l\u00e9phonique\" aria-labelledby=\"pix-tab-1666598340757-6b0422d0-b7e4\">[vc_column_text css=&#8221;.vc_custom_1757320537527{margin-top: 50px !important;}&#8221;]<\/p>\n<h2>Assistance t\u00e9l\u00e9phonique<\/h2>\n<p>Pour obtenir une r\u00e9ponse plus rapide, pensez \u00e0 consulter notre <strong>guide support en cas de difficult\u00e9s de connexion de votre b\u00e9n\u00e9ficiaires<\/strong> et notre<strong> FAQ<\/strong> avant toute demande d&#8217;assistance.[\/vc_column_text]<a  href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/guide-support-a-destination-des-conseillers-lorsque-le-beneficiaire-rencontre-des-difficultes-a-se-connecter\/\" class=\"btn mb-2     btn-primary d-inline-block      btn-md\" target=\"_blank\" rel=\"noopener\"    ><span class=\"font-weight-bold \" >Guide support difficult\u00e9s de connexion compte jeune<\/span><\/a><a  href=\"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/faq\/\" class=\"btn mb-2     btn-primary d-inline-block      btn-md\" target=\"_blank\" rel=\"noopener\"    ><span class=\"font-weight-bold \" >Foire Aux Questions<\/span><\/a><div id=\"duo-icon-98598796\" class=\"slide-in-container w-100   vc_custom_1753963251621\" ><div class=\"py-2 \"  ><div class=\"pix-feature-list   font-weight-bold     py-2 d-flex align-items-center\" ><i class=\"pixicon-telephone mr-2 text-primary\" ><\/i><span class=\"text-body-default\">09 80 80 93 22<\/span><\/div><div class=\"pix-feature-list   font-weight-bold     py-2 d-flex align-items-center\" ><i class=\"pixicon-calendar mr-2 text-primary\" ><\/i><span class=\"text-body-default\">Le lundi mardi et jeudi<\/span><\/div><div class=\"pix-feature-list   font-weight-bold     py-2 d-flex align-items-center\" ><i class=\"pixicon-timer mr-2 text-primary\" ><\/i><span class=\"text-body-default\">De 14h \u00e0 16h<\/span><\/div><\/div><\/div><\/div><div class=\"tab-pane  show  \" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-1666601061570-2e5fdfb7-6192\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"\" data-id=\"1666601061570-2e5fdfb7-6192\" data-icon=\"pixicon-email-2\" data-title=\"Adresse courriel\" aria-labelledby=\"pix-tab-1666601061570-2e5fdfb7-6192\">[vc_column_text css=&#8221;.vc_custom_1705589835573{margin-top: 50px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]<\/p>\n<h2>Adresse courriel<\/h2>\n<p><strong>Pour toute demande ne se trouvant pas sur le formulaire de contact, vous pouvez nous \u00e9crire \u00e0 l&#8217;adresse suivante:<\/strong><\/p>\n<p class=\"lienContact\" style=\"text-align: center;\"><a href=\"mailto:support@pass-emploi.beta.gouv.fr\"><strong>support@pass-emploi.beta.gouv.fr<\/strong><\/a><\/p>\n<p>[\/vc_column_text]<\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"[vc_row pix_particles_check=&#8221;&#8221;][vc_column][vc_column_text][\/vc_column_text][\/vc_column][vc_column css=&#8221;.vc_custom_1711379538096{margin-top: -60px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1771227938901{background-color: #dda8a8 !important;}&#8221;][\/vc_column_text][vc_column_text]Pour obtenir une r\u00e9ponse plus rapide, pensez \u00e0 consulter \u00a0FAQ avant toute demande d&#8217;assistance.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1754467682891{background-color: #e5e5e5 !important;}&#8221;][\/vc_column_text][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221; css=&#8221;.vc_custom_1753863822201{background-color: #ffffff !important;}&#8221;][vc_column css=&#8221;.vc_custom_1711379422120{margin-top: -30px !important;background-color: #eef1f8 !important;}&#8221;][vc_column_text 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pix_particles_check=&#8221;&#8221;][vc_column][\/vc_column][\/vc_row]","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-13600","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-json\/wp\/v2\/pages\/13600"}],"collection":[{"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-json\/wp\/v2\/comments?post=13600"}],"version-history":[{"count":88,"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-json\/wp\/v2\/pages\/13600\/revisions"}],"predecessor-version":[{"id":16478,"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-json\/wp\/v2\/pages\/13600\/revisions\/16478"}],"wp:attachment":[{"href":"https:\/\/doc.pass-emploi.beta.gouv.fr\/support-milo\/wp-json\/wp\/v2\/media?parent=13600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}